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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
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  • 193 replies
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Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Possible solution to remote flakiness with Nextbox 3.0

Like many others, I recently picked up the Nextbox 3.0. Right off the bat, I began experiencing issues with the box not responding to remote commands, which seems to be a problem experienced by several others judging by some threads on this board. At...

softsign by I've Been Here Awhile
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Resolved! connected to internet... BUT cannot ping out?

To all of you out there... I have an infuriating problem!   Recently..last night.. I had the situation that I was connected to the internet but could not ping out? my computer or computers said that I was connected to the internet (via the Network an...

baffledalot by I Plan to Stick Around
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Resolved! iOS 8.2 Released Today

The title says it all. This release is mostly about supporting the Apple Watch. If you have an iPhone 4S, iOS 8.2 will work, but there's no support for the Apple Watch. You need an iPhone 5 or better for Apple Watch support.     ***Edited Labels***

jimboden by I'm an Advisor
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Resolved! Anyplace Live TV content

Hi,I am new to Rogers and when signing up they spoke to me about Rogers Anyplace Live and spoke of all these channels I would get on my phone including HBO, Teletoon, MTV etc etc etc and once I installed the app I received Blue Jays, 5 Sportsnets whe...

Resolved! my rogers account setup

So i upgraded sometime ago to an iPhone 5c from the 4s.. when I did I couldnt get the my rogers app to work so i made a new account. now my new account wont work & neither will the old one. It says my account number is associated with another profile...

jazzy175 by I've Been Around
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Resolved! CGN3 cannot connect to 192.168.0.1, or read wireless client lists

I am constantly having the problem of not being able to connect to the router directly. The page will sit hanging attempting to load and not allow me to access it until I reset the modem completely. The rare time I CAN access the router options, I ca...

Nitefall by I've Been Here Awhile
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No internet connection on one device since upgraded to windows 8.1

I know our Hub is working fine since I am able to access the internet perfectly on my husbands laptop, my tablet,  phones etc, but the laptop I use to do books updated to windows 8.1 and now I have no network connection. I know this is an issue all o...

Vallleee by I've Been Here Awhile
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I cannot win. I just basically got ripped off for a Nexus 6...

I just bought an International version of a Nexus 6 without knowing. The person I bought it from did not tell me.This phone won't work will all LTE bands here will it?Do I have to sell this thing immediately? I won't use a phone that doesn't have ful...

nexxusty by I Plan to Stick Around
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Resolved! Digital cable - moving it to another cable outlet in the room

I recently moved into a new home and had rogers come in and hook up my digital cable in my livingroom.  I've decided that I don't want the tv there anymore and would like to move it to another outlet that is already in the room.  I moved the tv and d...

jocelync18 by I've Been Here Awhile
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Resolved! Upgrading to CGN3ACR a must for Ignite plans?

Last week I phoned into Rogers to switch my Hybrid Fibre 60 to the Ignite 100u plan. The CSR informed me that I needed to switch modems (even though I have my own router in bridge mode). I asked him to create two work orders:   1) for switching plans...

9394 by I've Been Here Awhile
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Problem rebooting nextbox

I've been trying to reboot my nextbox for a few hours now.All it shows is. -0 1-It doesn't seem to go anywhere from there.Any help would be appreciated

fartkowski by I've Been Here Awhile
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Netbox acting weird

So, I've had some issues with my Netbox. Just this past Xmas we bought a TV for our oldest and I bought a splitter and ran cable to her room. On this splitter is two other TV's. Her TV and the one in our living room is only connected to the digital a...

Wifi disconnect on cellphones

Hey Guys,   I have Rogers ignite 250u, CGN3 running in Bridge Mode, connected through Netgear R6250 (gigabit router). I have been experiencing constant disconnection on 2 cell phones in the house, running on the wifi. I have tried both 2.4 / 5G wifi ...

taalha by I'm Here A Lot
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Resolved! Can't seem to purchase Data Pass

I called Rogers technical support about this, and while they were very polite they were also very clueless.   I have an old BlackBerry Bold 9780.  I have no regular data plan, but on rare occasions in the past I have purchased a 24-hour Data Pass, wh...

crisanda by I Plan to Stick Around
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Resolved! Rogers home phone

Hi, I'm wondering if there's a way to diable the voicemail from Rogers homephone so I can use the answering machine in the base of my telephone? 

Rustysgirl by I've Been Around
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Resolved! USA Plan

What US plans are there?   ***Edited Labels.***

prevell by I've Been Around
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Samsung S5 - warranty issue?

Just wondering on if this is covered by warranty.   I've got manufacturer warranty on the S5 until June 2015.   The back battery cover is not flush with the phone... a section of it is somewhat raised around the power button...this could affect the w...

SS604 by I Plan to Stick Around
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  • 5 replies
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Resolved! Another "which gateway" question

I just read the thread discussing the newest of the new packages and I'm back to being confused.   Thankfully, it appears, I did not buy a gateway from Future Shop before their sale ended last week. Close, though.   I am on Express - an oldie. Right ...

gwilki by I Plan to Stick Around
  • 1904 Views
  • 9 replies
  • 0 likes