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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

online gaming lags

Hey, ive been having this lag problems for about a month now but havent had time to contact rogers about it. basically im lagging during online fps gaming, i get people complaining all the time im warping or spot walking. there are times where ill ra...

Macadacious by I Plan to Stick Around
  • 41 replies

Windows 10 and Rogers Connection Manager

I have recently upgraded to a Windows 10 laptop.  Windows has taken control of my Rogers Internet Stick, and the Rogers Connection Manager can no longer connect to or manage the internet stick.  Is there any way of giving control back to the Connecti...

trouble with video

hi everyone, so im having trouble with rogers game centre. im unable to adjust screen size of the video playing. so can only see about the top left 2/3's of the playing video and can not see the bottom of the video where i should be able to click ...

phil83 by I've Been Here Awhile
  • 3 replies

Limited Time Offer Hardware Upgrade

So yesterday I get a text from Rogers saying this:   This weekend only! You can now upgrade to a new smartphone without changing your current price plan and we will waive $91.67 as of Mar 25, 2015 in early upgrade fees when you renew on a new 2-year ...

kathyt64 by I Plan to Stick Around
  • 12 replies

Resolved! intermittent Cable, Internet and Home phone for over two months

So my cable, internet and home phone have been totally useless for over two months. After 5 home visits from tech guys and being told it is not in my house but it is on the main line somewhere I am getting really frustrated. We can't watch sports or ...

Williamr by I Plan to Stick Around
  • 14 replies

Cant Pause Live tv from 2nd HD Terminal?

Just switch from Fibe TV where they know how to do the whole home setup. I now have Nextbox 3.0 with pvr upstairs and HD terminal downstairs. The HD terminal is not allowing me to pause and rewind live tv? Is this normal? This could be a deal breaker...

TorBball by I Plan to Stick Around
  • 19 replies

Food network on demand (93) and HGTV on demand (92) do not work.

Since the early part of January my Food Network and HGTV on demand channels do not work. Other on demand services do work but those 2 will not. Techs have been out 3 times and I have had about 6 tickets opened up on it. Still not working and not sure...

mcolwell by I Plan to Stick Around
  • 1 replies

One phone number is missing on account overview page

My account overview is missing one number on the selection page. I am billed for it, but I am missing the tab to selet it and view the account info, This has been the case for a few months, ever since the page took on a new format.

Resolved! configure hitron modem: restrict access of wifi device to LAN

Hi,   As the title says, I have a hitron modem/router. I have some wifi devices that I would like to block from accessing anything outside of my LAN (or anything from outside my LAN accessing them either). How can I configure this?   B           ***E...

brichar by I'm Here A Lot
  • 6 replies

Resolved! RAPTV Home Edition for pad crashes in iOS9

Since upgrading to iOS 9'my app crashes every time I try to use it.    I have deleted the the app and reinstalled with the same results.    App starts and and logs in then returns tv listings. If I tap on any element of the UI to try to use beyond th...

mvannie by I Plan to Stick Around
  • 186 replies

I love the “More Like This” feature

I love the “More Like This” feature Rogers offers when I finish watching a program.   I can never tell what new shows I’m going to like – so I’m so glad Rogers has the great brain saving feature that tells me what I’ll like.   So when I finished watc...

billmcintyre by I'm a Trusted Contributor
  • 3 replies

Resolved! Nextbox only showing 720 and not 1080

I noticed that on my HD TV that it is only showing every channel in 720.  Even when I go to the HD channels in the 500s, all I get is 720.  I thought that all the HD channels in the Nextbox 3.0 are displayed in 1080.  Is there a setting that I am ove...

brokenpen by I've Been Here Awhile
  • 9 replies

Resolved! Buying a phone off Craigslist

Hey suppose I'm buying a sealed never opened cell phone locked to Rogers off Craigslist. Are there any steps I should take or is it just buy the phone and I'm good? Is it possible to have this transaction take place at a Rogers store so that ownershi...

sbrar96 by I'm Here A Lot
  • 6 replies

Transferring Contract Responsibility Keeping Number

Hello Forums! I just wanted to get some information regarding a transfer of contract i am trying to do. I get the general idea, but just want a second pair of eyes to confirm and maybe provide some tips or suggsitons.   1. Got two phone plans current...

Lukerdc by I've Been Here Awhile
  • 4 replies

Resolved! AWFUL customer service!!!

havent seen a bill since September!!! been charged outrageous data overages for months on end with a broken device that everyone refused to fix since day one for data leaks and a phone that will not hold a charge an have been thro 20 chargers in two ...

jck89 by I've Been Here Awhile
  • 5 replies

Resolved! Hitron CGN3 Save/Restore settings - always uses Rogers standard settings

My new CGN3 Hitron modem must have reset itself (or had some outside influence) overnight.  Consequently this morning our WiFi networks (2.4 and 5.0) were not there (because the defaults names had returned).  I have checked my Battery Backup unit and...

rickety by I Plan to Stick Around
  • 6 replies

Resolved! Home Network Storage

So I have a 500Gb external HDD and my hitron CGN3 router will not detect it, I have already found that the router requires NTFS format on the drive, I have formatted it to that, It read the drive earlier in the day but i disconnected it to move some ...

Shrapnel by I've Been Around
  • 1 replies

adult channels on Rogers

Greetings,   Not sure if this is the right place for my curiosity question but doesn’t hurt to try. Got a fancy new digital cable tv. So playing around with this new box and there are a lot of channels. One thing that caught my eye were these on dema...

Resolved! Product Protection Plan

Not sure if this is going into the appropriate board, but I am sure someone will move it if need be.   I got this text message the other day. Seems kinda odd since I have had the PPP since I got this phone.... I also have a bundle with this PPP on i...

PizzaSlice by I Plan to Stick Around
  • 7 replies

Resolved! 45 day limit on home phone VM service

How do I save a voice mail /voice msgs beyond the preset 45 day limit on my home phone msg service.       ***Edited Labels***

sag222 by I've Been Around
  • 1 replies