Archived Posts
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

RogersGaming_Batman.png

Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123560 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

Burial1.jpg Burial2.jpg Burial3.jpg Burial4.jpg

Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

1.jpg 6.jpg 20.JPG 21.JPG
Gdkitty by Resident Expert
  • 30262 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 121418 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 7380 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Text being sent to 9116 since kitkat upg on S4

Since I did the upgrade to kitkat lats night, there is an outgoing text from "me" to 9116 with "STATUS".  I have about 15 since last night at 6pm. Any idea what this is?   ***Edited Labels.***

satdan by I Plan to Stick Around
  • 57129 Views
  • 41 replies
  • 0 likes

Resolved! TV-Mixes: News, Kids. Sports, Rogers Grid - No Longer Loading

Anyone else seeing this?   It isn't that important but just wondered why suddenly they wouldn't load...have tried disconnecting power, rebooting, no change.   (To try it click the Menu button on the remote, then click Apps).   ***Edited Labels*** 

pmcsplaza by I'm a Trusted Contributor
  • 2597 Views
  • 11 replies
  • 0 likes

Cannot record to DVDr since mid January 2016 update.

  Hello,   My mother likes to record older shows (that she cannot buy) from Turner Classic Movies onto DVD. She has been doing this for months using the NextBox 3.  The PVR is connected to her DVD recorder via a composite RCA cable. HDMI connected di...

Texidar by I'm Here A Lot
  • 2958 Views
  • 15 replies
  • 1 likes

Rogers Game Center Live NHL app update

DOES NOT WORK JUST IN TIME TO NOT WATCH HOCKEY TOMORROW, another epic Rogers update failure, I cannot wait to see the disaster the new Rogers Navigator is going to be. Already sending out instructions for people to reboot their Netboxes in case of fr...

RedBerry11 by I Plan to Stick Around
  • 3671 Views
  • 21 replies
  • 2 likes

Resolved! Cancelling a spotify subscription then signing back in

Hi, I recently had to change my Share Everything Plan to a different account number.  I'm trying to re-register my spotify accounts.  The directions here:  https://support.spotify.com/us/article/how-to-cancel-subscription/plain mention this process G...

spotify.JPG

Nextbox 3.0 HDPVR recordings not showing up on 4642HD box

Subject says it all. The PVR (living room) shows the what's been recorded accurately but the 4642HD (bedroom) is not in sync. This issue is becoming quite annoying. I've read that rebooting might be a solution (which really isn't a solution). Anyway,...

rdms by I Plan to Stick Around
  • 3991 Views
  • 14 replies
  • 0 likes

Resolved! cancellilng theme pack

I would like to cancel a theme pack. I don't watch it enough to justify the cost. Can I cancel the theme pack via "My Rogers". I can't find an option to do it under "My Rogers". Any tips or advise is appreciated. Thank you!

bustedsanta by I've Been Here Awhile
  • 2583 Views
  • 5 replies
  • 0 likes

Resolved! Galaxy S3 Note

I purchased a new S6 and want to give my old S3 Note to my daughter. She is on the Wind network. What needs to be done for it to work?   ***Edited Labels***

hdc by I've Been Around
  • 1326 Views
  • 1 replies
  • 0 likes

nhl gamecenter live app

Depuis la mise a jour de l’application NHL GAMECENTER, je n’ai plus la possibilité de regarder les matchs sur Google Chromecast. Aussitôt que je transfere le match du telephone vers la television, un message apparait apres quelques secondes (THE GAME...

hhamel by I'm Here A Lot
  • 2506 Views
  • 15 replies
  • 0 likes

FOX Sports Racing

Today I turn on channel 409 Fox Sports Racing, and it says "Not Authorized"I'll ASSUME this means the 'free preview' is over now, and it ISN'T included in my current package...I would like to thank Rogers for keeping me informed of this channel's sta...

Nissan1 by I Plan to Stick Around
  • 3952 Views
  • 20 replies
  • 1 likes

Resolved! NextBox 3.0 Connections

what are the connectins on the back of a netbox 3 Usb ethernet etc. can they be used and how? Also where can I find a detaied user's guide for the netbox?       ***Edited labels***

waboda by I've Been Here Awhile
  • 4560 Views
  • 5 replies
  • 0 likes

8 bit Walking dead

Mid season premiere of Waliking Dead.   The signal qaulity of last nights show was bad.  One of the most watched shows on TV and Rogers used incredibly bad compression on it.    I know everything has to be compressed for bandwidth reasons, but the se...

wbeyea by I'm Here A Lot
  • 1648 Views
  • 7 replies
  • 0 likes

Resolved! Rogers Yahoo mail: 'your external email account is busy'

I'm constantly getting the same message when using Rogers Yahoo mail on PC (IE11) and on my iPhone.  It happens whatever the platform I use.   Has anyone figured out why this happens or a fix?   ***Edited Labels*** 

VirgoSailor by I've Been Here Awhile
  • 1544 Views
  • 2 replies
  • 0 likes

Resolved! Game Centre LIve and Any Place TV fall short of expectations

I do not understand the reasoning for not showing local games on Game Center Live and/or on Rogers Anyplace tv.  I want to watch the Ottawa game on my tablet but it is unavailble because they show it on TSN5.  TSN 5 is not available on Anyplace tv an...

smokenjoe14 by I Plan to Stick Around
  • 5077 Views
  • 51 replies
  • 1 likes

Internet and Smart Home Monitoring inquiry

Hello.   I am curious to know a few things. basically i have had my internet hacked into 3 times in this past year! i make sure i set up a good password, disable my WPS, SSID is turned off I even went as far as setting up Mac. but still this time aro...

Jes1986 by I've Been Here Awhile
  • 2238 Views
  • 5 replies
  • 0 likes