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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
  • 0 replies

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Interested in Rogers laying Cable to my house

Good day,   I was a longtime customer of Rogers for over 10 years, but unfortunately, had to cancel as I moved into a house that did not have Rogers cable.  Rurual area.   However, I am interested in finding out what the costs would be to have Rogers...

Eradicator by I've Been Here Awhile
  • 1 replies

HD channels not offered in Atlantic

  I'm a customer from New-Brunswick and was wondering why some channels, like ABC Spark, MTV or M3, are offered in some regions in Canada but not in Atlantic. It's unfair that I pay for the same services, but I do not receive the same advantages. Whe...

chantal10 by I've Been Here Awhile
  • 2 replies

Suretap problem

Hi Rogers,   I changed SIM card and later device at the start of December.   Suretap has helped me with reregistering the wallet and setting up the Suretap wallet again. The Rogers Prepaid card has not been resent to my newly recreated wallet. Sureta...

hopetindall by I Plan to Stick Around
  • 10 replies

Mofi4500-4GXeLTE-SIM3 from Mofi Network with multi band support

The new MOFI4500-4GXeLTE-SIM3 is being released next week.   It is a high end rugged router that has all the bands including band 4, 7 and 12 and will be the fastest router on Rogers or your money back. cost is $299.99 but it is a full rugged router ...

MofiTech by I Plan to Stick Around
  • 4 replies

Resolved! Lg g4 h815

I bought a lg g4 h815 with frequency bands:Technology: GSM / HSPA / LTE2G bands: GSM 850 / 900 / 1800 / 19003G bands: HSDPA 850 / 900 / 1900 / 21004G bands: LTE band 1(2100), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 17(700), 20(800), 28(700)Sp...

Resolved! openVPN through CGN3ACSMR router

I'd like to use the built in VPN capability (openVPN) in my Asus RT-N66U router but the router has to be connected to a private address port of the 4 port switch at the back of the CGN3ACSMR router.  The N66U is objecting to the private address and w...

DE_ by I Plan to Stick Around
  • 5 replies

wireless home phone

some calls go to voice mail without the phone even ringing,is there a way to stop this.     ***Edited Labels***

zulu5561 by I Plan to Stick Around
  • 19 replies

Resolved! DPC3825 resets when checking DHCP Client Table

If I log in to my Cisco DPC3825 at 192.168.100 using my browser, and then click the [DHCP Client Table] Button under Status/Local Network,  the device completely resets itself.You lose all connections, the lights go out,  and the device does a comple...

ablatt by I Plan to Stick Around
  • 7 replies

Premiering this January and Throughout the Month

Tom Wilson: Bigger Than You CH: 348 HD or 350 SD $5.99 HD/SD Premiers January 2nd   This live concert by stand-up comedian Tom Wilson offers witty, family friendly commentary and humorous musical performances.     Jeff Dunham: Minding the Monsters C...

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Resolved! When will Rogers push Samsung Gear VR support?

Hey everybody,   I'm wondering if this is a potential issue, or if it's a non-issue.   I am obviously on Rogers with my S6 Edge +.   The new Gear VR comes out Nov 20, 2015 in the USA.   I have someone who is going to buy it for me who just happens to...

rawr4444 by I Plan to Stick Around
  • 39 replies

Nextbox 3.0 - Missing Entry in Recordings List

Has anyone seen the issue where there's a blank line in the list of recordings on the PVR?  See the pic for details.   I've gone through about 5 boxes in my time with Rogers and this issue has occured with each.   A reboot usually resolves this issue...

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Resolved! Slow loading pages on all sites / No day to day usage on

Hi, at the end of December we switched our plan from a retired 100gb plan to 125. It went into effect as of January 1st, but I've not been able to track day to day usage since the plan changed over. I'm assuming it might need more time, but I can now...

LRus by I've Been Around
  • 1 replies

Resolved! When a button on the remote is pressed, it keeps repeating!

If I press GUIDE, it acts like it's repeatedly pressed and toggles between the channel and the guide.   If I press UP CHANNEL, it runs up the channels.   I can't stop it and it's frustrating as . !   I'm using a CISCO Explorer Nextbox.   Any help wou...

clubbah by I'm Here A Lot
  • 10 replies

Nextbox 3.0 audio feed not available

Hi,I upgraded from NB2.0 to NB3.0, 2 days ago and since then I have been unable to get the audio feed from NB3.0 into the surround speakers via the audio receiver (Pioneer VSX 821).This was never an issue with the NB2.0 and it was using the exact sam...

fdfddfddfd by I've Been Here Awhile
  • 6 replies

On Demand and various channels not working.......

So, for a couple of days now, my On Demand feature, and various other channels are not working.  On Demand - nothing shows up.  Just a blank screen.  And for the channels that won't work, it says it is authorizing, and then says the channel is not cu...

slb260 by I Plan to Stick Around
  • 23 replies

TV remote code: Haier (65") Model # 65E3550 and "Other" newer TV's..

Haier Manual Input Codes:  (0768, 1034)0768 = No connection1034 = (x2) required (x2) TV button "flashes"..  -->  "NO" TV control On/Off functions..   Caution:When using 99#'s a special procedure "must" be used..Many instructions "omit" this (x1) requ...

MrEd by I'm Here A Lot
  • 1 replies

Daily Wireless Usage Breakdown

Is there still no way to see a daily breakdown of wireless data usage (like you can with home data usage)?     ***Edited Labels.***

gt40mk2 by I Plan to Stick Around
  • 10 replies

Resolved! Does Rogers unlock phones?

I was wondering if rogers will unlock phone no long on contract.   I have an iphone 3G and a galaxy captivate that i want to have permanently unlocked. I am btw aware of the jailbreak soft unlock provided on the iphone 3g.   ******* Edit labels *****...

MicNoe by I Plan to Stick Around
  • 68 replies

Rogers system screwed up Sim now no incoming or outgoing calls

Had to get a replacement G4 because mine stopped working. Used my old phone and when I got the replacement G4 went online and changed SIM card number. Rogers system shows some kind of provision error and I'm out for incoming or outgoing calls for up ...