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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 126651 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 30614 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 125577 Views
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
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  • 0 replies
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Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7494 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Bridging questions

I have the Cisco DPC3825 Gateway, and have it bridged. All my PC's and devices in the house are wired connected. I have switches to accommodate the extra inputs that I need. For the past few weeks, service has been dropping frequently - sometimes for...

gwilki by I Plan to Stick Around
  • 4391 Views
  • 33 replies
  • 0 likes

Resolved! downstream upstream signal strength tech installed amplifier?

  Hello,   Issues:- web pages are slow to respond and/or load slowly- often part of a page will load but a refresh is required for all parts of the page to render   They started after the following, which happened at the same time. We started experie...

degen12 by I've Been Here Awhile
  • 4421 Views
  • 6 replies
  • 0 likes

Resolved! LG G2 Intermittent Texting Issue

My son has an LG G2, and for the past several months has had problems with intermittent texting issues. He can send texts with no problems, but many times does not receive texts. He will go hours without a text and then get them all at once. And ofte...

2015 NHL Stanley Cup Playoffs - Conference Finals Wrap Up

Hey Community! We're back again with our Round 3 Wrap Up!   With Game 7's a plenty, I have a feeling that we're in for a long Cup Final.   For those that missed any games or just missed a game or two, see your entire Conference Finals wrap up complet...

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Resolved! Solve problems and turn Router/Wireless device into access modem only.

I am not going to go into details about how to turn the Cisco or Hiltron device into a modem only, that is for other posts. But here is why you should do it.   The problem with lost connections and slowness really has little to do with the modem/rout...

CPmike by I Plan to Stick Around
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  • 15 replies
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Resolved! New format and Firefox

Since Rogers went to the new format on their home page and on the forums, I cannot log in from Firefox. I click the login link and nothing happens. Even with IE, it is very slow while I look at a ridiculous graphic of expanding and contracting circle...

gwilki by I Plan to Stick Around
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  • 2 replies
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Resolved! CGN3 connection to WD Netword Drive (Mac)

My Western Digital Network drive, when plugged directly into the iMac, appears properly in the Shared section of Finder and you can access it. However, when it is plugged into the CNG3 router (that otherwise is working fine; network and internet comm...

Resolved! How do I connect a Magic Jack to a cell phone

Since it appears I can't get a data plan only for my cell phone without a voice plan, I would be willing to buy an iPad and purchase a data plan.  What does this cost from Rogers? Next, I want to connect a Magic Jack to my iPad to receive free long d...

Myrogers app - switching accounts?

Hi, it seems Myrogers got an update in the android platform, and I am no linger able to see my wireless account. I have a business plan so it is deemed separate from my personal account, but the old app let me choose which one I wanted to view. I hav...

Jkoiou by I've Been Here Awhile
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  • 2 replies
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Resolved! internet package

I recently spoke to Rogers representatives about ignite 100u package and i had some questions regarding the shomi and rogers gamecentre that is included in the ignite 100u package. Unfortunately no one could give me a sure answer. These were my quest...

alis by I'm Here A Lot
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  • 1 replies
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Resolved! MS Outlook 2013

I have a new laptop using Windows 8. I plan to buy Outlook 2013 to manage my email. I spend a lot of time in the road.   Is there an online guide to show me how to configure Outlook so I can access and sync my email on Outlook from anywhere in N. Ame...

KJAnd by I've Been Around
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  • 4 replies
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TSN in Hamilton

When will all five TSN channels be available in Hamilton?   It's particularly frustrating to NASCAR fans as today's Kansas race is available on 3 of the 5 TSN channels -- but they are the three not available in Hamilton.   Is there any chance of pipi...

One Netbox HD and 3 tvs

Hi, Until march 2015 I was able to received about 60 channels on basement TV that wasn't  connected to my netbox HD. Now I cannot get more then 26 channels. My netbox is connected to the livingroom TV. What can I do to get 60 channels on the basement...

Biker by I've Been Here Awhile
  • 1577 Views
  • 1 replies
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Upload Speed issues

Hello,   My family is currently paying for 100 down 10 up and I'm having some issues with my speeds.    Inside the Rogers network, I have no issues, but anything that goes outside (i.e. the internet), the speeds get lowered darasticallyRogers test: 1...

Goro-Yoshi by I Plan to Stick Around
  • 2562 Views
  • 20 replies
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Resolved! Gateway Change Random disconnects playing battlefield4

Ever since I exchanged my old gateway for the CGN3ACSMR I have been constantly getting disconnected from battlefield 4. This isn't a problem with the server as I can see players are still inside the server when I get disconnected. I have made sure I ...

RoRo90 by I Plan to Stick Around
  • 2932 Views
  • 8 replies
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Bad Routing to Twitch.TV

Hey everyone, I just wanted to report some bad routing I was getting to Twitch.tv (a popular game streaming service). It seems other users have had similar issues in the past. On the download side, the website works fine and I can watch streams at hi...

nft2 by I Plan to Stick Around
  • 2524 Views
  • 20 replies
  • 0 likes

Resolved! myrogers account balance error.

when i go to pay my bills online my balance is always some absurd balance. it's saying i owe close to 900$, which is ridiculous. i pay my bills on time and my usage is within my plans. rogers online account system is horrible. when i go online to pay...

lol514 by I've Been Here Awhile
  • 5498 Views
  • 8 replies
  • 0 likes

Retrieving Voicemail Left Before Personalizing Setup

Someone told me they left a message just before I set up the voicemail password and greeting on my home phone line.   They wouldn't make that up so is there some way to retrieve the message after set up?       ***Edited Labels***

Orry! The Best Rogers Agent.

I have a reference number I 835 040 805   I hope I am leaving this in a spot where somebody that matters can see.    This individual in my years of experiencing what the majority of agents are like I know he is doing it right and different.   Actuall...

Ydoc by I've Been Around
  • 1837 Views
  • 2 replies
  • 3 likes