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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 121992 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
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  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7303 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Samsung S4 lollipop reversal to Kitkat

OK I hate..............HATE the look of lollipop and I would do anything to get the look of Kitkat back on my S4. I don't understand why Kitkat couldn't be upgraded instead of us getting this crap lollipop or at the very least give two buttons one to...

Mopsy1985 by I'm Here A Lot
  • 2693 Views
  • 15 replies
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Problems with 250u

Okay so I recently had my apartment set up with the 250 u package internet. Now I have had Rogers internet in the past about 4ish years ago and left due to being lied to about my package... etc etc. I didn't have a good time to say the least.Now with...

BishopH by I Plan to Stick Around
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Resolved! GSM Unlocked Phone

Good Day! Been pondering buying a phone off of eBay since my Lumia 920 is starting to die, and wondering if a a "Verizon GSM unlocked" device would work on the Rogers network? Is it safe to assume that since the Android HTC ONE M8 is a Rogers device,...

WWE: Money in the Bank

LIVE Sunday, June 14th from Nationwide Arena in Columbus, Ohio 8:00pm ET CH: 348 (HD) or 350 (SD) $54.99 (HD) | $49.99 (SD)

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Collections/rogers won't clear

Hi All;During my separation I had a very serious illness. Long story short my account went to collections. I spoke to collections and arranged to make a payment to clear the debt and was told there was a wifi modem outstanding. My ex had it and it wa...

Italchef by I've Been Here Awhile
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CW Network channel

I like some of the programs the CW has been putting out and there are more coming out soon that I want to be sure I get to see. I am in London and managed to catch The Flash and Arrow on channel 12 ( I think) but am worrying that not all the shows I ...

Resolved! MyRogers Question

With the new MyRogers how can I see my credits that is on my account? Thanks ***edited labels***

Kimber06 by I've Been Around
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Moving cable outlet

Hello, I want to move the current cable outlet to a different location (without having to use yards of cable cord). Is there a way that I can move it from it's current location to another location - how much will Roger's charge me for this? ***Edited...

Jenny414 by I Plan to Stick Around
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Resolved! Asus RT-AC68U Upload Statistics

Recently, I've been noticing that my Asus RT-AC68U has been reporting unusual transmission (upload) and reception (download) statistics. As recently as yesterday, it reported downloads of 8.19GB and uploads of 6.62GB, for a total of 14.81GB. When I c...

jimboden by I'm an Advisor
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Resolved! mobile network not available

I got the message "mobile network not available" recently on my android phone. I contacted Support to figure out if there was a network problem. They suggested turning the phone on and off and they did a reset. When that didn't work, they suggested a...

User14 by I'm a Trusted Contributor
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SPIN to Win contest 2015

www.rogersspintowin.ca Just found out that spin to win has started for Rogers Reward members... Your wil need your rogers rewards member ship # and the last 3 digits of your postal code... (For Existing customers enrolled in the Rogers First Rewards ...

jkroesen by I'm a Trusted Contributor
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  • 35 replies
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Resolved! Nexbox 3.0

Hello, Can you record shows on Nexbox 3.0 without commercials also would like to know how to watch shows from one Nexbox on other TV's,i've read it's possible is that true? ***Edited Labels***

Jayzino by I'm a Regular
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H on Wheels S4 is free right now?

We've never, ever, used ondemand before (our enterainment budget is set in stone) so please forgive if this is a total noob question, but while searching the guide to see if H on Wheels S4 was being rerun any time soon, it took me to ondemand where, ...

BFlow by I Plan to Stick Around
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Resolved! Extreemly slow response on DCX3400-M

Within the past week or so our DCX3400-M sudenly became extreemly slow to respond to the remote, as in several seconds pass before a button press is acted on. Press fast-forward...and several seconds later it starts to fast-forward. Press play...and ...

BFlow by I Plan to Stick Around
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  • 29 replies
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hitron rocket modem connectivity issue with Xbox one live

I upgraded to the 100mbps ignite package and installed the new rocket modem. I have an Xbox one that is wired to the network and every time I go online on Xbox one games I lose connectivity to the server after 10 minutes or so...consistently. I never...

dg1010 by I've Been Around
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Resolved! Are minutes deducted when VM picks up on PAYGO?

If someone calls my phone and it rings out and the person calling hears the message "this customer does not have a voicemail set up", do I get charged for that call? Also, do I get charged for a call when someone calls my phone and they hang up befor...

laurel333 by I've Been Around
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Rogers Email used to send e-bill compromised?

Hi. Anybody got the email from the legit billing email address but with suspiscious message about payment not clearing and asking you to fill out a form via link? It was sent out last June 2. ***Edited Labels***

MrsV by I've Been Here Awhile
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Problems with Roger's new bill format

Hello, is anyone else have problems with their Roger's Bill after they made a switch to the a format which launched this month? I received a notification email that my bill was ready, so I signed in as usual to download my bill. There is no detailed ...

hopetindall by I Plan to Stick Around
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  • 208 replies
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Resolved! CGN3 Web Page Loading Problems

Upgraded to the new modem but now having problems loading webpages. When I go to a website, it starts to load then pauses...sometimes momentarily, sometimes for many seconds...then loads the rest of the page in an instant. The delay time is random (a...

dhazzan by I've Been Here Awhile
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Resolved! Rogers Extreme Text Messaging features

Good luck using extreme messaging. Turns out automatic reply doesn't work on iPhones if iMessage is turned on on either the sending or receiving device. Ok, you've got the receiving device, but how can you control whether your senders using iPhones h...

David1000 by I've Been Around
  • 14270 Views
  • 9 replies
  • 0 likes