Whats the error you are getting?
The iPhone you are using, was it purchased via rogers or another party? (eg unlocked via apple, kijiji, etc)
Can you see other usage like daytime mins?
My iphone was purchased through Rogers. I downloaded the app through iTunes. Voice minutes as well as data usage still show, but not texting usage. It is the same on the Rogers MyAccount website.
All it says under the texting tab is "usage not available". I have seen another thread on this site regarding the same problem so I know it's not just me.
Did you change your plan recently with Rogers? Add/remove something that had any relevance to a text message package?
I recently added additional texts to my plan but this problem was occurring before that as well. My wife and son are also experiencing the same problem but neither made any changes to their plans. My son has an iPhone as well and his app is also not showing text usage but voice minutes and data are fine.
The MyAccount app takes information directly from what is displayed on Rogers.com. I recommend logging in to your Rogers.com account and checking the usage there.
This will let us know if the problem is coming from the phone/app or Rogers.com.
If it is displaying on Rogers.com, try the following:
- Settings->General->Reset->Reset Network Settings
- Uninstall the MyAccount app, re-install it (Hold down the app for 3 seconds, hit the X at the top of the app)
These two options generally fix this issue.
If it is not displaying on Rogers.com, you need to contact our E-care at 1-877-343-5745 which is our Rogers.com support. Once they get it working on Rogers.com it will display on the MyAccount app.