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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! PVR Program

Unable to delete program from PVR. Screen frozen       ***Edited labels***

nontech65 by I've Been Here Awhile
  • 4 replies

Resolved! Windows phones Incoming Calls History (Nokia Lumia devices)

Hello,   I am wondering if anyone else noticed the problem with Nokia Lumia devices. The owners with no Call Display option should notice it very easily. If incoming call is coming and if it is taken or ignored or missed it is not appearing in the hi...

nmuzyko by I've Been Around
  • 2 replies

Netflix ruins games

HeyI enjoy playing TF2 and Counter-strike, neither of which consume a lot of bandwidth, but whenever my parents start watching Netflix my ping jumps from ~40 to 800+, which is absolutely unplayable. The weird thing is, if they are streaming movies of...

azzipyob by I've Been Around
  • 2 replies

Rogers Yahoo Homepage - I'm lost!

Maybe I should say, "I'm at a loss!". Regarding my Rogers Yahoo homepage, I find it serves me well, although I liked it better before rather than the way it is. But that's a separate issue, I think. My problem now is with  access to my local weather....

solinadave by I Plan to Stick Around
  • 4 replies

Resolved! Hitron works fine in gateway mode with my new Netgear so why bridge?

I have the Rogers Hitron router and I've just added a Netgear Nighthawk to try to get some better coverage and higher speeds at the periphery of my home.   I set everything up and everything seems to be fine - the old 2.4 and 5.4 from the Hitron work...

Chri5 by I've Been Here Awhile
  • 2 replies

Ipad and Rogers tv anywhere home edition app

I recently exchanged my next Box 3 with another one [malfunction box} everything is working with the following exception the TV any where app does not communicate to show on my IPad the shows recorded or scheduled. Iam able to search with the app and...

Genec by I Plan to Stick Around
  • 1 replies

How do you plan to upgrade your windows phone device?

Good Day   Curious how people are planning on upgrading their windows devices. I myself am using a Lumia 920 with the last year to go on my 3 year contract. Luckily my device is still running amazingly well. It seems from what I've been reading that ...

LG G2 how to clear stock email data storage?

I currently have LG G2 and looking for help in clearing email storageAccording to storage and apps settings there is 8GB worth of emails stored on my phone I have deleted all email accounts and still shows the same 8GB storage being used on the phone...

capt_raider by I Plan to Stick Around
  • 2 replies

Resolved! Speed question

OK, so I have the extreme plus unlimited with the SMCD3GN modem, would I benefit if I upgrade to the Hybrid 60 and the advanced modem ? I am also using an Asus RT-N66U for wireless. Thanks for any advice.     ***edited labels***

carlb by I Plan to Stick Around
  • 2 replies

Wrong time display cable box Hamilton Mountain

What's with my cable box time display?  It's showing daylight savings time (1 hour ahead) of actual time. I'm a Hamilton Mountain customer formerly with Shaw.       ***Edited labels***

Resolved! Overseas Exchange Student Solution Needed, Please

I will be studying in Queen's University, Kingston, Ontario as an overseas exchange student in Jan 2015.  Need SIM card for voice (overseas calls to Hong Kong) and data for use during the study.  Any good suggestions on plans for such short period of...

Resolved! Setting up outgoing Rogers servers on Samsung Galaxy S4

I am getting very frustrated here.  I am unable to send Rogers emails on my Samsung Galaxy S4. I have been to the rogers site and tried to change my settings and still, nothing. The message I get is " unable to connect to server". I have no issues ge...

mo3here by I've Been Around
  • 2 replies

Manager has yet to call us........

We have been waiting for a Manager from the subscription dept to call us, my husband even took a day off work when one manager said he would call never happened, we like ROGERS, but might have to switch, we are having no help from the store(s...

Moviemom by I'm Here A Lot
  • 4 replies

need to revert my wiring as it was before

New to rogers, from Moncton New Brunswick.   Got the whole TV, Internet & Home Phone package installed last week. As soon as the install technician left, re-arranged some splitters and removed the home phone modem (don't need the home phone). Everyth...

05reverb by I've Been Here Awhile
  • 5 replies

Coverage in Saskatchewan

LTE is great in the city but as soon as you hit the highway in any direction it seems coverage suffers horribly (at best) or is non-existant. Not ideal for situations when your car breaks down and you need to call CAA but can't make a call. It's been...

stokd by I Plan to Stick Around
  • 6 replies

HD TV Just went blurry overnight

I havt no idea what happened other than it was very windy last night and this morning, but when I turned TV off at 12:30am it was perfectly fine and clear. When I woke up at 5:30am everything on the TV screen was blurry and snowy as if I had no cable...

lp15 by I've Been Around
  • 2 replies

Resolved! Mail servers rejecting login for receipt

Seems like every month or so there is another hiccup with the Roger's mail servers. Everything was just fine up until an hour ago but now it is rejecting receive logins ("Service not available - try again later").     ***edited labels***    

where is the Montreal game?

i thought it's on SNE. it even shows on the tv schedule.   so what happen?      ***Edited labels***

Acu by I'm Here A Lot
  • 3 replies

Resolved! GameCentre Live and Sony Blu Ray

I am having trouble figuring out how to sign in and get anything to happen on my Sony Blu Ray.  Anyone have any suggestions or issues?   ***Edited Labels.***

shannonjosh by I've Been Here Awhile
  • 6 replies