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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 117742 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 29518 Views
  • 4 replies
  • 9 likes

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114264 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 7053 Views
  • 4 replies
  • 0 likes

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Package Changes? International Film Channel?

Has Rogers made recent changes to the package lineups. I have Digital VIP and have always been able to get channel 84 IFC until today when it says I'm not authorized. ***edited labels***

Robbell by I Plan to Stick Around
  • 9896 Views
  • 71 replies
  • 1 likes

Comment bloquer des SMS entrants avec Forfait à la carte ?

Bonjour, J'ai un téléphone Sony xperia st25a, et je l'utilise à la carte. Mon problème est que je reçois des SMS de gens que je ne connais pas, et de ce fait je paie pour cela ! Je voudrais empêcher que cela se produise. Comment dois-je faire, car j'...

Carpa11 by I Plan to Stick Around
  • 3194 Views
  • 2 replies
  • 0 likes

VOIP PHONE

hi guys i have a problm with my VOIP phone,2 days ago i switch the modem with the new cgneacr modem ,i have ignite 250,after i change the passwrd for wi fi i connect the phone and is not work,everthing is working fine thrue wire and wii fi but the ph...

babangida1 by I've Been Around
  • 1810 Views
  • 2 replies
  • 0 likes

Frequent Game Disconnects

Hi There I'm really hoping someone here can help me. We are two active World of Warcraft enthusiasts and we switched from Vmedia (a Rogers network reseller) to Rogers for the new Ignite 100 unlimited package. We switched because the speeds were impro...

8642HD stops responding during CBC show playback

Ok, so this is a very weird issue that we are having... When we are watching a CBC show such as X Company or Ascension that we have recorded the box will stop responding while we try to fast-forward. The show will play just fine if we don't try to fa...

bullzie by I Plan to Stick Around
  • 1062 Views
  • 2 replies
  • 0 likes

New rates...

I'm not pleased with the new rates coming out in May for my PAYGO phone. I normally purchase $100 worth of credit on my phones, obviously which is payment in advance for the time I'll use. That being the case, Rogers should have allowed that payment ...

ian_fx by I've Been Around
  • 2366 Views
  • 5 replies
  • 0 likes

Resolved! Should I bridge?

Hello All, I've been reading the various posts on bridging, etc. I've got a couple questions... I used to be on a hybrid plan, and had a bad router at that time... bought the ASUS RT-AC68U, and loved it! But my plan was old and I was always paying fo...

BB2001 by I've Been Around
  • 1411 Views
  • 2 replies
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Resolved! Data roaming off, cell data off, yet being charged!

I've had a couple of instances travelling abroad with my iPhone 6 with Data Roaming and Cellular Data turned off that very small increments of data roaming show up on my account statement when I return to Canada. By small I these are like 29kb and 28...

Sailorman by I Plan to Stick Around
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  • 4 replies
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Fluctuating upload/packet loss on Xbox one

So I just switched to the rogers ignite bundle, and at this point, it feels like a waste of time and money. I received the lesser of the two modems, the hitron cgn3, and it doesn't work properly for my Xbox one. I already tried switching it out, but ...

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 114264 Views
  • 0 replies
  • 0 likes

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

5 Hotspot Tips & Tricks

1. How-to: Connect to a Wi-Fi Printer Who need wires? Not you. Connect your hotspot to a Wi-Fi enabled printer and print from any device connected to your hotspot. Press the WPS (Wi-Fi Protected Setup) button on top of the hotspot. You’ll see the WPS...

How-To: Turn your Windows 8 Phone into an Xbox Remote

Here’s how to turn your Windows Phone 8 device into an Xbox 360 remote: Ensure your Xbox 360 and Windows Phone are connected to your home network. Download the Xbox SmartGlass app from the Windows Phone Store (formerly known as the Windows Phone Mark...

How-To: Do 3 Very Cool Tricks with Windows Phone 8.1

Cool Trick #1: Master the Word Flow Keyboard Ridiculously fast and personal, the new Word Flow on Windows Phone devices was certified by the Guinness Book of World Records as the world’s fastest smartphone keyboard. Word Flow can predict, suggest and...

Pour plus de soutien du service prépayé...!

Comment la Messagerie vocale est-elle facturée à mon compte Parlez à la carte? La Messagerie vocale est offerte sans frais mensuels avec le service Parlez à la carte. Des frais de temps d'antenne (plus les frais d'interurbain ou d'itinérance s'il y a...

How-To: Switch from iPhone to Windows Phone 8

It’s easy to make the move from iPhone to Windows Phone 8. With a little pre-planning and a little time, you can move all your contacts, your email, your calendars, music, photos and videos from your iPhone to your shiny new Windows Phone 8 device. E...

How To: iPhone Messaging

Send a text to multiple people: In the Messaging app, tap the compose icon, and then tap the plus (+) icon to enter a contact. Repeat for each contact to whom you want to send the text. If you’re entering a phone number (not a contact), simply type i...

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