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Resolved! Bridge Mode Setup Guide

Hey fellow forum users.  If anyone is willing to help me with this, it would be appreciated.  I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to"   And would also put i...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to:   Ask questions about how things work in the Communityi.e. How do I delete my post?  How do I edit my profile?  How do I change my username?  Etc.Provide suggestions  to the Community Manager, Community...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users.  Wanna talk about the Blue Jays?  Cool!  How about music, movies, sports?  Check!  Essentially, the Lounge is a place for friendly and casual discussion that is cons...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Navigatr Guide - How To

Navigatr Guide – How To’s   This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is rele...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

    Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction.   How do I reset my digital cable box?   Start by unplugging the power cable, either from the...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

    Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized.     Set a default channel   When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these ...

RogersDarrell by Community Manager (Retired)
  • 0 replies

Resolved! Please Specify Your Location When asking for Help

Hey folks.   Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about.   For example, in NB, the Nextbox 2 is fr...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community,   The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable.   If you have any inquiries or concern about current product...

Resolved! Whole home pvr, disappointing 'upgrade'

We recently upgraded to whole home pvr being lured into it by the promising commercials on tv.After 5 days with whole home pvr it is a frustrating and disappointing experience.The installation took 3 hours ... of waiting for anything to happen. After...

Sven by I've Been Here Awhile
  • 39 replies

Resolved! LTE Rocket Stick Sierra Wireless Aircard 330U

Hello, I'm currently using a Rocket Stick Sierra Aircard 330U with my laptop, but would like to share the Internet connection with multiple devices at home.  Can I just simply buy a Rocket Hub and use the SIMM card from my Rocket Stick in the hub. An...

dougplowden by I've Been Here Awhile
  • 3 replies

HELP - Extremely poor speeds

So Rogers Gigabit is available in my area, so I signed up... checked the postal code and everything beforehand to confirm.   Tech came today, gave me this modem: CGNM-3552-ROG Upon logging in, it says:   Hardware Version1ASoftware Version4.5.8.21    ...

Switching A/V Receiver Input using Remote

Hello, all.   I just set up a NextBox 2.0 with a Denon a/v receiver. Everything is working as expected, with one exception: changing inputs on the Atlas remote (the one that came with the NextBox) doesn't change the input on the a/v receiver.   The o...

Resolved! UHD/HDR testing and feedback

No idea how to reach out to the right people at Rogers for this, so for the heck of it in the hopes that the right person trolls here, or mod cares to carry this forward.... In addition to being a Rogers TV customer I am a proffessional Consumer AV T...

BFlow by I Plan to Stick Around
  • 2 replies

I think we should update this Internet howto link

I found a link on the Rogers site (doing a Google Search for "rogers modem signal strength") that talks about troubleshooting modem signal strength which is very helpful

Alex4161 by I'm a Reliable Contributor
  • 1 replies

Resolved! Calling Areas

I'm travelling to a small town in a week so I got a Pay As You Go card. I'm going to Jonquiere, Saguenay in Quebec but that is not one of the options for the choice of cities so I chose Quebec City when I signed up. The whole province of Quebec uses ...

kwok by I've Been Around
  • 16 replies

International Viewing

I live in New Zealand and have purchased GCL. The last house I lived at had GCL running no problem all last season, however I'm now having issues.This morning a couple of hours after the WCOH Sweden game finished I was able to login on my android pho...

NZnuck by I've Been Here Awhile
  • 8 replies


Why, after opting-out of 3rd party contact/direct mail YEARS ago, do i still get texts/JD Power emails/letters from the ROgers CEO?   one of the first things i did when i first started using the "MyRogers" part of the website was "opt-out"...

garyblaney by I've Been Around
  • 4 replies

Can someone please move me to the 1 Gbit speed profile?

Hello,   When I signed up with Rogers, I was on a promotion for VIP cable and 1 GB internet service.  At the time, this was not offered and they put me to 500 mbit and told me that I would be upgraded to 1GB for no charge.  About 2 weeks ago, my area...

Alex4161 by I'm a Reliable Contributor
  • 2 replies

Resolved! I hate Rogers and never use them anymore

I used wireless phone service for over 5years. In Oct 2013, I decided to switch to another company from Nov 2013, so I called customer service 30 days in advance. But recently, they keep calling me that I owed their bill for Dec 2013and Jan 2014. I t...

skychen by I've Been Here Awhile
  • 14 replies

pay as you go phone number expired?

Hi, I used Roger's pay as you go from 2014 to 2015. I havent use it for past year because of a long travel to another country. I'm thinking to continue to use it from now on. I wonder if I can still have same number if II continue put money in? Thank...

Resolved! No HDMI video through AV receiver

I just inherited a Yamaha RX-V379 receiver and set it all up with my NB 3.0 box, and Android box, Blu-Ray player, and Xbox 360. I routed all HDMI directly to the receiver from all components and had 1 HDMI out to the TV. Everything worked with this s...

Switch to Pre-Authorised Billing

I just chose to switch to pre-authorised credit card billing. Will my bill for this month be paid or should I manually pay and then the automatic will kick in next month?   *edited labels*

MLF24 by I've Been Around
  • 1 replies

Resolved! Rogers NHL Gamecentre Subscription for Business Accounts

Last year I was able to Watch NHL GameCentre with no problems. I now try to log on and get the following error: "It looks like your MyRogers profile isn’t linked to an eligible plan".    I have a Share Everything plan this year as I also did last yea...

sharonzag by I've Been Around
  • 3 replies

Resolved! "Free" upgrade ?

OK so my son is on my account and was eligible for a "free" upgrade so we went in and upgraded his phone from a Samsung s4 to the s5. The part I do not understand is the "free" upgrade part as on my new bill it shows I now owe $945 ! So how is it "fr...

Group Messaging with iMessage

I know that the "Group Messaging" option in the Rogers bundle has been disabled, but I have unlimited messaging and the add-on for unlimited US messaging, anyway that it can be enabled if I am payiing for those services?   I am an iPhone 7 plus user ...

Chasmal by I Plan to Stick Around
  • 2 replies

Resolved! New Nextbox WILL NOT UPDATE!

I just upgraded to a new NEXTBOX well refurbished, and was excited to get it home and check out the new enhanced guide... but low and behold I am still dealing with the old guide system that I have been staring at for the last 8yrs or so... ... Then ...

MIKEN80 by I've Been Here Awhile
  • 4 replies

ETA for gigabit? Competitors already available in my area.

Well as in my title, is there any timeline for gigbait coverage for different areas? Bell has been offering gigabit in my area for the past month. I have called in a few times through this month already to the exact same response "we don't know". Lik...

ggyl by I've Been Here Awhile
  • 5 replies

Resolved! Pop up for verification of wifi calling verificatio

I activated the wifi calling feature...however didnt turn it on. It will not stop popping up on my screed to activate this do I stop it from continuing to pop up? It is interrupting alot of my daily usage.     **Edited Labels**

idnarb83 by I've Been Around
  • 3 replies