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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Relevé d'appels ?

Pourriez-vous me dire SVP comment je pourrais obtenir mon relevé d'appels ? ***Edited labels***

Picture is too big for TV

I have two TV's which use the same cable box. On both TV's the image is so big that heads are cut off at the top and writing is missing from the left and right sides. I have formatted the TV with every option available but the only thing that changes...

Nokia 920 - call volume suddenly low

i turned on my phone Friday morning and right away at the first call, I could not hear the person on the other end. If I put the phone on speaker, there is no problem. If I plug in headphones there is no problem. The call volume is set to 10. I have ...

Element by I Plan to Stick Around
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Where to find Rocket Hub useage now?

Where did Roges hide it this time? I've gone into my account and all I can really find is how much money I've spent , how much money I owe and how much money I can spend on "improvements". It seems the link to the Hub useage is gone and the timy litt...

Resolved! Download speeds drop 40% with Asus router and Hitron CGN3 modem combo

Greetings,I'm having an issue with speed...I just installed my new Rogers/hitron (cgn3)cable modem and I'm getting an average of 194 Mbps download (wired) to my computer, woohoo!!!But and this is a big but...when I connect my computer to my ASUS RT-N...

Xdj by I Plan to Stick Around
  • 19502 Views
  • 50 replies
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Can't turn safesearch off in rogers yahoo or ca.yahoo.com

So for some reason the rogers yahoo page as well as the ca.yahoo.com have safesearch turned on and I can't figure out how to turn it off. There is supposed to be a little gear icon that I can access preferences, but it is absent on the ca.yahoo.com s...

Resolved! Hitron CGN3 - DHCP Resveration Question - Is there a limit?

Hey Everyone, I've got a question that I haven't seen asked anywhere. I had a CGN3 of 4.1.4.5 that would only allow 10 devices to be added to the DHCP reseveration. I have 15 - it would let me add all 15 and I could see all 15 added to the list, but ...

jjunge by I Plan to Stick Around
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  • 6 replies
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Resolved! LG G Flex Kit Kat update?????

OK, it's been months and months now. Where is the Kit kat update for my G Flex? Google just announced Andoid L and we still don't have 4.4 on this thing? What gives? ***Edited Labels.***

medaz by I Plan to Stick Around
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Resolved! Remote access to PVR guides

For a few weeks I know Rogers has had issues with access to accounts and services through their web servers. Some of that appears to be fixed but I still can't seem to access the guide online. When I click on "View My Guide" under Products & Services...

Why does a tech need to come into my house when cancelling cable?

I called to cancel my cable TV subscription today and the woman on the line said a tech has to come into my house to take it out and pick up my equipment. The website says I can just bring it to a Rogers plus store. Also, the grey box is actuallly ou...

Jsmith00 by I've Been Here Awhile
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Resolved! Wireless data with Skype

I got a rather puzzeling question well to me it's puzzeling concerning data usage via Skype. So I was thinking of using Skype on the go to make calls but my concern is what is exactly charged when using Skype? Like does it just dock off data usage or...

diveman1980 by I'm a Reliable Contributor
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Resolved! Rogers SIM Card

Which Rogers SIM card is compatible with AT&T's Unite wireless device? Does Rogers have a SIM card compatible with AT&T's hotspot device? Looking to bring my AT&T Unite into Canada from the States and using a Rogers SIM card and prepaid plan data pla...

lenoremeeks by I've Been Here Awhile
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Resolved! Wireless Coverage in Magnetewan Ontario

Our cottage is located near Magnetewan Ontario. We noticed recently noticed that a new cell tower has been constructed in the area and based on coverage changes for Bell customers it appears that Bell is the first to put up new network infrastructure...

jsweeny by I've Been Around
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  • 1 replies
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Resolved! Access to my web server behind Modem

Hi All:Just got setup on Rogers today after many years with Bell. Their connection in my area is max of 5 Meg and I'm getting 100 Meg from Rogers for about the smame money - so I'm very happy so far...I'm rather savy about computers and such, and man...

os2rules by I'm Here A Lot
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Resolved! Break Contract

Hello, i will live in Toronto for 1 year as an Exchange Student and i want a U$D 60,00 2 year term plan and a Lumia 1020 phone, i wanna know how much i will pay for broking the contract. thanks ***Edited Labels.***

joneco by I've Been Around
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Resolved! After 10 Years, Goodbye Rogers!

I've been a loyal Rogers Customer for ten years, but not for an eleventh. I started experiencing packet loss issues in November 2013. From time to time, I'd get these packet loss spikes where about 10-14% of the packets would get lost, causing Skype ...

le-mec by I've Been Around
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  • 2 replies
  • 1 likes

Samsung Note 2 i317M stuck on 4.1...

I've tried OTA and KIES and my phone just tells me I'm on the latest firmware already...obviously false. I'm not rooted and its an on contract phone from Rogers. Tried chatting with Rogers and they say I need to pay their TechX team for help? Seems r...

kspray by I've Been Here Awhile
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  • 4 replies
  • 0 likes
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