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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

LTE Rocket Stick Sierra Wireless Aircard 330U

Hello, I'm new to the Rogers Forum. I want to say I am NOT new to the Microsoft nor Norton, forums. I have spent hours and hours of my time trying to figure out why I could not receive Windows 7, SP 1, windows updates. And I mean hours and hours. Thr...

rkhall11 by I've Been Around
  • 1 replies

Resolved! Asus PadFone X on Rogers

I see that AT&T carries the Asus padfone X now. Does that mean I can get one from the states, slap my SIM card in and it will work on the Rogers network?Has anyone tried this? From what I understand, AT&T uses the same style of network as Rogers. ***...

jermbos by I Plan to Stick Around
  • 3 replies

Resolved! Restarted Contract??

Recently I went into Rogers to see what I had available for upgrades as my current iPhone 4 has several button/system malfunctions. Now I went in thinking I only had half a year left on my 3 year contarct as I signed one in the winter of 2012. When I...

kels_mo by I've Been Here Awhile
  • 6 replies

Resolved! Unable to Change Channel with Rogers Remote

My remote will turn on the TV nd PVR but performs no other functions. If the TV has been turned off the channel numbers will show when channels changed. Unfortunately it doesn't work when the TV is on. I have talked to several techs. I have changed t...

werc by I've Been Around
  • 5 replies

Resolved! Wireless Network Upgrades

I was wondering if there were any plans for Rogers to have service installed (as bell does) in North Frontanc Ontario across ROAD 506/509? Its very frustrating to know that this summer bell has installed 3 new towers up there but ONLY bell customers ...

Miggs by I've Been Around
  • 1 replies

HTC One M8 Windows Phone

Has anyone heard anything about this phone coming to Canada and if it will be carried by Rogers? Now that the Nokia Maclaren is no longer being developed, the selection of Windows phones in Canada quite honestly sucks. My brother has an HTC One and l...

Element by I Plan to Stick Around
  • 13 replies

Wifi Always Goes Down

I have had Rogers for a few years now and for the past few months I have been experiancing frustrating issues with my Wifi. I have a wireless modem from rogers with one computer hardwired in, everything else runs off Wifi. Everything else would be my...

Ch: 176 Al Jazeera Always Needs To Be Stretched To 16:9

Whilst Rogers don't carry an HD feed of it, nevertheless it is broadcast in 16:9. But as Rogers carry it as a standard channel, it comes in as 4:3 SD and I then have to use my A/V system's stretch mode to get it right and unsquash the image. Rogers, ...

pmcsplaza by I'm a Trusted Contributor
  • 9 replies

Resolved! Modem has been hacked

My Rogers Cisco DPC3825 modem has been hack by my neigbours. They are viewing the websites I go to and my emails and banking information. After I factory reset that modem, when i went to change the default password for the cusadmin account, a prompt ...

ED1900 by I've Been Here Awhile
  • 5 replies

Rogers can't send a simple email bill

My issue is that Rogers is unable to send me my monthly email bill. I have tried various emails and Rogers is able to send me email verification for the change to my account as well as promotional offers, but after 3 or 4 conversations with front lin...

Resolved! My texts are received by sender with older text attached

I have had 3 different phones now LG, HTC, and now sony. My issue is still randomly occuring. Sometimes, when i send a text that is more then a page long it will attach it's self to a text I sent weeks or months ago. It will cut off part of my curren...

jkroesen by I'm a Trusted Contributor
  • 2 replies

pas de reponse

hier j ai passé 1h15 a attendre quelqu un en francais car mon cable fonctionne tres mal , manque des canaux, mon enregistreur enregistre pas ...... et ca continue .....ben decu .....du service en fait il en a pas. *** Modifié les étiquettes***

Resolved! Rogers tv in winnipeg

When will this rogers tv become available to winnipeg? im sure im not the only one waiting. ***Edited labels***

Resolved! Can BlackBerry 9700 Bold be use as a PAYGo phone?

Hi, I'm a pay as you go user and I was given a BlackBerry 9700 Bold to use. I inserted my SIM card and everything is working fine, phone calls and texting. However, I'm not able to use BBM and my device is connected to my home wifi. Do I need to ask ...

scorpi05 by I'm Here A Lot
  • 5 replies


I just noticed on my August bill that my 3 value packs have increased in price. My contract is good until October 2015. Can this be done without my knowledge and I thought I had a contract that was binding. Please help. ***Edited Labels.***

BHH by I Plan to Stick Around
  • 4 replies

Rogers LG G3 - Does not support Qi

Today my Qi enabled back finally arrived (in matching color too!) and to my dismay, it didn't work. I thought it was positioning but then I read from LG that the Canadian phones are POWERMAT. What the heck! I have Qi deployed everywhere... work, car,...

PhoneGeek by I've Been Here Awhile
  • 12 replies

Resolved! PPV ordered. Movie plays on one terminal but not the other.

When one person orders PPV using their remote, it only plays on that TV.Not on the other TVs inthe house. Also,if I want to check the pruchase history, I only see the history for that particular terminal. Is this how it`ssupposed to work? ***Edited l...

cocgle by I've Been Here Awhile
  • 15 replies