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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29501 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113861 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Possible promotion coming up?

Hello everyone, I am looking forward to upgrade my phone to either note 3 or lg g3.... Now that schools are starting in a month and its August, I was wondering if anyone heard or knows about up coming promotion I know that rogers is currently promoti...

connect12 by I've Been Here Awhile
  • 1482 Views
  • 5 replies
  • 0 likes

Guide View

How do I change the view on the guide, I don't want to see the program I am watching on the bottom right? ***Edited labels***

voyager1111 by I Plan to Stick Around
  • 1286 Views
  • 10 replies
  • 0 likes

Whole Home PVR Performance Questions ???

Last week I upgraged my Netbox 2 PVR for a Netbox 3 PVR and since I have two additionanl Netbox 2 HD boxes (4642HD) I am interested in setting up the whole home PVR thing. Did not consider this previously as I continued to run the old Netbox 2 PVR on...

mfait by I'm a Reliable Contributor
  • 985 Views
  • 1 replies
  • 0 likes

Resolved! How can I add street address for my contacts?

I just purchased a Nokia Lumia 520 prepiad phone (August 6). But there is no field to add street address or fax number. 1) People tile 2) people all (I tap +) 3) Create contact in Hotmail SIM 4) (I tap SIM) to save on my phone 5) + name + phone + ema...

Ngocdung by I've Been Here Awhile
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  • 4 replies
  • 0 likes

Resolved! Detailed billing question

Hi,Just a quick question, if I add detailed billing, I'm pretty sure it does not include detailed billing for previous bills, but since I am currently in the middle of a bill cycle that ends later this month, if I add detailed billing as of today, wi...

ecurb22 by I've Been Around
  • 2518 Views
  • 10 replies
  • 0 likes

Resolved! NCAA football 2014

I purchase the sports packs every fall for college football. I just looked and it appears that several of the college sports channels no longer are available. Specifically I am looking for the sports channels which provide espn college football cover...

Irishcedar by I've Been Here Awhile
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  • 14 replies
  • 0 likes

Resolved! Connection issues Iphone5s

After 4 attempts with Rogers and then Replacing my phone with Apple, I'm STILL dealing with the same connection issues. At this point im livid. I'm now going into month 3 and have paid for a service I'm not getting. My Imessages don't work, won't let...

Blackberry 9800

Hi my blackberry says Sim Card Disabled and also Network "Disabled" Service provider "disabled" actually everythn says Disabled so any simcard i put in doesn't work. What can i do. ***Edited Labels.***

Resolved! Does my phone have to be plugged into the phone modem?

We just had a Rogers home phone installed today and I'm confused about the setup I've been left with. The tech told us he needed a jack with both a phone and cable line to it. The only place we have that is in our upstairs bedrooms. So, he connected ...

SLK1980 by I Plan to Stick Around
  • 7068 Views
  • 17 replies
  • 0 likes

Nextbox 3.0 List locks up when deleting.

Our 9865HD PVR locks up when we delete a show. The only way to fix it is to reboot machine. Sometimes, The directory disappears. PVR was exchanged and at first everything was alright but now (1 week later) the problem is back. it sound to me to be bu...

bis010 by I'm Here A Lot
  • 1673 Views
  • 5 replies
  • 0 likes

Resolved! Blocking Collect Calls

Hello, I've looked and looked but can't find the answer to How to stop Collect Calls. I have someone in jail that keeps calling me Collect and I'd like to be able to stop in coming thru. Thanks in advance for your help Tidyup ***edited labels***

Tidyup by I've Been Around
  • 3443 Views
  • 2 replies
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Tv Programmng

Does Rogers Tv line up include HBO"S Hard Knocks season 9? It just started on HBO yesterday Aug 5th 2014 and I can not 0:nd it on our cable chanel channels. I have HBO, NFL network and still canot find it. ***Edited labels***

tinman5 by I've Been Around
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  • 2 replies
  • 0 likes

Rogers offer for new home

We received a Rogers offer for free cable, tv, and internet for 12 months with the purchase of our new home. Can someone confirm if Rogers will install cable/phone outlets as part of their setup for free? Or does Rogers charge to install additional o...

tkjso by I've Been Here Awhile
  • 3502 Views
  • 4 replies
  • 0 likes

No Cable TV Services

My entire cable to my house is down. Can't figure out why, but is there a way that I can troubleshoot this before calling Rogers? Box is flashing DS. As far as I know there is no outage in my area. ***Edited labels***

luffjac by I've Been Around
  • 680 Views
  • 1 replies
  • 0 likes

Resolved! Note 3 protection plan plus

My samsung note 3 is not working. It is not charging anymore. If it charge it is too slow. It will take almost an hour to get 10% of battery power. But I have protection plan plus tho. Can anyone tell me if I ask for rogers a new phone do I need to p...

Resolved! htc m8 android update

Any rumours about when we'll see the Android 4.4.3 or 4.4.4 updates on our Rogers phones? ***Edited Labels.***

christalweb by I've Been Here Awhile
  • 3290 Views
  • 8 replies
  • 0 likes

Is the Note 3 HD Voice Enabled?

The Note 3 is HD-Voice capable however with I have yet to have a call where it worked at all. Please advise Thanks ***Edited Labels.***

BoldFace_ by I've Been Here Awhile
  • 1696 Views
  • 3 replies
  • 0 likes

Audio out of sync on WPIX

I was trying to watch a movie on WPIX (channel 570 where I am) on Sunday and noticed that the audio was out of sync with the video. I rebooted the box (HD8642HD) and it's the same, and 2 days later, it's still out of sync. Can anyone confirm? If it i...

incoming call will not end

Hello, I have had rogers home phone for a few years now. Recently I have noticed a problem ending incoming calls. Here is a description; I recieve an incoming call.after picking up the call, talk a bit (doesn't matter how long the conversation)hang u...

gmilroy by I Plan to Stick Around
  • 3373 Views
  • 7 replies
  • 0 likes
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