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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29344 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111108 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6987 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Where to find Formula 1 Racing

Those of you looking where to find the next Formula 1 Practice, Qualifying and Race will be in for a bit of confusion. It all used to be on TSN (channel 30 for me). Now, with the new channels, TSN, in its wisdom, has scattered the events all over the...

OLDYELLR by I'm a Senior Advisor
  • 20800 Views
  • 8 replies
  • 0 likes

Data Usage on rocket sstick

hello all. i have the rocket stick and can usually keep within 5 gb by not viewing utube or videos and or streaming music, however find that my usage is being used at a higher rate than normal. is it because there are so many videos posted on faceboo...

hamj by I've Been Here Awhile
  • 2808 Views
  • 6 replies
  • 0 likes

WWE Network Programming

Just a heads up for anyone trying to record upcoming events on the WWE Network on channel 512. For the last few days, I've noticed the program guide a few days out only shows WWE Network Programming rather than the normal program content. Just checke...

jimboden by I'm an Advisor
  • 4480 Views
  • 32 replies
  • 1 likes

Rogers My Account app "Unavailable for this device"

I recently purchased a used Blackberry Bold 9780 and restored everything from my old 9300 that was failing. There were no problems except that the Rogers My Account app disappeared. When I go to Blackberry World and try to download it again, it says ...

crisanda by I Plan to Stick Around
  • 2568 Views
  • 12 replies
  • 0 likes

Resolved! Changing phones within same account

If I have multiple phones in my Share everything account, can I switch phones between numbers? What if the phones still have a flextab balance? ***Edited Labels.***

dude1 by I Plan to Stick Around
  • 1017 Views
  • 1 replies
  • 0 likes

Resolved! LTE and 3G Problem

Hey guys! Well just wondering what's going on with my LTE and 3G it keeps going in an out of those two, I live around the Rogers areas and everything so I'm not to sure what's going on. I have an iPhone 5c. ***Edited Labels.***

DeannaMarie by I've Been Here Awhile
  • 11913 Views
  • 3 replies
  • 0 likes

Resolved! Digital TV, HD and Outputs

I just ordered Digital TV, and some sort of box that will enable some HD channels with it. I live in downtown Toronto. The Digital TV is $39.48 /month and the HD box is $7.50. Questions: 1. Of the 190 channels I am to receive, how many are HD? Is the...

matt72yard by I Plan to Stick Around
  • 1607 Views
  • 5 replies
  • 0 likes

The whole digital thing

We recently upgraded from the old Basic cable (and I do mean Basic) to digital plus with a nextbox because we bought a new TV and wanted to get the most out of it. We all find this whole thing not very user friendly. There are so many channels and ma...

tobycarol by I've Been Here Awhile
  • 757 Views
  • 3 replies
  • 0 likes

Cannot connect to certain addresses

Hi, I play an online game and for a long time, I havent been able to connect to either their site by tracing: http://i57.tinypic.com/121wgmd.jpg or their game server: http://i61.tinypic.com/33ws56a.jpg And yet on my cellphone (not Rogers provider) I ...

spfdz by I've Been Here Awhile
  • 893 Views
  • 3 replies
  • 0 likes

WWE Net Pak not working on Explorer 4642

I just signed up for the WWE Net Pak and it seems to work on one Nextbox, but not the one in my basement (Explorer 4642HD). I tried playing around with the splitter configurations but no luck, just a black screen w/o sound.I also recieve an error whe...

Suplex2 by I've Been Around
  • 888 Views
  • 1 replies
  • 0 likes

ipv6 - Tunnel Broker & PPTP Protocol

Hello guys, (moderators - i did some re-search, but i wasn't able to find existing thread with info about this). anyway, couple days ago, my Cable service was installed with Hitron CGN3 modem. I've tried Roger's 6rd , but, for some reason everything ...

damir by Rogers Employee
  • 1808 Views
  • 6 replies
  • 0 likes

Rogers smart home monitoring touchpad wont work

Hey fellow customers!, Well I had the Rogers Smart home monitoring service installed in my house last Sunday, all went well, understood everything that was told to us, i diconnected the power from the touchpad yesterday (done multiple times before) t...

Thedude62 by I Plan to Stick Around
  • 3069 Views
  • 1 replies
  • 0 likes

Resolved! house line right to cell phone voicemail

Hi, I'm hoping someone could help with this weird problem. Every time someone from my house calls using our home phone to my cell phone it goes right to voice mail but when I call from another cell phone or VOIP program it works fine no issues,not su...

Jayzino by I'm a Regular
  • 1490 Views
  • 2 replies
  • 0 likes

Resolved! HTC 8X Windows Phone 8.1 update

Hello, Can anyone from Rogers confirm when we expect to receive Windows Phone 8.1 update for HTC 8X? The Nokia Lumia line up from Rogers already received the WP 8.1 update. Also, will the update include recently announced Update 1? ***Edited Labels.*...

WPadmin9 by I've Been Here Awhile
  • 5919 Views
  • 26 replies
  • 0 likes

Resolved! Attaching music files to email

Spoiler (Highlight to read) When I attempt to attach a music file to an email, I receive a notification that "an error occurred while uploading". I've always been able to upload files up to my 25 Mb limit, no problem, but now nothing will upload, not...

solinadave by I Plan to Stick Around
  • 545 Views
  • 1 replies
  • 0 likes
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