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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community!     We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming ...

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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
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Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
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Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
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4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
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Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
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Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Sportsnet360 and Raw/Smackdown

Recently, the WWE broke Raw and Smackdown into 2 separate entities, which air on Sportsnet360. As part of that change, Sportsnet360 moved Smackdown to Tuesdays from Wednesdays. Before it was moved, Smackdown was always followed by a 30 minute program...

jimboden by I'm an Advisor
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Resolved! MyRogers - Profile Name

Hi there, it would be great to have the possibility to change the user name for signing it to My Rogers. In my case, I got married and my last name changed. Now I would ike to change the My Rogers user name according to my new last name, which seems ...

Brums by I'm Here A Lot
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Resolved! NB3 #2 - Code Cd00 Permanently Displayed As Of Yesterday's Update - Even On New Box

Strangely my living room box does not do this and I tested the cable in the bedroom and basic cable is working.  As of an update yesterday the bedroom NB3 froze and started displaying Cd00.   So I changed the box. Rebooted innumerable times and alway...

pmcsplaza by I'm a Trusted Contributor
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Resolved! Not eligible for this data pass offer. Error number: 302

My wife's phone has been switched to Samsung Galaxy J7, and since she's not able to purchase day data pass (all other function works). I understand that 4G is not compatible in this phone, but we should still be able to use 3G. I can surf to the mobi...

btsang by I've Been Here Awhile
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Resolved! Moving to a different province

Hi everyone,   I'll be moving from Ontario to Quebec next month and as Rogers does not operate on the Quebec side (for Internet and TV), I need to cancel my plan and get another Internet + TV provider there.   Does anyone know how much Rogers will ch...

Ring of Honor: Death before Dishonor Live

  EVENT DESCRIPTION: Ring of Honor: Death before Dishonor, Live from Sam's Town Live in Las Vegas, Nevada DATE: Friday, August 19th 2016    Don't miss ROH's "Death Before Dishonor" live on PPV from Las Vegas! Featuring the biggest stars on the plan...

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Resolved! Is a rogers unlocked phone compatible with verizon

I have a rogers phone and a verizon account and phone number for when I'm in the states. I need to know if I unlock my samsung galaxy s4 via rogers and go to a verizon store, whether the SIM card they put in my phone will work correctly and allow me ...

Amacker by I've Been Here Awhile
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Rogers not telling me truth - Very unhappy

 I had been a very happy Rogers Customer for over 20 years.Last December, I took on a special offer from Rogers for service bundle. At the time I was subsribing Internet, FibeTV, and home phone from Bell. The special offer, cimbined with the cellphon...

singagain by I've Been Around
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Email Deactivated

I had the Rogers Tech in yesterday to set up my Phone and Internet.  I switched over after 15 years with Bell due to the price I was offered.   Everything went okay, with the exception of the fact that after helping me set up my email in Outlook, I g...

Slow Internet Speeds; Lost Phone Features

Over the past few onths we have had numerous techs onsite to repair cable TV issues, Rogers Phone issues, and now internet issues.  It is fast becoming very annoying and tiresome. We pay for a top level cable TV package and high speed internet and ph...

russellht by I've Been Around
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Unsatisfied 5 day customer!

I have been with Bell Canada for the past 35yrs+. And Just switched over to Rogers this past Monday after a Rogers rep phoned me spoke with me and promised me a better deal than I had been currently receiving. He asked me what plan I currently had. A...

Sugarsback by I've Been Around
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Iphone SE back order

I upgraded my device via the self serve online system to the Iphone SE as my current Iphone 5 is on its last legs and a week later it hasnt arrivred and im told its on back order. Im a little annoyed that I wasn't told that it was not in stock when I...

tyler3 by I've Been Here Awhile
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Exchange iPhone for different colour

Hello,We just ordered new iPhones via telephone. We saw the iPhones in store and would like to switch our colours. We haven't received our iPhones yet in the mail. When they arrive can we exchange them in a store or via mail?Thanks.         ***Edited...

Sunny5 by I've Been Around
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$5 added to phone bill due to canadian dollar

I like to know how low the canadian dollar need to get at before you can chaege us. The dollar going up today it at 72 cents. Tjis is a scam charge Dont add it to my bill. You have road block already in place to prevent the low dollar to affect your ...

Trustin by I Plan to Stick Around
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Resolved! What does it mean: "FDM Elig - DO NOT REMOVE"

The online summary of what is included in my wireless package (ShareEverything+ 14GB) indicates "FDM Elig - DO NOT REMOVE".   Does anyone know what it means? I'm pretty sure tha "Elig" means eligible. But to what?   Thanks        ***Edited Labels*** ...

fbeaulie by I've Been Here Awhile
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Resolved! Rogers Twitter Handle

Does anybody know the twitter handle for rogers?         ***Edited Labels***

user02843 by I Plan to Stick Around
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WWE: SummerSlam 2016

  EVENT DESCRIPTION: WWE: SummerSlam, Live at the Barclays Center from Brooklyn, New York   DATE: Sunday, August 21st, 2016    WWE turns up the heat for its biggest party of the summer. Don't miss John Cena, Roman Reigns, Seth Rollins, Brock Lesnar,...

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UFC 202: Diaz vs. McGregor 2 Live

  EVENT DESCRIPTION: UFC 202: Diaz vs. McGregor 2, Live from The T-Mobile Arena in Las Vegas, Nevada DATE: Saturday, August 20th 2016    UFC 202 is the highly-anticipated rematch between two UFC superstars, as Nate Diaz looks to repeat his March wi...

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Resolved! Socialite 20 plan

Can I use a BlackBerry with the Socialite 20 plan?   ***edited labels***

TwikiE by I've Been Here Awhile
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Resolved! Slow internet connection on Ignite 250u

Good evening folks!Last  few weeks I had excellent speed... but today we are having some funky weather on the atlantic coast, mild snow storm type weather... The start of the day everything was normal and just recently up until about 2 -3 hours ago i...

twopher by I Plan to Stick Around
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  • 0 likes