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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Device Upgrade

Hey guys, I recently (Tuesday) did a device upgrade to an iPhone 6 online by chatting to an agent. I haven't recieved any confirmation/shipment emails yet. Also my info on MyRogers has not updated yet to reflect the changes made, so I'm a little worr...

sibysoob by I've Been Here Awhile
  • 20 replies

Issue with HDPVR box resetting

Ok, here's a fun one.... let's see if anyone can figure this out.   We picked up the LG LHB645 BluRay and stereo system this holiday. It's connected through both an HDMI output to Televsion and an optical audio cable.   After using the BluRay player,...

So... when did Whole Home PVR just "start working"?

I have quite a few PVRs in my house. Most of my NextBox 2.0 units are actually running SARA software, since it's so much faster. However one that doesn't get used much is running the "new" software, and I also have a Nextbox 3.0 with the latest softw...

Sunfox by I Plan to Stick Around
  • 7 replies

Changing Plans

Hi i was actually wondering it it were possible since the online feature of changing my plan has been down for quite some time or not available anymore despite still having it on the page, if it were possible to change my plan through the live suppor...

Isharu by I'm Here A Lot
  • 12 replies

Not honoring upgrade

So here's the storyOn Saturday I called to upgrade my phone since my (corporate) contract was done.I asked for the IPhone 6s 64gb space grey. They placed me on hold and after 20-30 minutes they said my plan was good to go fwd. I did not have to chang...

hmvh1 by I've Been Around
  • 4 replies

Future expected changes to MYRogers and billing due to CRTC rulings

Over the holidays, I was reviewing the CRTC rulings, and we can expect a few big changes in the way bills are presented.   They are asking for more detail and clarity with bundles for home services, in particular their example spoke to the few months...

BS by I'm a Senior Advisor
  • 1 replies

Resolved! wwe royal rumble 2016 spanish commentary

What's going on watching oyal rumble on chanel 512 Rogers cable why is the commentary for the royal rumble in spanish? Never had this issue before.. but when I watch it on wwe network online it is in English... good luck anyone else having this issue...

Nextbox 3.0 set top box

Hey,    Im just wondering if anyone that has upgraded to 3.0 has the same problem I currently do.   When i switch my Tv off and leave it for maybe an hour, i get no output from the nextbox 3.0 when i next switch my tv back on.   I have to do a comple...

craigmcd by I've Been Around
  • 3 replies

Resolved! Great assistance!!

I just used the online web chat to address some questions.  Unfortunately, I think I closed the window before being able to fill out the survey.Well, I had some billing issues I wanted to ask about.  I spoke with an agent named Mary.  I just wanted t...

email being sent to contacts that are not from me.....virus I presume

I have mcAfee extra fully covered and there seems to be a mail going out to my contacts that are not from me.  I have scanned and I have the McAfee on all times that I am on.  I had Explorer but moved to Chrome.  I didn't like Firefox.  People are st...

sheryl99 by I've Been Here Awhile
  • 4 replies


I'm not biased.... but after this, when my contract ends, I will be switching to Bell Fibe internet WITHOUT a single doubt. For the past month, my Internet went from bad ... I play mainly FIFA 13 on XBOX 360 (always had to play with lag, as if my pla...

free previews ???

the Hollywood Suite freebie has ended and I am shamelessly looking for another one really was not impressed with the selection HS offered same old same old movies are there any other freebies out there I am not aware of thanks! af         ***Edited L...

anne_fred by I Plan to Stick Around
  • 3 replies

Access to US network websites

In a great mood and figured why not post in the Rogers Community Forum so that a roaming Guru can say why the Wide Wide World of Rogers is alive and kicking.   Background: I am a VIP user with all the stations.  I am 100% aware of Rogers on demand si...

User1410762 by I Plan to Stick Around
  • 1 replies

2nd next box in my room?

Hey, so we have the next box 3.0 pvr in the living room where only my parents use it for watching mainly hockey and whatever, now i want a box in my room aswell, and do i need the next box 3.0? or would the nextbox hd terminal work just fine?       *...

Macadacious by I Plan to Stick Around
  • 12 replies

Resolved! Anyplace TV App & Nextbox 3

It would appear that the new Nextbox 3 isn't compatible yet with Rogers Anyplace TV App (iPad/iPhone or Android).  I can use the App to watch movies but not control my PVR.   It would appear the App needs some catching up to do.   Any thoughts anyone...

pmcsplaza by I'm a Trusted Contributor
  • 62 replies


I just ordered a wireless phone. Iphone. It has shipped. I received today an email with Important Order Confirmation, Terms and Conditions in the address line. It had the new phone number and order number when I opened it. But the boxes could not be ...

skywalker by I've Been Here Awhile
  • 7 replies

Internet disconnects while skype?

I have problem to skype,wechat and whatsapp chat since sunday, disconnect from time to time, does Rogers have network problem or just me ???  I live in markham area       ***Edited Lables***

Beehive88 by I've Been Around
  • 1 replies