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Experiencing Issues when Gaming or Streaming? READ THIS!

Hi Community! We're working hard to make your gaming & streaming experience with Rogers the BEST it can be. The next step in our journey is to capture a few specifics from those of us who are experiencing any issues affecting your online gaming and s...


Resolved! Bridge Mode Setup Guide

Hey fellow forum users. If anyone is willing to help me with this, it would be appreciated. I am wanting to make a 'bridged mode setup guide', pretty much one thread, which goes "smc - how to""Cisco - how to""hitron - how to" And would also put in a ...

Gdkitty by Resident Expert
  • 193 replies

Please Read Before Posting

This board is a place for community members to: Ask questions about how things work in the Community i.e. How do I delete my post? How do I edit my profile? How do I change my username? Etc. Provide suggestions to the Community Manager, Community Spe...

Welcome to the Community Lounge!

The Lounge is a place to kick back, relax and chat with your fellow community users. Wanna talk about the Blue Jays? Cool! How about music, movies, sports? Check! Essentially, the Lounge is a place for friendly and casual discussion that is considere...

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property. After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field te...

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Navigatr Guide - How To

Navigatr Guide – How To’s This guide is designed to hopefully help walk people through how to manage some of the functions on the new Navigatr guide. Some of these things may be WORK AROUNDS on how to do specific things, until a better way is release...

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Gdkitty by Resident Expert
  • 4 replies

Easy Fixes to 5 of the Most Common TV Issues

Often times, many of life’s most common annoyances end up having the simplest of solutions, and all you needed was a simple push in the right direction. How do I reset my digital cable box? Start by unplugging the power cable, either from the power o...

RogersDarrell by Community Manager (Retired)
  • 0 replies

4 Ways to Personalize Your Rogers TV Experience

Here are four ways Rogers Digital TV customers can make their TV-watching experience even more personalized. Set a default channel When you turn on your TV, you’ll notice that your digital box automatically defaults to channel 1. Try these simple ste...

Resolved! Please Specify Your Location When asking for Help

Hey folks. Because Rogers uses different hardware in different areas of the country, if you're asking for hardware help, please specify the province you live in and the type of hardware you're asking about. For example, in NB, the Nextbox 2 is from M...

Lurker by I'm a Senior Advisor
  • 4 replies

Archives: FAQs

Hey Community, The Archives board will house all of our past posts and threads that are now deemed out of date or no longer applicable. This board will remain locked and be only viewable. If you have any inquiries or concern about current products or...

Resolved! Rogers PayGo card scam

My friends mom recently bought 3x $100 paygo cards under the impression that they were gift cards she could give to kids for cases/phones at the store... Obviously that is not the case and none of them have paygo phones so now she has a $300 piece of...

tsdexter by I've Been Here Awhile
  • 5 replies

Can't log in to Rogers Anyplace Home Edition

Some time ago I installed the Rogers Anyplace Home Edition app on my LG-E410B Android version 4.1.2 phone. From the beginning I could not log in to try it. This is what I saw: There was no field to sign in and when I touched the Sign-in button, I got...

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OLDYELLR by I'm a Senior Advisor
  • 20 replies

HELP receiving pictures in messaging

I just got my Samsung S4 from Rogers. I had a windows phone previously. In messaging I want to have pictures sent to me to be automatically downloaded, doesn't matter if I use data or WiFi. Right now, neither works. I get a Download button to push an...

marcirb by I'm Here A Lot
  • 17 replies

3rd Party Email timing out over home network

I have several POP email addresses, and a couple of IMAP address, connected to a few of my websites. I get this error when trying to connect over my home network: "There may be a problem with the mail server or network. Verify the settings for accoun...

conquerer by I Plan to Stick Around
  • 15 replies

DIY Canada channel not in HD?

I've been wondering about this for a long the DIY Canada channel not in HD? Everything else seems to be, so why not this one? Am I missing something? ***Edited Labels***

Resolved! Blocking Unwanted Advertisements

Hello everyone. There was a thread from Feb 2015 called "How do I get rid of Rogers Yahoo SPAM!!??" The subject of Advertisement Blocking applications was mentioned such as: Fanboy AdBlock, AdBlocker Plus, Webmail Ad Blocker, etc. Opt-Out was also di...

User14 by I'm a Trusted Contributor
  • 19 replies

Sony Xperia T Won't send or recieve MMS even on LTE

Hey chat, So here's my issue, I've been through hundreds of sites and fixes and whatnot for this issue and nothing is working.My Xperia T is not sending or recieving MMS even tho we are able to as it is in our plan, my phone is on Ultimate PureXT v4....

Resolved! why does my internet shows american time and zone

I'm not an internet expert. My hardware at home is set to canadian time and zone yet applying for job posting using rogers hispeed internet, it seems to show american detroit time zone. Does my internet sevice go through the states and why? ***edited...

gmcommunity by I Plan to Stick Around
  • 9 replies

New online billing on IE11 or Windows 10 Edge

Just to update those who use Windows IE11 or have gone to Windows 10 and Edge, there is one single feature on the new page that is not working. If you try to download your call details to a CSV file (for use in a spreadsheet, although you can read it...

BS by I'm a Senior Advisor
  • 2 replies

Why does Rogers not care about keeping its customers?

So I have my internet and TV services with Rogers. I have the Hybrid Fibre 60 plan and went over the limit last month and though maybe it was time to upgrade to the new Rogers Ignite 100u unlimited plan. I naively thought that I could call up Rogers ...

bowie by I'm Here A Lot
  • 8 replies

Resolved! Very Upset about Rogers

Never had such a bad experience before! I signed up a package as I've received an offer by text message invitation but I wan't able to view my account activities online, I want to monitor my usage to avoid being over-charged but there is completely N...

Roam like home

cant activate roam like home right now in the U.S. I have it turned on my I phone but it won't turn on. It says no network at the top. I have enrolled while in canada ***Edited Labels***

Camfam14 by I've Been Around
  • 4 replies