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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 123204 Views
  • 193 replies
  • 4 likes

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Official Rogers Update: Ringbacks

@Cormer   Hi everyone,   If you're looking to turn ringbacks ON and OFF please follow these instructions: 1. Simply text OFF to 555 (text is free). 2. You will receive a RINGBACKS text message - find the message and click the link. 3. The link takes...

RogersErin by Community Manager (Retired)
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Resolved! CGN3 Slow speed after 24hrs in bridge mode

So i am on Ignite 250u plan. My CGN3 is Connected to my AC87U Router. No issues for the past 1year. Now for the past two weeks my Speed test download speed is showing 100mbps max.   So i reset CGN3 back to Modem/Router mode, connect directly and the ...

Mayoo by I Plan to Stick Around
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Resolved! Combining First Rewards Points

Is there a way to combine the points accumulated between my internet account and my wireless account? I have enough to cobine to just over 10,000pts to be able to redeem a certain item before the program expires. Is this possible?

Cipher002 by I've Been Here Awhile
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Resolved! Lumia 650

I am planning to get Lumia 650 from Microsoft Store (shame Rogers no longer willing to carry any new windows phone). I wonder anyone has this phone and any opinion with this phone. how it works with Rogers network?     ***Added Labels***

quickpick by I Plan to Stick Around
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Resolved! Email to sms Gateway stopped working about a week ago

Hello,   I have a website that sends SMS with email to sms gateway that works with multiple carriers (all except videotron) but about a week ago all rogers users cannot receive their messages. (I can test it too, since I have a rogers phone)   the gm...

ThomasCrown by I've Been Here Awhile
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Resolved! Wifi signal strength in condo

I live in an 800 sq ft condo, and have the light internet plan. I cannot get much of a wifi signal in my bedroom, which is about 20 feet from the router. My router is about 1 year old and is meant for medium - large houses. I have to wait a long time...

RuruTO by I'm Here A Lot
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Resolved! Using SMCD3GN-RES with my Rogers subscription...

I purchased an SMCD3GN off kijiji that was originally used with Teksavvy (SMCD3GN-RES) after I was told from Rogers that this model is compatible with Rogers.  After spending a total of 4 hours on the phone with tech support and customer service,  an...

can128 by I've Been Here Awhile
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UFC 197: Jones vs. Saint Preux

EVENT DESCRIPTION: UFC 197: Jones vs. Saint Preux, Live from the MGM Grand Garden Area in Las Vegas, Nevada DATE: Saturday, April 23rd 2016    The pound-for-pound king returns, and he's looking to get his title back, as Jon "Bones" Jones faces off ...

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Resolved! New Rogers CGN3 Modem Won't Connect to Website

I just upgraded my modem and service and suddenly can't connect to my own website although with the previous modem no issues. Tech support has been unable to figure out although they admit that there is no problem with them accessing the URL I am try...

gatoween by I Plan to Stick Around
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Resolved! TechXpert Question.

I purchased a new pc (Dell XPS 8900) and since I'm not very pc savy, I occasionally get notices that pop up stating some features aren't dowloaded or need to be updated.   Since I don't know how to do this, would TechXpert (I have techxpert) be able ...

Nickel11 by I Plan to Stick Around
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Resolved! WiFi Range Issue

my wifi does not reach outside but my neigbour's does.  When I use my phone in the kitchen or out back the device tries to log on to my neigbours rogers account. The signal is lowest of all surrounding rogers accounts       ***Edited Labels***

tony63 by I've Been Around
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Resolved! Be careful of Third Party charge on your cell bill

Last night i checked my cell bill and see a third party charge of $9.99.  The bill says i have to contact the third party company for questions on this charge (Rogers is washing their hands clean on this).  I called the company (Buongiorno) and they ...

eckwong by I'm Here A Lot
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Resolved! Is Rogers Home Phone VOIP?

A home alarm system I am considering requires a POTS telephones system and does not support VOIP. Would Rogers Home Phone be considered VOIP?

KWUser by I'm a Reliable Contributor
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Resolved! Rogers Call Display on TV.

Our answering machine won't light up when new messages have been received.  Could this be due to our Rogers voicemail which we retain solely for its call display on tv feature?  We enjoy this display feature but need our answering machine to visibly ...

dbrown20191 by I Plan to Stick Around
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Resolved! Mass Confusion over Rogers DTA50

Okay..first..I have a Explorer 8300HD with Rogers running in my living room..if I buy a DTA50 box outright...can I send signals spliced from that one unit to 4 other TVs in my house..and is there a monthly charge? How much? Or how do I have TV signal...

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Mikeej8 by I Plan to Stick Around
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Resolved! how to delete secondary email accounts

hi all, i want to delete one of my email addresses as I keep getting hacked and then having spam sent to my contacts...can't seem to find how to remove this email address..?     ***edited labels***

libra67 by I've Been Around
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Creating Contacts

Hey guys, I noticed on the new Z10, when we create a new Contact ... it is saving the Contact details on the SIM card by default.  Is there any way to change that so the Contacts are saved in the phone instead?  Also ....any way to move/transfer the ...