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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 6994 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Multiple streaming on game centre live

Hi Scott, Just wondering if there is a limit to the number of streams that can viewed at the same time -- I have 5 other roomates (6 of us in total) all from Montreal. In theory, would all 6 of us be able to watch at the same time (same game) ..... s...

jsmither by I've Been Here Awhile
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  • 2 replies
  • 0 likes

Resolved! Travelling with GameCentre Live.

I travel frequently to the US, but also have a home in Canada – will my GameCentre Live free preview work when I travel to the US? Why can’t I just purchase GCL in the us where it is only $99 for the season and stream it on my device in Canada. ***Ed...

mac_julie by I've Been Here Awhile
  • 4497 Views
  • 7 replies
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one team all season

i am a rogers internet & home phone customer, no cable tv. i just want to watch all games of my team via internet stream on my home computer which is hooked up to my tv. the messaging about RGCL is confusing. how do i make this happen? ***Edited Labe...

airyt by I've Been Here Awhile
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  • 7 replies
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GamePlus!

Hello Scott, I am so impressed with GamePlus! So many new ways to interact with the game! My question is how did your team come up with all these ideas in such a short period of time? From the day Rogers announced the groundbreaking deal with the NHL...

BhuDeo_ by I'm Here A Lot
  • 1290 Views
  • 2 replies
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Resolved! BlackBerry 10 App?

When will the Rogers Gamecenter Live App be available for BlackBerry 10? Hockey is the Canadian game and BlackBerry is the Canadian phone company. ***Edited Labels.***

Neely2005 by I Plan to Stick Around
  • 7884 Views
  • 7 replies
  • 1 likes

Resolved! Windows 8/Windows Phone app

Hi Scott, Is there a timeline for the Windows 8 and Windows Phone apps? Will they be developed seperately or as part of the "Universal Apps" model that Microsoft has recently implemented? (http://dev.windows.com/en-us/develop/building-universal-windo...

Dos101 by I Plan to Stick Around
  • 1606 Views
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Resolved! Support for Android Tablet/Sony Devices

I've run into two issues with the app: 1. There is nowhere in the android tablet app for you to enter a Rogers login. (It was hard enough to find on the iPhone app.) The only option is a US login. 2. Similary, if you want to link a Sony device to Gam...

Jaymeister by I Plan to Stick Around
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  • 3 replies
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Game on!

Hey everyone, We're opening up the Ask An Expert: Rogers GameCentre LIVE event! Feel free to post up your questions about RGCL. Scott MacMillan (aka Smacs) will be here to answer your questions. ***Edited Labels.***

Resolved! Non-Rogers Customers and GameCentre LIVE

Hi Scott, No one in my household has a Rogers account -- will I be able to get the Habs games for free until this is made available for purchase later this season? Your reply indicated that this will be given for free, but not sure how to access the ...

jsmither by I've Been Here Awhile
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  • 3 replies
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Resolved! xperia c

Hi i just bought a sony xperia c. i just discover that the 3g frequency isnt compatable with rogers or bells network. However i cant even get access to the 2g data network. Can someone tell me why and what i can fix this? http://www.gsmarena.com/sony...

gantoz by I've Been Around
  • 1355 Views
  • 1 replies
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One channel is pixilated

I am in Toronto. I have problems watching one station, a local station, CTV. It is very difficult to watch the news or shows when the picture breaks up, freezes, and the sound disappears. Is there any way to fix this? ***Edited labels***

DChayim by I've Been Around
  • 657 Views
  • 1 replies
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Resolved! can i add this older Blackberry to my current Rogers plan?

i have a older BB 8330 that i would like to add to my current Rogers plan. I do not think this BB uses a removablr sim card, is it possible to have this phonr work on the Rogers network? Thanks in advance ***Edited Labels.***

kgdb60 by I've Been Here Awhile
  • 1740 Views
  • 3 replies
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Rogers Gamecenter Launch Failure

According to this page: http://www.rogers.com/business/on/en/smallbusiness/support/faqs/nhl/ It states that the apps would be live and available for launch Oct 6. Today is the 7th and when I go into My Rogers, it says launch is on Oct 8. Good to see ...

moxy by I Plan to Stick Around
  • 1780 Views
  • 4 replies
  • 1 likes

Resolved! Internet Mobile LTE et AirCardMD 763S HotSpot

Bonjour, J'avais un ZTE MF636 (clé USB) que j'utilisais ces dernières années pour l'internet via le réseau cellulaire Rogers. On m'a proposé et envoyé pour essai le AirCardMD 763S (HotSpot) de Sierra pour Internet Mobile. La carte de couverture du ré...

MonsieurG by I've Been Around
  • 1796 Views
  • 2 replies
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Motorola RAZR HD LTE uses data even when Mobile Data turned off

Hello, On my recent trip to US I've turned "Mobile data" OFF upon arrival. Atfer few days the phone was still showing "about 0.00B used" for the period (I have the screenshots). However, today I've received the bill and it shows small daily data usag...

bbych by I've Been Around
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  • 2 replies
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Help finding a channel

Can someone tell me how to find CW channel on Rogers Digital in the Barrie, ON area? ***Edited labels***

bearcat2 by I've Been Around
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  • 10 replies
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Resolved! LTE issue

My area appears to have been upgraded to LTE about 3 weeks ago. That is when I began receiving the LTE symbol on my phone (LG G2). Of course I had to try it out and to my surprise I was getting around 60 MB downloads. It then dropped to average out a...

sfodey by I've Been Here Awhile
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  • 4 replies
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Online manager

I tried the Online Manager and it was horrible. It doesn't let you send unwanted callers to voicemail. Also it states that unwanted callers will receive a message that you are not available. This is blatently false. I tested it using my cell phone an...

jsk7 by I've Been Here Awhile
  • 5141 Views
  • 13 replies
  • 0 likes

Ask an Expert: Rogers GameCentre LIVE - WELCOME

As you know, we are excited to launch Rogers GameCentre LIVE! There's already been quite a bit of discussion about the NHL and RGCL in the Community so we are hosting an Ask an Expert event with Scott MacMillan, VP NHL Integration at Rogers. You may ...

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