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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Blackberry 9800

Hi my blackberry says Sim Card Disabled and also Network "Disabled" Service provider "disabled" actually everythn says Disabled so any simcard i put in doesn't work. What can i do. ***Edited Labels.***

Resolved! Does my phone have to be plugged into the phone modem?

We just had a Rogers home phone installed today and I'm confused about the setup I've been left with. The tech told us he needed a jack with both a phone and cable line to it. The only place we have that is in our upstairs bedrooms. So, he connected ...

SLK1980 by I Plan to Stick Around
  • 17 replies

Nextbox 3.0 List locks up when deleting.

Our 9865HD PVR locks up when we delete a show. The only way to fix it is to reboot machine. Sometimes, The directory disappears. PVR was exchanged and at first everything was alright but now (1 week later) the problem is back. it sound to me to be bu...

bis010 by I'm Here A Lot
  • 5 replies

Resolved! Blocking Collect Calls

Hello, I've looked and looked but can't find the answer to How to stop Collect Calls. I have someone in jail that keeps calling me Collect and I'd like to be able to stop in coming thru. Thanks in advance for your help Tidyup ***edited labels***

Tidyup by I've Been Around
  • 2 replies

Tv Programmng

Does Rogers Tv line up include HBO"S Hard Knocks season 9? It just started on HBO yesterday Aug 5th 2014 and I can not 0:nd it on our cable chanel channels. I have HBO, NFL network and still canot find it. ***Edited labels***

tinman5 by I've Been Around
  • 2 replies

Rogers offer for new home

We received a Rogers offer for free cable, tv, and internet for 12 months with the purchase of our new home. Can someone confirm if Rogers will install cable/phone outlets as part of their setup for free? Or does Rogers charge to install additional o...

tkjso by I've Been Here Awhile
  • 4 replies

No Cable TV Services

My entire cable to my house is down. Can't figure out why, but is there a way that I can troubleshoot this before calling Rogers? Box is flashing DS. As far as I know there is no outage in my area. ***Edited labels***

luffjac by I've Been Around
  • 1 replies

Resolved! Note 3 protection plan plus

My samsung note 3 is not working. It is not charging anymore. If it charge it is too slow. It will take almost an hour to get 10% of battery power. But I have protection plan plus tho. Can anyone tell me if I ask for rogers a new phone do I need to p...

Resolved! htc m8 android update

Any rumours about when we'll see the Android 4.4.3 or 4.4.4 updates on our Rogers phones? ***Edited Labels.***

christalweb by I've Been Here Awhile
  • 8 replies

Is the Note 3 HD Voice Enabled?

The Note 3 is HD-Voice capable however with I have yet to have a call where it worked at all. Please advise Thanks ***Edited Labels.***

BoldFace_ by I've Been Here Awhile
  • 3 replies

Audio out of sync on WPIX

I was trying to watch a movie on WPIX (channel 570 where I am) on Sunday and noticed that the audio was out of sync with the video. I rebooted the box (HD8642HD) and it's the same, and 2 days later, it's still out of sync. Can anyone confirm? If it i...

incoming call will not end

Hello, I have had rogers home phone for a few years now. Recently I have noticed a problem ending incoming calls. Here is a description; I recieve an incoming call.after picking up the call, talk a bit (doesn't matter how long the conversation)hang u...

gmilroy by I Plan to Stick Around
  • 7 replies

Resolved! Phone Plans

A family friend told me that there is a plan you can get with rogers where it is $75 per year, which includes unlimited texting. Is this true? If so, what would I have to do to get this plan, as i am look to purchase a new phone (nexus 5) but don't k...

Rogers and WWE

This is an interesting move by Rogers for those who're into WWE: ***Edited labels***

jimboden by I'm an Advisor
  • 99 replies

TV Call Display outage (Atlantic Canada).

Is anyone else fed up with going almost 2 months now with this issue? We depend on it to screen out calls (since our handsets dont have display). I called a couple weeks ago and the automated attendent clearly said "we are having dificulty with TV ca...

BFlow by I Plan to Stick Around
  • 1 replies

Resolved! Micro sim card vs cut down regular sim cards?

Hello folks! I am a Telus user and I am planning to switch over to Rogers soon and I have a international i9300 Samsung Galaxy S3. Now, I just recently tested out my friend's Roger's micro sim card and it worked with it, but his sim card used to be a...

RRog by I've Been Here Awhile
  • 5 replies

Resolved! Activate PVR Function - 4642HD

Can anyone advise how I can activate the recording function on my Nextbox? Is it a call to Rogers and does it cost extra to have the service active? I have a Nextbox Explorer box (model 4642HD) Thanks. ***Edited labels***

olliej by I've Been Around
  • 4 replies

CGN3 and10/100 Mb/s device issue- need advice please.

May I kindly ask for advice please as I am currently having and issue with the CGN3 and my ethernet port on my laptop which is a Realtek PCIe Family Controller 10/100. Currently upgraded to Hybrid Fibre 60 and the CGN3, had the CGN2 on this plan for ...

Mike3023 by I Plan to Stick Around
  • 59 replies