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Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

New Hitron Modem Brutal for PS4

Hi everyone, I've been fiddling with the router all day and reading different forums and the consesus is that this particuliar modem is quite brutal in terms of overall performance. The fact that a company like rogers could shell out a couple more bu...

Stive85 by I'm Here A Lot
  • 65 replies

Is anyone else missing any recordings recently?

Noooooooo! We are missing recordings today, a whole bunch of shows I know for sure we had are just not there anymore! I know some shows that are missing because folders with multiple recordings of them now have been reduced (they're not all there). I...

Resolved! Looking for a laptop that will not be a sloth but not break the bank

I'm feeling the pain of some previous laptop buyers.... I'm looking to replace our laptop and I see an Acer V3 572pg-c56cy with i5 4210u processor 8gb ddr ram, 1tb that is on sale for about $650. It was recomended I also look at the Lenovo becasue th...

glgreat by I've Been Around
  • 2 replies

Resolved! Samsung s5 achat

Bonsoir ,Est-il possible d'acheter un samsung galaxy s5 au prix complet sans contrat de deux ans ?Merci. ***Edited labels***

Cathou13 by I've Been Here Awhile
  • 3 replies

Resolved! Rogers salesman clueless about Pay-As-You-Go Data

I have an unlocked Windows phone and a Pay-As-You-Go SIM. All my other unlocked phones: Blackberry, Nokia Simbian, Android can get a link for a day/week/month data pass on the Rogers network. Well, my Win 8.1 BLU Win HD phone can't. I figured I neede...

nana by I've Been Here Awhile
  • 2 replies

Text Backlog

Hello. Not sure if I'm posting this in the right place, but I have a question about my Samsung Galaxy S3. Every once and a while, I will stop getting texts as they are sent. Instead, they will backlog and I will get a massive delivery of 20+ texts al...

mcameron by I've Been Around
  • 1 replies

Rogers/URC remote 1055 does not work with Denon AVR S500BT

I have a Rogers/URC remote model 1055. When I program the "AUD" button to control the receiver (Denon AVR S500BT), the volume button only moves the volume by 1-step. If I hold the button, the volume does not change continuously, it just moves by 1-st...

castelle22 by I've Been Around
  • 3 replies

Unable to send MMS after Denim Upgrade

I'm not sure if this is the right place to ask this but I have an unlocked Lumia 930 and I just got the Denim upgrade installed over this past weekend. The upgrade has some nice features to it BUT since the upgrade I have lost the ability to send and...

hom3r by I've Been Around
  • 3 replies

internet speed lowers than my plan

i changed my plan on friday to the hybrid 250 plan so my mbs is 250 and upload is 20 but im only reciving 53.87 and 20 upload and on ethernet i recivie 331 and 20 upload heres what my wan is reciving WAN Receiving 1.91G Bytes WAN Sending 309.61M Byte...

Resolved! Analog to Digital

Hi everyone, sorry if something similar has been asked before:I have an old tv that has nothing but a "Cable In" hole. A cable coming from the ground goes into this and I get my "basic cable" channels.I bought an analog to digital converter box as a ...

r3vasque by I've Been Here Awhile
  • 99 replies

Resolved! What modem should I buy with my package?

I have a Motorola SB5100 thats 10 years old and its died. I need to get a new modem and don't know what one to buy. I already have wireless router and don't want to pay for some crazy high end modem. I have the Hi-Speed Express Unlimited package 33 d...

AnacondAX by I'm Here A Lot
  • 25 replies

Unacceptable service

My family's home internet is absolutley horrible. We've talked to Rogers multiple times about improving the speed and range. We just recently improved the speed and it has gotten much worse. Our internet chips out so much. So much that I'm worride th...

Mentizzle by I've Been Around
  • 6 replies

Resolved! Rogers hybrid 150 or hybrid 250

Right now I'm on the hybrid 150 with 15 upload , will I notice a speed diff if I was to upgrade to the hybrid 250 with 20 upload. With the hybrid 150 notice when gaming online with my brother mine or his game feels slow and slugish ***edited labels**...

Lack of Windows flagship is frustrating

As a Lumia 920 owner I've been quite frustrated over the lack of flagship devices available at Rogers for Windows phones. I want to know a few things... Any insight is appreciated! 1- Why no Lumia 930, Lumia 1520, or HTC ONE M8? Is it because the Lum...

Resolved! Rogers Survey

So while just generally using the internet, I had a little website popup claiming to be a rogers survey, so I did it, and then this came up at the end. (Link to picture of popup) Obviously I did not proceed with this knowing that it is most likely no...