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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 125277 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
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Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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  • 4 replies
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! digital adapter controlling my TV

I have called Rogers and checked online as to how to get the new digital adapter remote to control my TV. It changes the channels but will not turn the TV on / off; will not control volume.   I have tried the programming tips by pressing "set" then e...

binder by I've Been Around
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Resolved! Channel info bar?

The other day I noticed when changing channels the info bar that tells what show you're currently watching with the time and upcoming programs that are next is not displaying. I can bring it up with the OK/Select button but it used to always display ...

Caniac25 by I'm Here A Lot
  • 1919 Views
  • 5 replies
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Resolved! Email client setup - will not send / receive

Hello :  on a Win 7  32 bit system,  problem stared this way > installed outlook 2007 ( Office suite ) , it then pulled down 13,000 emails from the server to the inbox !!!   got rid of all that, then "poof" can't communicate with rogers no more. Afte...

lynnyates by I've Been Here Awhile
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  • 4 replies
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Press # Option not Working

We have an automated service call the home number for a renewal.  Option is Press 1 to accept.  We press 1 and the service replies with "11 is no an acceptable response".  We press 1 again and the message is repeated.  Another call made to a hotel.  ...

cramey by I'm Here A Lot
  • 2728 Views
  • 9 replies
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8300HD new RoD UI

This UI change seems to have been implemented in the last few days.  It looks horrible!  I honestly dont care about the look as I understand that the SD interface is being presented in HD but the functionability of the UI is a serious step in the wro...

ecar by I Plan to Stick Around
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NextBox Explorer 8600 Bleeps

Rogers has given me the NextBox Explorer 8600 as FREE RENTAL (my Condo has contract to Rogers for Cable Service).But the Box Bleep, the Hard Drive keeps searching.I have returned one, but the second box bleeps the same.It bleeps even when Power OFF, ...

PlutusGary by I've Been Here Awhile
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Resolved! How do I transfer a recording from the new next box 8642

Hi I recorded a remembrance day service that the local Rogers station did. is there any way of transferring the recoding to my computer or a thumb drive? or do I have to keep it on the pvr for ever.       ***Edited labels***

mvarty by I've Been Here Awhile
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  • 8 replies
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Spoiler Alert

Dear GameCentre,   Thank you ruining the games last night.  I was able to log in and hide the scores but when i selected the game I wanted to watch last night after i got home from work I was automatically directed to the preview page where the final...

djtrev by I've Been Around
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Pvr won't boot up Er54 message

This morning I awoke to my PVR scrolling up and down through a series of letters and numbers. It stops and says Proc and a few seconds and then Er.54. Tried unplugging it for an hour but the same thing happens. Its been scrolling for about an hour no...

Timwhite by I've Been Around
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Rogers Guide freezing up on my Explorer 4250HD

First-time poster, long-time Rogers critic...   When scrolling through my on-screen guide, I am often left cursing as it freezes. The only way to get it unstuck seems to be to exit and re-enter. This seems to be happening with increasing frequency an...

grapevine by I've Been Here Awhile
  • 3999 Views
  • 5 replies
  • 1 likes

Premiering this February 2016 and Throughout the Month

    LIVE: TNA One Night Only - Rivals 2016 CH: 348 HD or 350 SD $14.99 HD | $19.99 SD Premiers February 5th   Men and women locked in constant battle. With scores to settle and unfinished business to attend to.       Ring of Honor XII: Black vs. Ste...

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TMN, HBO On Demand Not Updating

For the last month TMN, HBO and TMN Express have not been updating with new releases. I have been through customer service, customer relations, tech support, tier 2 tech support and have been given so many excuses it is not funny any more. I just got...

steve2001 by I've Been Here Awhile
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Resolved! Analog to Digital

Hi everyone, sorry if something similar has been asked before:I have an old tv that has nothing but a "Cable In" hole. A cable coming from the ground goes into this and I get my "basic cable" channels.I bought an analog to digital converter box as a ...

r3vasque by I've Been Here Awhile
  • 11059 Views
  • 99 replies
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Rogers Bank

My Rogers desktop and mobile app should include a Rogers Bank link or integrated into it somehow. It frustrating that you go to a separate site to access it. Please fix.     ***Edited Labels***

Lrod75 by I've Been Around
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Cable Box

My Cable box is acting up, a friend gave me his. Am I able to use that box on my account ?   Thank you   Derrick     ***Edited Labels***

DT7 by I've Been Around
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Rogers Is Throttling Download Speeds

I believe Rogers is throttling all download protocols.   Here are my download speeds: Steam Client: average 3.2mbpsBitTorrenting: average 3.5mbpsHTTP Downloads: average 3.2mbps Recently without downloading at all my internet download speeds have been...

miguelo by I'm Here A Lot
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Resolved! Extended Network with My10 plans

I'm just trying to understand what the limitation of the extended network is with the my10 plans. Personally I cannot understand why there would be such of a limitation, all calls are itemized on the invoice.... the only thing I can see is to force u...

b-ry by I'm a Reliable Contributor
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  • 12 replies
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Nextbox 3.0 not booting up after move?

I moved to a new home yesterday. My nextbox was working fine at my old house. It was disconnected for less than a day. Rogers tech came to install my services yesterday. Everything is working fine (internet, home phone and other, older Rogers cable b...

Plibra by I Plan to Stick Around
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  • 5 replies
  • 0 likes