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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
  • 0 replies

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Whole Home PVR creating recordings.

Is there a way I can set a recording from the NON-pvr box in my whole home pvr settings?   ie I want the non pvr to tell the pvr to record something.         ***Edited labels***

Chris by I'm a Senior Advisor
  • 3 replies

Resolved! Slow speeds with Hybrid Fibre 30 & Hitron CNG3

Hi guys, I'm hoping someone can help us because technical support hasn't been able to find an issue.   Problem Wired conenction to TVs: Pixelating, freezing, Youtube.Netflix fails to loadWireless on Laptops and IPad: very slow loading of webpages.Iss...

Kaki by I'm Here A Lot
  • 15 replies

Resolved! Update while recording

Has anyone experienced and update being done while they were recording a program?Last week I scheduled a show to record from 12 am to 1 am.  Tonight when I was watching it there was there was a 10-15 min.  missing in the middle of the show.  There wa...

jays77 by I'm a Trusted Contributor
  • 13 replies

Resolved! Screen popping out of phone

The screen has popped out of my granddaughter's Apple Iphone 5C.  She put it back in but is worried it will happen again.  It has happened twice.  Is this a problem.      ***Edited Labels.***

Resolved! Note Edge, its launch day and #22 on res system has no phone

Well   Fabulous start to the day, it is supposed to be the launch day of the note edge in canada, While other carriers are handing out the phones to the customers that reserved them, rogers is not, I am #22 in the reservation system and was told i wi...

derricks by I'm Here A Lot
  • 11 replies

Resolved! Avoid Suretap registration

For a couple of weeks now, every time I restart my phone, I see the Suretap info and registration.  Is there a way to disable this startup without registering (nothing wrong with the product, I just don't want it)? I'm concerned for a couple of reaso...

RachunZero by I Plan to Stick Around
  • 5 replies

Digital Adapter channel availablity question

Hello,   Recently we have made the switch down from Digital VIP package to the Digital Plus package. With this change came the loss of certain channels (obviously), however we have also lost some channels which are listed for the plus package. So for...

Login-name by I've Been Around
  • 6 replies

Resolved! Modem brand/model?

My daughter is having problems with her Rogers modem/router and I am wondering what brand/model it is. I have the Hitron CGN3 so am quite familiar with that one but her internet package is a much lower tier so she has the "lesser" model advertised si...

DrMike by I'm a Trusted Contributor
  • 9 replies

General comment on bad RTN software

It''s no wonder there are so many RTN software issues with Rogers PVR's when the prorammers apparently can't even work out a calendar.  I have several episodes of programs recorded yesterday (Mon Feb 16) that were set to keep for 14 days.  Today they...

I can receive and call people but I hear absolutely nothing

I have a samsung s4 and everything on my phone works perfectly fine but i cannot hear callers when I answer and call. I went to phone repairs and they said its not the speakers, i went to rogers store, they changed the sim card but it did not affect ...

Resolved! Another Samsung quiery. Stop phone from dimming.

As I said a few days ago, I have just got the Mega 6.3 but the problem I am having I had also with the Note first gen..  The problem is that when I use the phone portion of this device & have to use the keyboard to go through all the dumb prompts, th...

fysty-1 by I Plan to Stick Around
  • 13 replies

Resolved! three lines with Rogers for 13 years and i have finally had enough.

My first and most likely my last post is dedicated to Rogers.  you were my first provider since my first cell phone and that was 13 years ago. It initially started with great experience as you offered a great service. over the years, your service has...

saisai by I've Been Around
  • 3 replies

Resolved! How to access HSPA from Rogers LTE?

I have purchased an Asia Roaming package which include voice, text and data (20MB) effective Dec 9th.  Voice and texting work except data. The data roaming function is already turned on but I still cannot access the internet.  Then I found out Rogers...

Resolved! The Search Function on the 8300HD

Is anyone else out there bothered by the terrible search function on Rogers? If you had to search in Google limited to the first letter only and then scrolling through lists alphabetically, you wouldn't use it. The Bell system allows the user to ente...

Bruce by I've Been Here Awhile
  • 9 replies

all services are gone

Last night, internet kept dropping.Just 30 minutes ago, internet was gone, cable tv is frozen. Home phone has no signal.     ***edited labels***

chesterc by I've Been Here Awhile
  • 2 replies

Resolved! In Mexico with an iPhone 4s

I have turned off all data (I think) and am using only wifi (again.....I think). Should the local service provider still be showing in the status bar? Terrified I am going to end up with some crazy bill!!!     ***Edited Labels.***

Resolved! Audible Hiss with New Digital Adapter

I've just set up the  Cisco DTA50 digital adapter that Rogers provided for free on my LG LCD flatscreen TV.  Up until now I've just had analog cable feeding the TV directly.  The first thing I've noticed after connecting the adapter is that there is ...

TechieGuy by I'm Here A Lot
  • 13 replies