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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Unwanted Flickr PopUp

pretty much immediately after i updated to Lollipop, everytime i open chrome, and sometimes when i don't, a Flickr page opens up.  it also happens when i'm already using chrome and looking at a page, the Flickr page will open up.  has anybody else ex...

ashkani13 by I've Been Here Awhile
  • 4 replies

Resolved! Lollipop for Note 3?

Any idea when the update will be released?   ***Edited Labels.***

604otter by I'm Here A Lot
  • 74 replies

Resolved! Voicemail not working

My voicemail is not working.. I can't even set it up. When I click on Voicemail beside Keypad. It shows like you are calling someone. It don't allow me to set it up.. What should I do?   ****Edited Labels****

Can't access voicemail

I have a Samsung Galaxy Core LTE, about a month old. I have two new voicemails but everytime I try to dial 1 to get them it says it cant complete the call. Any help? I really need to get these voicemails       ***Edited Labels***

McClurg1 by I've Been Here Awhile
  • 4 replies

NextBox Connection to Soundbar/TV

Hey Everyone,I got my soundbar to work with the rogers remote that's a win. However, it defaulted to analog input and I want to change it to optical. Any ideas what button would accomplish it or am i out of luck.   Guessing i may be out of luck consi...

G internet sur Iphoe

Bonjour, J'aimerais savoir si il y aurait un moyen de savoir où je suis rendu dans ma consommation de G internet à partir de mon Iphone 5C sans nécessairement passer par le site ou l'application Rogers. Merci

Resolved! Package Changes? International Film Channel?

Has Rogers made recent changes to the package lineups. I have Digital VIP and have always been able to get channel 84 IFC until today when it says I'm not authorized.     ***edited labels***    

Robbell by I Plan to Stick Around
  • 71 replies

Resolved! what is voicemail number

I am new Rogers user and got 1 new note3 from Bustbuy yesterday , but no prepare setup voicemail# in my cell phone, who know what is rogers voice mail #     ***Edited Labels.***

martinsmd by I've Been Around
  • 2 replies

A very annoyed Rogers Customer

I don't understand the logic behind having an online service to check your data usage if it is merely an estimation.   I was charged an extra $15.00 on my bill this month and when I called I was told by the rep that I had gone over my data. I told he...

Prin2014 by I've Been Around
  • 3 replies

Resolved! Getting text notifications of our home voicemails...but small issue

Hoping this is an easy fix but since I've started forwarding voicemails from our Rogers Home Phone to my mobile text number (along with the audio file of the message), the notification isn't coming up on our home phone...   Is there a way around this...

Cordanim by I Plan to Stick Around
  • 6 replies

Ontario Hockey League Finals on Rogers TV

  Did you know that you can find the Ontario Hockey League (OHL) Finals on Rogers TV? It's also known as the Robertson Cup for some of us! Tune in to see the Oshawa Generals vs. Erie Otters featuring Connor McDavid! It's all about the consensus NHL #...

Hitron CGN3 Firewall functionality

I am confused by the Firewall function of my CGN3 router.   Look at the screen shot:   I thought the Firewall functionality is about restricting LAN-to-WAN traffic since the router in "GATEWAY" mode automat...

gugu7 by I've Been Here Awhile
  • 1 replies

Resolved! Text Message from Rogers every single day!

Hi,   I use Rogers pay-as-you-go on my iPhone 3 and wifi at home.   I get this annoying message everyday: "Before using the mobile Internet, you must have a valid add-on. For options click here"   How do I cancel ...

talfred by I've Been Around
  • 27 replies

Resolved! iPhone 5s FaceTime issue - Carrier or phone?

I have experienced a very strange issue where my iPhone 5s will not FaceTime while I'm away for work. Where I work I have no cell service only wifi. Others can FaceTime with equalivant phones so it's not a wifi security block. I have done every recom...

Calvin_C by I've Been Here Awhile
  • 3 replies

Resolved! Galaxy S5 - Android 5.0.2

When is this phone going to get Android 5.0.2 with Multi User support? Using Galaxy S5's at work for on call and 4 people share 2 phones. Having the ability to set up multiple users on 1 phone would be great.

Silverlock by I've Been Here Awhile
  • 3 replies

Movie Time no HD?

Since yesterday, I've noticed the movies being played on Movie Time ( #562 ) are not HD, just letterbox. Something wrong?   Also, channel 564 suddenly is not available. So frustrated with the way my service is cut or changed, without any notice. And ...

csjyuen by I'm Here A Lot
  • 6 replies