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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Nextbox PVR software update 2014-11-09

There were two software updates for my Nextbox 3.0 yesterday.  Since then there have been numerous issues:     - Call display does not appear anymore on the TV when someone calls my landline   - I am missing numerous channels, some premium some not. ...

lgroer001 by I've Been Here Awhile
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Resolved! No Internet Registered On My Account

Yesterday, I bought a CGN3 from Rogers and upgraded to the Hybrid 150 package. I installed the CGN3 and everything is working great. Today, when I look at my account, there is no Internet and I only see my TV and Wireless services. I get the message ...

jimboden by I'm an Advisor
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BB Z10 Data Roaming Charges with Data Roaming turned off

I have BB Z10, I turn off my data when I go to States but still get data charges according to my bill most of time 1 k and on different days  Rogers cannot give me an answer why it is going on, my apps are all turned off anybody with an answer?     *...

raymond47 by I've Been Around
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No weekend shows showing up in the TFC (The Filipino Channel) Guide

Hi,   Last weekend, I was surprised to see that none of the weekend shows were recorded. When I looked at the guide, it only says "The Filipino Channel Programming" for the whole weekend. Last Monday, the TFC guide is working normally up until tonigh...

jseller by I Plan to Stick Around
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Resolved! why is Rogers inside my wifi router?

I have a Rogers modem to which my personal wifi router is plugged in by ethernet cable. I was looking at the list of IP addresses connected to my wifi router. I say a few 192.168.0.xxx corresponding to computers, phones, etc. I also saw 64.71.255.204...

hananjs by I'm Here A Lot
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Resolved! Unable to record while performing a show search

24 hours ago I replaced my cable box (Cisco NextBox) for problem unrelated to this one. Now, when I do a search for a show using the * button on the remote on the right hand side where shows are recommended (Don't Miss Out) there is an error listed "...

lensman by I'm a Reliable Contributor
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Resolved! blacbkerry passport in best buy

HeyAlright so I've been trying to find an answer to my question for a while. Does anyone know when will best buy have the BlackBerry passport for Rogers ?? They only have it with Telus.Thank you     ***Edited Labels.***

pabdalla by I've Been Around
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Resolved! Preowned box added to landlord account.

Hi,   I have a preowned box from rogers, it was under my name. When I moved, my landlord was paying for the cable, so I asked the landlord to add the box on their account. Now apparently the box belongs to the account holder which is the landlord. I ...

spkaur by I've Been Here Awhile
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Resolved! Iphone 6 Carrier Dropping while Roaming

My iphone6 keeps dropping the local carrier so I get the no service icon. I have to reboot to get back on the local carrier, it keeps happening many time through out the day. I am traveling in New Zealand. Is it problem with phone or service?     ***...

ic88 by I've Been Here Awhile
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Resolved! NCAA Basketball on Super Sports Package

Just a heads up that NCAA basketball coverage starts this friday on the ESPN networks.  The games are currently nowhere to be found in the guide.    Every year it seems to be a struggle with basketball and football for Rogers to figure out what to do...

craig23 by I've Been Here Awhile
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Resolved! Hitron CGN3 Hardware Question

(Just for the record - i did ask the same question in another community, but, since this is a official Rogers forum, i would like to confirm this here as well, if possible). Recently, i purchased Hitron CGN3 Modem.   It came with very old software (f...

damir by Rogers Employee
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Resolved! No longer a rogers customer, using apps through wifi

Hi,   I have an iphone 4s through Rogers however due to traveling overseas for an extended period I have just canceled my account.   I don't want to get another provider as I'm not staying in any one spot very long.  Because I'm still using this devi...

doug20000 by I've Been Around
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Next Box 3.0 - Shows that have been set to record do not record.

Using the Guide, I select a show to record - sometimes a 'one-time' show, sometimes a series. Sometimes, a show that I have set to record do not record. There does not seem to any pattern as to what shows will or will not record. Have gone through th...

Shayno by I've Been Here Awhile
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Resolved! Travelling to Europe with iphone 5s

Is my iphone compatible with the European GSM system?  Has anyone used their phone in Italy and if so - any advice?   ***Edited Labels.***

Marko65 by I've Been Around
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Super Sports Pack (NCAA)

Hi all does anyone know why Rogers and other CDN providers only offer espn-aired games on the super sports pack for NCAA? It has been this way, for the most part, since Rogers introduced this package almost 10 years ago. Originally there were also so...

Resolved! Classic games on ipad app

I would like to be able to watch the classic games available through gamecenter on my ipad. I havent been able to figure out how I can do that or if it is possible. I have no issues viewing them on my playstation 3 or on a PC. I assume that the app f...

BowIsland by I've Been Around
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Resolved! Call display not compatible with LTE network!

Since I've been using the iPhone 5, all incoming calls are "unknown" status. Even people on my contact list will be listed as unknown.  I have the $12 value pack with call display and name display. I called Rogers and was told LTE network doesn't sup...

beloud by I Plan to Stick Around
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  • 7 replies
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Channel Not Available

What's going on with Rogers? for a few days now a bunch of channels like BBC Canada, AMC, FX Canada, FXX, MTM etc. have been giving a message saying "Channel Not Available" not that they aren't part of the package (which they are) just that they aren...

mike017 by I'm a Regular
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Resolved! Fed up with WiFi

I have had nothing but problems since May with Wifi - Rogers has been out 4 or 5 times with no resolution - each time we are offered a different suggestion as to the issue. This includes Tier 2 response. This morning I cannot connect my Ipad - it is ...

amber1 by I'm Here A Lot
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  • 12 replies
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