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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

AMC HD in Fullscreen

Why can we not watch AMC in full screen?Have read other posts on full screen and issues with SD vs screen resolution... and to watch HD version of channel.We are in Ottawa and there is no AMCHD available.Using aspect ratio (#) does not work as it zoo...

Wazza99 by I've Been Around
  • 2 replies

Premiering this May 2016 and Throughout the Month

BILLY GARDELL PRESENTS ROAD DOGS ATLANTA CH: 348 HD or 350 SD $5.99 HD/SD Premiers May 1st   Live from The Puchline in Atlanta, Billy Gardell presents Ben Creed, Tim Wilson and Kenny Rogerson; three hilarious stand-up comedy veterans who bring their ...

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WWE: PAYBACK - LIVE Sunday, May 1st 2016

  EVENT DESCRIPTION: WWE: PAYBACK, Live from Chicago, IL   DATE: Sunday, May 1st, 2016    Some call it retaliation. Vengeance. Redemption. WWE Superstars call it Payback! Don't miss all your favorite WWE Superstars settling their differences at WWE...


Resolved! iPhone 6 Plus Tethering with Corporate Price Plan

I'm on a Corporate plan that I signed up on last year.  Corp 450 + LTE Data 6G.  I didn't have a reason to use the Personal Hotspot feature until recently when my daughter inherited by wife's old Iphone.  To my surprise, Personal HotSpot did not work...

JoefromBC by I've Been Around
  • 1 replies

Resolved! Emails disappear on iPhone 6s

I recently upgraded to a iPhone 6s and added my Cogeco email accout using the 'other' accout option, following the instructions and checking that all settings are correct.  I have even deleted the account, turned the phone off, restarted, added the C...

dinos1000 by I'm Here A Lot
  • 7 replies

Resolved! East York Performance Issue

Today, my internet speed has dropped to about one third of its normal speed, plus ping and jitter are awful. I'm on the old Hybrid 150/15 package, which normally gets 200mbps on downloads and roughly 11mbps uploads. I've rebooted my CGN3 and my Asus ...

jimboden by I'm an Advisor
  • 5 replies

Resolved! Apparently Rogers Network can't keep up with progress.

every spring Tim Cook holds a keynote event and he and the team roll out a whole list of new features that Canadians will have to scroll through their settings and turn off. Location Services: Off. Background App refresh: off. Data and Usage diagnost...

Call disconnects after 40 seconds.

When I make  try to make a call from my cell phone if no one answers on the other end I get disconnected with a "No Answer Call Time Out" message from the Rogers network after 40 seconds.  Can this be increased to at least 60 seconds?   I found that ...

victorvdc by I'm Here A Lot
  • 2 replies

Anyone using Reboot script

Anyone create any reboot curl based scripts to reboot the modem? I have to physically unplug the modem every week or so to get the internetv to work.       ***Edited Labels***

JonSnow88 by I Plan to Stick Around
  • 1 replies

Resolved! SA Explorer 3200

My SA Explorer 3200 has died.  Just wondering if I should take it to a E-waste site or bring it back to a Rogers store?   Thank you.         ***Edited Labels***

Square by I'm a Reliable Contributor
  • 8 replies

Watching previous season NHL games on iPad app or Gamecentre website

I can't begin to tell you how frustrated I am.  I have been in a chat session for 40 minutes, was on hold by phone for 20 minutes before I hung up, trying to find where I need to go in the iPad app or from the gamecentre website to watch previous sea...

SJ75 by I've Been Around
  • 1 replies

Samsung Galaxie Tab S 10.5

I am so disappointed with Rogers customer service right now.  I have been wanting the above mentioed Tablet for most of this yearFive or six support workers have tld me that I could use the simm card from my Mega int Tabs.  Also told me to go to one ...

fysty-1 by I Plan to Stick Around
  • 11 replies

US roaming data charges/

I just received my bill and noticed that my husband's phone had been charged almost 50.00 for roaming charges. I phoned Rogers to inquire about this. A complaint was logged as my husband does not text and does not travel. There are 50 calls on his bi...

Resolved! Unable to make call to office extension

I can't call to my office extension from my rogers home phone , It reaches the office and when asked to dial the extension and extension number entered is not recognised by the system. While i can able to connect the extension from any other phones. ...

nambu123 by I've Been Here Awhile
  • 27 replies

Texture update for Windows

When Next Issue was first rebranded to Texture, it was released with iOS and Android clients. For Windows devices we were told that Next Issue would continue to work, while the Texture version was in development and was planned for a November release...

b-ry by I'm a Reliable Contributor
  • 10 replies

Did not receive confirmation e-mail

Hi, everyoneI paid for my Rogers bill on Saturday and have not received an email confirmation yet. I understand that it takes 2 business days but my Visa has been charged to my bill amount. I'm worried that if I pay it off the money won't go through ...

Vee_bee by I've Been Here Awhile
  • 6 replies


I just picked up the Hitron modem last week.  Noticed there is a USB port for adding Network Attached Storage; however, that functionality seems to have been disabled.  Anyone have luck getting this to work?   Rob     ***edited labels***

shikasta by I've Been Here Awhile
  • 4 replies