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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117718 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29517 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114248 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7053 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

NextBox 3.0 Recording Limitations

It appears that recording on the NextBox 3.0 can not set a manual recording for any time which is more than 7 days in the future. Also, it looks like one can not set a manual recording to repeat on a weekly basis. Please, tell me this is not so. I mu...

Resolved! Sportsnet World Online - data usage and experience?

Anyone use Sportsnet World Online to watch soccer? http://watch.sportsnet.ca/world/howtosubscribe.jsp Considering switching to this as I'm tired of having matches limited to sportsnet channels I don't subscribe to, especially given the amount of mone...

boxof by I'm Here A Lot
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Resolved! 4642HD night problems

I don't know if this works the same as the 8642D because it is my first NextBox. I figured out the shutdowns after midnight fairly quickly, but the system usually comes up again quickly. But more and more frequently now, a different issue. The remote...

ceeess by I've Been Here Awhile
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  • 3 replies
  • 0 likes

'No SIM Card'

So I have an HTC one x for about 1.5 years now. I was at work yesterday haven't even touched my phone, I went on break about evening time. And I see "No Sim Card" message. My phone was working in the morning and suddently says 'No SIM Card.' I took o...

eileenyu by I Plan to Stick Around
  • 3034 Views
  • 11 replies
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Lost channels with hd box and shaky picture

when i hook up the coax cable directly into my tv i can get up to channel 42 but when i hook up my hd box i only get up to channel 28. another problem im having is that the picture is very shaky when watching cable with the hd box. this doesnt happen...

rjones416 by I've Been Around
  • 1829 Views
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Simple remote control for seniors? Rogers or Rogers-compatible

Does Rogers directly offer something like this? Or can a third-party remote control somehow be made to work with the box? Looking on behalf an older person who is struggling. I don't know the model of the current remote or box, sorry - hoping there's...

heya by I've Been Here Awhile
  • 7675 Views
  • 9 replies
  • 0 likes

Resolved! Nom d'utilisateur

Comment fait-on pour modifier le nom d'utilisateur que l'on indique lorsque l'on rentre dans notre compte ? *** Modifié les étiquettes***

Tanneem by I've Been Around
  • 790 Views
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Resolved! DPC3825 Losing sync lately - but only during the day

A relatively recent phenomenon has me scratching my head - the last few weeks has seen me losing my connection a number of times during business hours, where by the LEDs I can see that my gateway (in bridge mode) has lost sync and is reconnecting. So...

splines by I'm Here A Lot
  • 1524 Views
  • 20 replies
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Phone goes into emergency

Everytime i cross into the US my phone always goes into emergency calls only mode. ive called rogers many times about this and they cant figure it out. any help will be helpful...thx ***EdIted Labels.***

y2gypsy by I've Been Around
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Resolved! help

how do i see incomming and out going numbers....ect and history on my shared plans? ***Edited Labels.***

Resolved! kitkat update for the note 3

When is Rogers doing the update. They seem to be always the last to do it ***Edited Labels.***

United by I'm Here A Lot
  • 4451 Views
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Resolved! No Call Blocking on HTC Windows 8x Phone

I just bought 2 prepaid HTC Phone from Future Shop last week. Unfortunately I don't see any Call Blocking on these phones even after I updated the phones (setting->phone update). I also bought a Nokia Lumia 520 which now has the blocking feature afte...

indijones by I've Been Here Awhile
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Resolved! Mic doesn't work on HTC One

I just got an HTC One replacement under warranty because the screen of the original one was either not coming on or flickering. The microphone on the replacement seems totally dead: it doesn't work with the phone (I hear the other person but they don...

Vasile by I've Been Here Awhile
  • 1619 Views
  • 3 replies
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Early Cancellation Fee

Hi, Does any one know if there is still an Early Cancellation Fee? I signed a 1 year deal from retentions in January? Thank you. ***Edited Labels.***

Square by I'm a Reliable Contributor
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  • 3 replies
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Resolved! purchase a new blackberry without activating it

I'm looking to surprise a family member and buy them a new blackberry Q5. I'm wondering if I can just go into the store purchase the Q5 and a sim card, pay the full no term price and not activate anything. Once I give it to my family member they can ...

c173606 by I've Been Around
  • 999 Views
  • 1 replies
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Resolved! Using my iphone 5 A1429 with Rogers

I had bought an iphone 5 A1429 in US. Now I live in Torronto, so I want to buy a simcard from local networks. Unfortunately, when I put a Fido simcard into my iphone, I have no service ( no GSM, 3G, LTE, calls, texts...). I dont need LTE ( may be 3G ...

hieuhuan by I've Been Here Awhile
  • 2128 Views
  • 3 replies
  • 0 likes

Resolved! LG-E410B problem

I just upgraded my PayGo from a Nokia 2610 to an LG-E410B. This is just an $80 phone and comes in a "lunchbox", likely intended for well-to-do parents to give to their little kids. The main reason for upgrading was to have a phone that will take pict...

OLDYELLR by I'm a Senior Advisor
  • 1789 Views
  • 3 replies
  • 0 likes
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