I am having the same problem as you. Ever since switching to the Rogers Ignite 100 i can't seem to stay connected to xbox live games anymore. Every EA games disconnects me from their servers after a game and my brother cant seem to play 2 consecutive COD AW games without getting kicked. Is this a Rogers Hitron router issue or what?
Hellp in the last couple of months I have not been able to play online games due to high packet loss and latency issues..Im using a ethernet connection,had a tech visit my house and checked everything and swapped modem and still having issues please help
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||Signal noise ratio (dB)|
|Port ID||Frequency (MHz)||Modulation||Signal strength (dBmV)||Channel ID||BandWidth|
|1||23701164||ATDMA - 64QAM||47.500||2||6400000|
|2||38596000||ATDMA - 64QAM||50.250||3||3200000|
|3||30594827||ATDMA - 64QAM||48.250||1||6400000|
clearly rogers isn't helping! There's something that's messes up and rogers and microsoft do not seem to communicate to try and resolve the issue. i have had this issue on and off for months and i can't it fixed. Switch to bell...their routers/modems seem to work much better with xbox live and gaming. it's sad that in this day and age paying as much as we do for internet in canada we cannot get a reliable provider...
Just wondering if Rogers is ever going to address or at least admit there is one. The lag and connectivity is horrendous Between them Xbox and PlayStation. This is has been going on for months possibly years with no resolution. I just don't understand how they have thousands of people that play online gaming but refuse to do anything. Hopefully with this post I can get some answers instead of the run around.
Thank you for posting your concern in the Community. I understand how unpleasant the online gaming would be when there are connection issues. Based on the continuous feedback we are diligently working to improve the Internet experience. I suggest keeping an eye on the 2nd post of the Firmware Feedback thread where @RogersDave update the firmware versions and release notes.
Do you know the firmware version of your modem? If it's running 126.96.36.199, I recommend rebooting so that it can acquire 188.8.131.52T2 which is more stable and you may find an overall improvement.
Thank you for your patience.