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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29362 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 111250 Views
  • 0 replies
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6995 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! LG G2 In-Call Volume Low

Hi, My LG G2 has been working just fine for months now; however, in the past few weeks the in-call volume has become really low. It's very difficult to hear anything. I've turned up the in-call volume to the maximum and tried to pick up calls without...

fanaa by I Plan to Stick Around
  • 2014 Views
  • 1 replies
  • 0 likes

On Demand not working/ Galaxie channels too

When I click on the On Demand button, Loading screen pops up, One moment please, then goes to Black screen. Happens with some channels as well. Same with Galaxie channels, nothing. Not really impressed with the digital HD box that I'm renting to own....

carlboll by I've Been Around
  • 617 Views
  • 1 replies
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Resolved! CGN2 (or) CGN3 in Bridge mode?

I moved back to a CGN2 and have used it in Bridge mode without any problems for a while now. But ... I'd love to move to the hybrid plan for the faster upload speeds. Except that I guess I need a CGN3 ... and I previously returned and dumped my CGN3 ...

Lyphe by I Plan to Stick Around
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Resolved! Nextbox not outputting in 16:9

I have had cable for a number of months now and when I subscribed received both the main Nextbox 3.0 unit and another unit for a second TV. I have only just now decided to use the second box but it seems as though it is only wanting to output in 4:3 ...

Resolved! Samsung s4 dont getb textes from iphones

hi all i just got 2 samsung s4's i had iphones 4 befor we all so have the same number that we had with the iphones.But now we cant get text msg from are contacts that use iphones why is that can any one help me out thanks ***Edited Labels.***

Jason1979 by I've Been Here Awhile
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  • 0 likes

Rogers doesn't care about me, you, or anyone else

To start, I have been a Rogers customer for close to a decade. My experience with Rogers has been bittersweet at best. Their in-store representatives are usually fantastic, no doubt due to the fact that to keep their jobs, they want you to be happy a...

add money

Hi, I top up money in my phone. And I always have the plan pay as you go. They take $10.00 off every month at the of the month. My balance is $48.00 and they telling me that I'm good untill the end of this month.... I do not understand..... thank you...

Resolved! Pay As You Go and Playstation

If I use the PlayStation Mobile Billing option on my Pay As You Go phone, will the total be deducted from the account balance or charged separately? ***Edited Labels.***

RaigonZelo by I've Been Here Awhile
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  • 2 replies
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Sportsnet world problems with guide info.

We are very aggravated by the fact that the title of Rugby games is very often false. It will say the name of the team on the guide and I will set it up to record as it is often in the middle of the night. When we come to play it, the content is some...

aud by I Plan to Stick Around
  • 2766 Views
  • 12 replies
  • 1 likes

Lumia Cyan firmware now available for Rogers 920 DPP users

If you participate in the Developer Preview program and have been waiting for Microsoft to fix the Cyan/BitLocker issue, you can now download Cyan on your Rogers-branded Lumia 920. Note that Cyan seems to add the Facebook app, and several Bing (now M...

Entegy by I Plan to Stick Around
  • 2088 Views
  • 3 replies
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Samsung Galaxy S3 kitkat 4.4.4 update

Does anyone know when (if?) Rogers is planning to release 4.4.4 update for Samsung Galaxy S3. Samsung has just announced that they have released 4.4.4 update to S3 but it's up to the carrier to release it to public. ***Edited Labels.***

artomh by I've Been Around
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  • 1 replies
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Resolved! $12 a month for 'free' advanced wifi modem rental?

I've had the hybrid 50mb service for almost 2 months now, and when I ordered it, it was supposed to include free advanced wifi modem rental. Today while looking over my bill, I noticed a 12 dollar charge for modem rental. Why am I being charged 12 bu...

Nexus 5 roaming issues in Seoul south Korea

My mom has just gone to Korea with a Rogers Asia roaming package and the talk and text is working but the data isn't working right now.Has this happened before to anyone? She has roaming turned on within her settings and I can't think of any other re...

Emmapark by I've Been Around
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  • 1 replies
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Resolved! IGMP Settings on CGN3ROG Router

Hello, I am trying to disable the IGMP setting on my router, as I need to do so in order for Airplay to function with my Yamaha router. How do I go about doing this? Thank you ***edited labels***

M_Pet by I've Been Around
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  • 1 replies
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Bye all

So, as of this afternoon, I dropped/switched the last of my Rogers services to another provider. In the past 2 years I have slowly removed the ones I had. At one point that was: VIP Cable (with 2 PVR rentals), Home Phone, Internet, and 2 smartphones....

ccrashh by I'm an Enthusiast
  • 2303 Views
  • 4 replies
  • 3 likes

Resolved! How to find cable signal strength reading

Hello, I'm trying to find how I can measure the incoming cable signal strength going into my modem. I'm thinking of relocating it to another jack in a different part of my house but only if the signal is adequate which it may not be (longer run, poor...

Hwaiting by I Plan to Stick Around
  • 11015 Views
  • 12 replies
  • 0 likes

Resolved! YouTube Data usage

I just received my bill which shows a 1.7GB overage of my data use. I have 2 GB shared usage with my wife and son. I phoned Rogers and they pinpointed the overage ( a large piece of it) to one day. My son says he watched some youtube videos. How much...

deuce3456 by I've Been Around
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  • 1 replies
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Resolved! Samsung galaxy s3

Bonjour, J'ai un samsung galaxy s3 qui vient tout juste de faire une mise à jour et qui à effacé tout le contenu de mon téléphone. Comment suis-je censé récupéré toutes mes photos et contacts? Merci Érika ***Edited labels***

erikaaox by I've Been Around
  • 1029 Views
  • 1 replies
  • 0 likes
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