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X1 IPTV service

536
I Plan to Stick Around

Last year Rogers announced that it will be using the American IPTV platform X1.  Does this affect any of the current cable television customers?  Will current customers automatically be updated to this new platform or will this be in addition to the current cable service?

 

***EDITED LABELS***

292 REPLIES 292

Re: X1 IPTV service

Salinger1
I Plan to Stick Around

I wasn't defending the pricing, just stating what I saw and what stood out to me being the first time I've seen it in person and seen official details as provided by Rogers itself.

 

The pricing I saw in this thread is Starter TV, 150u Internet and home phone for $150 per month, is that right or am I misquoting?  If that's the case, then that actually compares to Rogers current non-discounted pricing on their current three product bundles.

 

If they don't allow any discounting, then yes, I probably won't be signing up either but their current bundle that includes Starter TV, 30u Internet (with 250GB cap) and home phone is priced at $131 per month.  Compared to that, the new Ignite bundle is actually good value; relatively speaking.

Re: X1 IPTV service

Meowmix
I'm a Trusted Advisor
Hello @Salinger1

Oh i know you aren't. Just pointing out that not many will get this and Rogers management will be shooting their feet when they realize that no one wants a home phone included in this bundle for that price including the low speeds of Internet they offer.

They should included Gigabyte Internet with this instead but Rogers wants you to dish out more money. So if you have Gigabyte Internet let's say, u need to DOWNGRADE in order to take part of this or pay more for both which is ridiculous.

That is the correct price as per the emails I have seen and spoken to a few managers as well.

Also remember this also has only ONE HDMI out and nothing else. So for the ones with older TV's this is useless.

I don't foresee this being a but hit at launch unless Rogers releases it for less or in a better package.

Re: X1 IPTV service

BS
I'm a Senior Advisor

XFinity/Comcast had 50% of users on X1 in 2016, and late last year, they were in the 80% range, so it has taken 3 years for them to move from 0 - 80%, and still have many users who have no interest in paying extra money. 

 

XFinity has been doing an aggressive pricing keeping the price of the rental of the boxes the same, but have also kept some features as add-on pricing, but the message there is that they have been able to move many of their customers.

 

One thing to be aware of that has been reported on their forums is that at the stores, and contacts, XFinity has been saying for over a year they don't have legacy boxes for new customers, but Comcast says they can locate refurbished and returned ones if your own fails.  But they have clearly said that they are not supporting any further features on the legacy apps and boxes, canning a new guide from 2016, and that replacement of existing boxes under rental that fail will be replaced through existing supplies received from returns from changes to X1

 

For many users I know in the US, there is are three groups - the cord cutters, who have a basic TV service as they stream services and use 125 - 500 Mbs unlimited services, with a small add-on price as overall, the box gave them a very low price, but they can't justify moving up to the more "fancy feature sets".  Their emphasis is on media, gaming, work from home with solid Intenet required, and TV something they will take at a small added price only, if at all.

 

The next group is the early users who like to have the newest and "best" feature sets are have the cash flow (maybe debt) to handle the higher prices to have the new stuff.

 

The third group is those like myself, who have no disposable income - I like new features too, but I can barely pay for my current packages, let alone think about going to new stuff at higher prices.

 

I look at my current mix - home phone - needed for calls to the US and across Canada for my wife's business, and as long as it has been a cheap add-on to the bundle, we keep it, but she is shifting more and more to her cell.

Internet is 75 Mbs/500, was 60, 200GB cap,  less than a year ago - had no issues with it, just the bundle I got they had phased out the 60 and only the 75 and 150 available - 150 was going to be 10.00 more ulitimately if I chose it, didn't need it so passed on it.  My TV is down to the middle package from my old VIP, again to save money, with one theme pak, HBOTMN and one channel, with some 8% BCB discounts on the add-ons and our low end phones.

 

So if I look at the posted suggestions of pricing - to get to where I am now - need additional boxes to support my three TV's, currently no extra charge, installation charges, move starter to our choice of channelmix that we are on now, and can I get it at a lower Internet speed, and is home phone including our current features and long distance north america wide - about 500 minutes.  I would see given curren pricing, that could get me up into the 200.00 range - Absolutely not, they would have to have promotions that are simliliar in features and channels and services to what I have worked hard to get to to save money of past years bills that had climbed to insane levels of the last figure when I said no more, almost 249,00 before taxes.

 

So for me, this new plan is of no interest to me in any way whatsoever, and hopefully they don't do as Comcast tried to do which was building discentives to stay on legacy, promoting inventory shortages for replacement of legacy and no promotions on legacy packages anymore.

 

Bruce

Re: X1 IPTV service

Sundog1966
I Plan to Stick Around

Rogers is driven by a metric called ARPU - know affectionately as Rverage revenue Pr Unit (Customer). They aim for a figure of about $200 per customer and will do what ever it takes to make that happen.

Re: X1 IPTV service

froma
I'm Here A Lot
I believe Shaw as well here in Canada

Re: X1 IPTV service

Meowmix
I'm a Trusted Advisor
Hello @Sundog1966

That's true however I don't see many going to pay $200 Plus taxes for this when most don't even use Home phone.. My parents have it for my father's doctors to call and the hospital but 98% of the time it's spam calls. So they want o sell u a service with the bundle to have u deal with spam calls and robot calls from duck cleaning services.

Mind you this can change before launch but knowing Rogers it won't.

Re: X1 IPTV service

Meowmix
I'm a Trusted Advisor
Hello @RJ_74

Yeah seen all that months ago ( source within Rogers). No YouTube at this time. Seems like that may be a deal breaker for some but not all.

For me it's about the pricing. If the pricing is $200 for those three ( speeds for the Internet should be higher not lower) and home phone not many use and why? Because all u get is spam calls 24/7. So that right there will make many not get it.

If they added Gigabyte Internet, Ignite TV and Smart Home let's say, it may end up being a better bundle.

Pricing is where it's at.

Re: X1 IPTV service

RJ_74
I Plan to Stick Around

Hey @Meowmix

 

Yeah, I hear you... Pricing is crucial... it's already too expensive.... Plus they should just let you choose TV and internet only... 

 

Do you know if its available without WIFI ?   as the wifi is never reliable in my house.. Plus I always prefer hardwired devices.

 

Wonder if they are ever going to properly fix this Navigatr.. It's been a nightmare since they launched it....wish they would go back to old design.

 

Thanks.

 

Re: X1 IPTV service

gp-se
I'm an Advisor

They're marketing it as a premium product so the price is high, however with all the cord cutters this could turn out to be a bad idea. I thought they would do the opposite, offer it for an introductory low price to build a user base and let people experience it, then gradually raise the price once they have a large user base. 

 

I feel like the decisions made don't make sense for the current market.

1) People don't want/need home phone anymore, we all have cell phones.

2) Not choosing to include Gigabit or 500mb/s internet on a premium product. 

3) The high price... people are cutting the cord 

 

The market for the premium IPTV would be tech savvy people, people who understand the technical benefits, not your average customers. Average customers would be content staying on QAM/Nextbox.  The tech savvy clientele market is most likely on the fence about cutting the cord, so once they see how expensive this product is I doubt they would recommend it to the less technical friends/family.

 

I really think Rogers management missed the mark on this, they're making decisions based on a market from a few years ago... back when cable tv was a big part of peoples lives. 

Re: X1 IPTV service

Hybrid_Noodle
I Plan to Stick Around

Had a rogers Rep contact me today about IPTV service.

Seems like it is a bundle thing where it’s all or nothing. To match my current stuff of Gig + Popular + 2 additional IPTV boxes it was over $200+taxes

Good conversation with the guy on the features and plans for the service but he informed me flat out that there are 0 discounts available for the service today (He said that may change at any point which is always the case).

I politely declined and told him if anything changes on the pricing to give me a call back but it didn’t really make financial sense.

Re: X1 IPTV service

RJ_74
I Plan to Stick Around

Hey @Hybrid_Noodle

 

Just want to clarify do they still offer the 3 packages (Select, Popular & Premier) being offered at the moment with the current digital TV ?

 

What about if you want TMN/HBO etc ?  Still $20 ?

 

What's the minimum Internet speed required ?

 

Looks like they uploaded a new video on June 4th  https://www.youtube.com/watch?v=JNp0HFH6wmw

 

 

Re: X1 IPTV service

Hybrid_Noodle
I Plan to Stick Around
@RJ_74

These are all great questions that I didn’t ask to be honest. Based on the fact that he offered the same package chances are they are still the same packages.

Sorry

Re: X1 IPTV service

RJ_74
I Plan to Stick Around

@Hybrid_Noodle 

 

No problem... Thanks for letting me know. Appreciate it.

 

Yeah it looks like they will be offering the same packages then.

 

I'm sure we'll all find out really soon....as It looks like they will be launching the pricing/package details etc. on the website within the next few weeks...

Re: X1 IPTV service

57
Resident Expert
Resident Expert

I have also been contacted recently regarding Ignite TV (IPTV). I would like to share the following information, which may duplicate what has been reported earlier, however, may provide a good summary for those who need to know some of the technical information. The Ignite CSR was very knowledgeable addressing my questions well.

 

1. Since I currently own 4 Rogers boxes, I wanted to run at least a couple of these in parallel with Ignite. This is not possible. You need to switch completely.

 

2. I have existing Internet and Home Phone (yes, I still have a home phone) but even those change somewhat and become part of the Ignite bundle.

 

3. Ignite does not run Navigatr firmware. It runs something different and has numerous “nice to have features” like searches that can include Netflix or YouTube. If you wish to see what the interface looks like, search the web for “YouTube Xfinity” which is the Comcast system. Or go to YouTube and search “Comcast Xfinity.” or use other similar search terms. Rogers is not identical, but similar. Post 175 of this thread, has some useful links:

 

http://communityforums.rogers.com/t5/TV/X1-IPTV-service/m-p/423225#M46538

 

If you search the Rogers Website for “Ignite TV”, there are several additional links available.

 

4. There is one “Modem” that can be placed anywhere in the home (what we usually call the demarcation point). The various boxes that you would use for various TVs in your home are wireless. The “modem” takes care of everything – TV, Home Phone, Internet, however it doesn’t have internal battery backup, so I would suggest a UPS for anyone considering Ignite. If there are issues with the wireless operation, Rogers will supply hardware to make things work.

 

5. From the FAQs it looks like you can record up to 8 simultaneous recordings.

 

6. There is no Hard Drive to save your recordings. Your recordings are allocated to a space “in the cloud” (Rogers Servers?). You can record up to 200 hours before programming would automatically be deleted (oldest first). There also appears to be a one-year time limit, so no archiving beyond that. In the future there may be an option for more storage at additional cost, but this should be more than adequate for most families. It appears that you can download recordings to an app, so there is a bit of archiving possible that way.

 

7. All the TV set top boxes are 4K and the 4K channels are included at this time. 

 

8. The remote has a voice command option (you press a button and talk into the remote). This allows you to search for programming, set recordings, etc. It also allows “voice guidance” (for visually impaired - see the YouTube Videos, etc.)

 

9. The FF and REW speeds should be similar to what we have with Navigatr on a NB3/9865, however, I would have to check myself to see how “responsive” the commands are when compared to the 9865, which is “instant” when it comes to pressing Play/Pause, etc. I know I could not put up with the slow response that I see when using VOD for example. I do not watch any live TV, only recordings, so the button presses must be acted on instantly. There is apparently a programmable “skip” feature, which allows you to skip forward various times (in say minutes). I don’t know the limitations of this skip feature, but perhaps we can get feedback once people have Ignite in their homes and use these functions.

 

10. The TV boxes only have HDMI out. If you wish to connect to an older devices without HDMI, you’ll need to purchase a converter.

 

There are way too many features for me to go into in this one post, however, the links in post 175, the YouTube videos and searches of Rogers Website will provide lots of additional information for those interested.

 

Pricing. Although I’m not going to discuss exact pricing, it will vary with your package. For example, I currently have the grandfathered Ultimate VIP with Movies. In order to get something similar with Ignite TV, I’d be on the “Premiere” TV package, plus have to pay a bit more for some channels that are not in Premiere. I was provided with the option to have 500 mbps/unlimited Ignite Internet, along with a Home Phone package similar to what I currently have. Unfortunately, the price of all this was a lot more than I’m currently paying. I therefore declined to switch at this time. At this price point, I don’t believe that Rogers will get many “average customers” to switch. This price point appears to be for early adopters or people in the top 5%. It’s not a matter of “too little, too late” because the technology appears to be great, but I would say it’s “too expensive, too late.” This will be a tough sell for Rogers with many people looking at cord cutting or cord minimizing - not at increasing their bills.



Re: X1 IPTV service

OLDYELLR
I'm a Senior Advisor

I too was contacted re. being an early adopter. Thank you @57 for your detailed assessment and for asking all the questions I didn't. I'm in pretty much the same boat with a grandfathered VIP cable package from Rogers and landline/internet from another company I've been with some 30 years.  I was originally hoping early adopters might get discounts and/or free stuff, but that's not the case. I declined. But I'm sure there will be plenty of customers glad to make the jump to the bleeding edge of the new technology, especially those being frustrated by Navigatr.


Rogers PayGo. Location: S-W Ontario

Re: X1 IPTV service

Sundog1966
I Plan to Stick Around

I think there are only three ways for Rogers to get wide scale deployment. 1 Direct substitution for existing customers and waive the install. 2. Make it mandatory for all new customers effective Jan 1 2019. 3. Wait for legacy customers to expire and require those moving to accept the new service. Internet and cable bundle now becomes mandatory for all moves to new addresses. You want one you must take the other. They will lose a lot of customers but the only alternative is bell or nothing since internet is needed for cord cutting. I expect Bell to make Fibe part of every internet install in the future. Cost is similar between the two services.

Re: X1 IPTV service

pvanb
I Plan to Stick Around

So I guess that's a non-starter for me too then. I have zero interest in Rogers phone.

Re: X1 IPTV service

pvanb
I Plan to Stick Around

They don't want wide scale deployment yet though. Even if internal testing found and fixed all the bugs (it wouldn't have), rolling out a brand new platform slowly is the smart thing to do. Offering it as an all-or-nothing bundle at the highest tier does this naturally and actually makes a lot of sense.

Re: X1 IPTV service

Sundog1966
I Plan to Stick Around

At this initial stage making it a premium  choice will lead to a slow deployment but will require very careful qualification of customers. You want people who are comfortable  with new untested technology who consider themselves early adopters. If you don't make this qualification then you can get a lot of  wealthy people with high expectations  slamming a new product  before its ready for wide scale deployment. It really need to be deployed to  selected customers.

 

For wider scale deployments you need to provide incentive based on a high medium and low income model. We also have no answer for people who are on connected for success. There has been a new announcement by the federal government of a low cost internet and computer program that could affect this as well and may require it to be integrated into this program which is a federal program. https://www.theglobeandmail.com/business/article-ottawa-announces-timing-of-5g-spectrum-auctions-new...

 

Re: X1 IPTV service

Mine is getting set up this Sat, so can let you know how it is.

A little price increase for me.. but nothing too drastic, as I was on a higher TV package, and a mid tier internet package already.
But that is also going with the 500u internet..
The min is the 500u currently, i think while they stress test the service.  As time goes on will able to be used with much lower speeds likely.

My guess is once things are stabilized a little... then it will pop up as the 'norm', that all new installs will be it.
They have already long stopped with purchases on the older boxes, etc.. they are wanting less and less people on them long term.

As for pricing.. like 57 said, dont want to necessarily get into specifics.
Its an all in one bundle price.. $X for the 3 services.. no separate breakdown.. all 3 come together.
That being said.. while expensive-ish.. it is a 'bundle' price per say.  Comparing the regular price for the 500u, and the premier TV..  its already just slightly cheaper than those two, plus the home phone then essentially free.
One box included free, additional's are $10 each

As mentioned.. its a completely different modem, even than from the existing CODA modems in use right now.
It has the home phone part built in.. only 2 wired Ethernet ports from my understanding.
By default... they will set up everything from this modem.  The TV boxes, etc will be set up to communicate with its wifi, etc.
But have talked with two of the concierge people, and both have said that you CAN bridge the modem to your own router.. and you can then in the TV, connect it to your own routers wifi..  The only thing being.. if you have any issues? Tech support cant help you.
I will let them set it up their way.. and run it like that possibly for a bit.. haven't decided yet.