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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 113826 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7049 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Unaccepted practice of upgrading the wireless device

As a loyalty, over 10 years, user, I found the recent practice of upgrading the wireless device is unaccepted. I have switched from a regular Rogers cell plan to a corporate plan for few years. I was told I'll be eligible to upgrade my phone every tw...

tomkuang by I've Been Around
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  • 3 replies
  • 0 likes

Resolved! deleted emails

my emails are automatically deleting from my inbox - how do I stop this ? ***edited labels***

richplum by I've Been Around
  • 3695 Views
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HELP!! Problem with Rogers Next Box rebooting and shutting off

Hi, Last night around 9:30 my Rogers Nextbox shut down for no reason. It booted back up. So after it was done I turned it back on to watch some tv. After a minute the screen froze but I could still hear audio. It then shut down and booted back up. It...

dwilton291 by I've Been Around
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  • 1 replies
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Resolved! Hitron Modem won't allow browsing

I recently upgraded to the Hitron Modem and now one of our main desktop won't allow browsing...will not connect. I connect through wifi and have an IP address and I pinged google with no problem. Tried IE9 and Chrome, no luck. the Apple devives and a...

kjr65 by I've Been Here Awhile
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  • 1 replies
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Resolved! When will the Galaxy Note 4 receive OTA Lollipop update?

I was wondering if anyone knew when that Lollipop update will happen for the Note 4? Is there a thread started already about this, and, if so, can someone provide the link for this? Thank you! ***Edited Labels.***

spencerg by I've Been Around
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BIG problems with EMAIL and connectivity

Is there any way to activate email notifications for this message (because I forgot to check it when I posted this) LEGEND: ARIAL = LAST NIGHT COMIC = TODAY (Still relevant) Been trying to post this since yesterday! (Since 1/7/15) Hello, This has tak...

YtanyaY by I'm a Senior Contributor
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  • 2 replies
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Galaxy S4 MicroSD card errors

My Galaxy S4 has recently corrupted two MicroSD cards in a row. The first was a SanDisk 64 GB one which kept unmounting and remounting for weeks until it finally wouldn't mount it at all. Luckily I managed to recover all the data onto my computer, bu...

Unbelievable: Rogers charging me $50 per GB for data overage

Just whent I thought I had just survived bill shock last month (see here), here comes Rogers with a new suprise for me. I went over my data cap by about 1.03 gb and Rogers just billed me $52.91 for it. So I emailed my customer rep and she says that's...

joricm by I've Been Here Awhile
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  • 3 replies
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Resolved! My TMN channel not showing up?

My TMN 6 month free trial channel is not showing up? I can't access that channel. I call in on the Dec 24, 2014 Rogers say they will activate that channel in an hour or 2 and now it's Jan 8, 2015. It's still not activated please help. ***Edited label...

giađình by I'm Here A Lot
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Resolved! Switching phones while under contract

HI! I have an Iphone 4S under rogers contract. My friend is selling her unlocked Iphone 6. Can I switch the phones without issue? What steps should I do to switch phones? Thanks in advance. ***Edited Labels.***

cdizon5x5 by I've Been Around
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30 Day Notice Ends Jan 23rd - Rogers Raises Rates Next Day

Just me, or did anyone else notice on their recent Rogers bills, that the monthly fees for cable TV, internet and home phone are all going up on January 24th, 2015? Wouldn't have anything to do with Rogers being sour about the CRTC ruling that prohib...

rharding0 by I Plan to Stick Around
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  • 12 replies
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Sudden changes to amount of empty space on PVR?

Have a NExtBox 3.0 and it has been very sluggish of late so Rogers tech suggested trying to keep it less than 50% full (especially since we have a PVR extender on it as well). My wife has been diligent in deleting things since then and we went from a...

DrMike by I'm a Trusted Contributor
  • 2806 Views
  • 4 replies
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IR extender support

is there somewhere i can get the cable for the dta50 ***Edited labels***

rthird by I've Been Around
  • 1781 Views
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Customer service going down the toilet - fast!

Has anyone else noticed? I switched all my services from Bell about 7 years ago for this, now I'm thinking about switching back. Talked to customer relations early in Dec. to see about continuing discounts I had, was offered free PVR rental, free gat...

tkeeley by I'm Here A Lot
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  • 5 replies
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email sent but never received

Hi i use gmail, live mail, cogeco and yahoo. my samsung s4 shows that the emails sent from any of those 4 accounts have been sent but the emails never get to where I send them. my boss brought this to my attention and that was not good. cogeco says i...

Data charges out of control with no help from Rogers

Does anyone know the fastest way to get out of a Rogers contract??? I've had three months of HUGE data charges and after visiting two Rogers locations and calling in twice with +2 hours on the phone, there is no help addressing the problem, the bill,...

Frustr8d by I've Been Around
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Resolved! Basic Cable channels

Hello I'm from Scarborough Ontario. I have a basic cable package for my television with a direct cable line going into my tv without a digital box. This means that I usually get channels between 2-26 with a few more. However this morning I turned on ...

alexd87 by I've Been Here Awhile
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  • 9 replies
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Sony Xperia Z3 Unlock Bootloader Status Change

I purchased my Sony Xperia Z3 directly from Rogers around the time it was released. I want to know if I can bring my device to a local Rogers Store and have them change the unlock status of the bootloader on my device. I don't really care if it will ...

Flava0ne by I've Been Here Awhile
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  • 7 replies
  • 0 likes

Resolved! HTC One M8 and NFC Sim Cards

I would like to get into paying for items via the Tap to Pay feature using my HTC ONE M8 phone that I purchased from Rogers. However one of the requirements of the scheme is that you need a NFC SIM card. I'm not sure if my card is an NFC SIM card or ...

mwake by I Plan to Stick Around
  • 1396 Views
  • 1 replies
  • 0 likes
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