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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
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  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Net Comm hub

I would like to know why my mg.run when my hub is disconnected. Before unplugging it it was reading 359 left and now I am checking it on free wireless still not plugged in the wall and it says I have 168 What's up with that ???? ***Edited labels***

lorre55 by I've Been Around
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Resolved! cannot send email ssl certificate

I cannot send email ssl certificate rejected. Keep getting the message unknown error. ***edited labels***

ccreids by I've Been Around
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Resolved! Unable to send to a distribution list

I have a community distribution list which I have used for years. While visiting the US, suddenly I am unable to send mail to this distribution list. I keep receiving the following message: 554 Transaction failed : Cannot send message due to possible...

wngwilson by I've Been Around
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Fed up

I have a Lumina 710 (I believe), which I've had for a little over 2 years now. I have just downgraded my contract to a data-free plan, talk and text I believe, and kept my old phone in order to qualify for this plan. HOWEVER, Rogers absolutely does n...

Resolved! Modifier le forfait sur le site????

Bonjour je ne trouve pas ou aller pour pouvoir modifier mon forfait sur le site de rogers. Merci de mindiquer ou aller. ***Edited labels***

Bianca222 by I've Been Around
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Resolved! Is this going to be an ongoing addon

Just throwing this question out there sorry if it's been asked before .. Does Rogers intend to include Game centre plus with Share Everything plans in seasons going forward ? Seems like a good enticement that could bring you new customers and keep ex...

phantom76 by I Plan to Stick Around
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Double data promos

Normally during back to school and the Christmas season Rogers has double your data promos ie) 15 Gig share everything plan get an additional 15 gigs... My question is can existing customers take advantage of these promos without having to upgrade or...

phantom76 by I Plan to Stick Around
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Resolved! MMS sur iPhone

Est-ce que les MMS, envoyés ou reçus, grugent dans mes 150 Mo de données du forfait, sachant que photos et vidéos sont illimitées dans mon forfait? (Mon iPhone exige l'activation des données cellulaires pour les MMS). Merci. ***Edited labels***

souky by I've Been Around
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Wifi down

My wifi is showing full bars but will not let anyone connect to the Internet. Could this be a technical problem or a billing problem? ***edited labels***

Britpgray by I've Been Around
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Resolved! Very low DOCSIS WAN levels but no major issues???

My gateway is a CGN3 and I have Ultimate 250/20 service. Over the last few days I have been having trouble receivng some of my cable TV channels, like macroblocking, audio break ups and some channels just not tuning in at all (these are channels that...

wayner92 by I'm a Reliable Contributor
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SOund issues!

The sound stopped working through nextbox. i unplugged and rebooted everything and it still doens't work. i even tried to turn on our extra speaker and that doesnt work. Nextbox is not impressing me. ***Edited labels***

briperch by I've Been Around
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Unable to download or game

I cannot play online games,nor download anything.SPEED TEST ALWAYS STOPS AS timed out.If I download anything it goes to 99% download then fails. Never had problems before Rogers came in complaining of noise (static affecting the neighborhood) coming ...

Do not update Motorola Razr LTE HD to Kit Kat!!

I just recievied the update on my Moto Razar LTE HD (model XT925) for Kit Kat 4.42. It was Jelly Bean before. Boy, I wish I hadn't updated!NO PROS, ALL CONS:1. Wifi and LTE status lights in notification bar are now ONLY GREY. Before, they were blue w...

jfragisk by I Plan to Stick Around
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S5 active full control.

Any idea when we will be able to exersise greater control over this "smart"phone in previous versions we could disable app permissions and prevent the home button from waking the phone, why would they disable aka hide such features in what i believe ...

pd2rist by I'm Here A Lot
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Resolved! Nextbox 2.0 with VCR

We have a Nextbox 2.0, don't think it is pvr. Just got it today. Can we use it with vcr to record off tv. Upgraded today from basic cable with digital adapter. Just learning to use it. Thanks for reply ***Edited labels***

Hayward by I Plan to Stick Around
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  • 1 replies
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Resolved! Rogers email

I am a new Rogers bundle user of 3 days. Everything is working pretty well (TV, internet, phone). However, I am having problems with my email. I am using a 3rd party programme, eM Client. When I receive incoming mail a window pops up on the screen an...

Stagiere by I'm Here A Lot
  • 4445 Views
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Resolved! network cable question

Could someone please explain to me in laymens terms what the difference or more importantly the best cables to use for modem to router or modem to computer, I read about cat5 , cat6 etc, but don't really understand the difference. Any advice is great...

carlb by I Plan to Stick Around
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Is Hybrid 60 adequate for my needs?

I would like opinions on whether or not Hybrid 60 is adequate for my wireless setup. It is the plan I am on already. I ran inSSIDer which reports a Link Score = 100, signal strength of -50dBm to -54dBm with a Max Rate of 450 taken from my wireless la...

Jeff_G by I've Been Here Awhile
  • 1960 Views
  • 10 replies
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Samsung Galaxy Note Edge

Any word on the Samsung note edge release date in Canada and if Rogers is going to carry it at all?? ***Edited Labels.***

neenus by I Plan to Stick Around
  • 6749 Views
  • 28 replies
  • 0 likes