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Wifi Calling

lovepup_98
I Plan to Stick Around

I'm unable to enable wifi calling feature on my iPhone 6 Plus purchased through Apple. It tells me to contact my carrier to enable the feature on my account. Even though I meet all the requirements, Rogers technical support tells me the wifi calling feature will only work with iPhones purchased through Rogers. Is this correct? All people with iPhones should have access to the same features regardless of where we buy the phones!

 

 

***Edited Labels***

72 REPLIES 72

Re: Wifi Calling

rrnsp4
I'm Here A Lot

Thanks for your help and trying @Klotar. Is your iPhone 7 from Rogers, or Apple unlocked? 

Re: Wifi Calling

Klotar
I Plan to Stick Around

It's a Rogers device.  So I know that we aren't quite the same here, but all indications are that the IMEI is the only factor that should make a difference for Wi-Fi Calling with a non-Rogers iPhone on the Rogers Wireless Network.

Klotar
Samsung Galaxy Z Flip 3 5G | Android 12

Re: Wifi Calling

nyk0n
I Plan to Stick Around
If your LTE is set to Data only handoff from wifi calling to cellular will drop (I was having this issue a lot and noticed my iOS 10.1 beta had disabled VoLTE for calls

Set to voice and data for handoff to work on wifi to cell and back

One thing to verify is disable wifi used voice and data for VoLTE so when you make a call if should say ROGERS LTE

If it reads ROGERS 3G then VoLTE is not working.

Wifi calling is independent as I had an iPhone 6 and ROGERS doesn't support VoLTE (even though it's capable but that's another issue) Wifi calling still worked in that phone

One thing and t may seem silly is once ROGERS added the IMEI did you wait 10min or so then reboot your iPhone ?

Re: Wifi Calling

rrnsp4
I'm Here A Lot

@nyk0n I have LTE set for voice and data, but when I make a call (with wi-fi off) It reverts to ROGERS 3G. As usual, once the call is done, it reverts to ROGERS LTE. 

 

Yes, I rebooted the phone, and even reset network settings once then added my IMEI.

No luck. No Wi-Fi calling, and no VoLTE. 

Re: Wifi Calling

nyk0n
I Plan to Stick Around
That is odd when I had my iPhone 6 voice and data wasn't even an option.

I'm very very surprised Rogers can't fix this. They explicitly say on their page iPhone 6S and newer support their VoLTE so yours should regardless of wheather it was bought from Apple or Rogers.

I would call them back ask for level two support. Could be an unknown issue on the towers or town you connect in. Or could be the SIM card.

Another thing to try if you haven't is hit up settings go to general and about see if a carrier update pops up that might fix it.

Re: Wifi Calling

gp-se
I'm an Advisor
What plan on you on? make sure you don't have Rogers One Number on your account. Also make sure your iPhone 6s has the latest software update (10.1) and Carrier Settings (Rogers 26.0)

Next how old is your sim card? If it's over two years old you can try and replace it. But before that I would call Rogers and have them verify your IMEI is added to the account, have them read it to you. Then make sure Rogers One Number is removed from the account.

After all that reset network settings, let the phone reboot, then turn it off for 20 mins. Power it back on, goto Cellular settings and make sure
"LTE: Voice and Data"
Then Settings -> Phone: Wifi Calling: ON
update your emergency address and it should work.

I have an unlocked purchased directly from Apple iPhone 6s, and my wife has a iPhone 6 purchased through Rogers, both have had Wifi Calling since the day Rogers released it. I also get VoLTE since I have a 6s.
Rogers has both our phones IMEI's on the account, which makes the difference.

This is from the Rogers website on what blocks WiFi calling:
Customers with select features and services, including any of the following, will not have access to Wi-Fi Calling:
Data blocking
Advanced Call Manager
Teletypewriter
Rogers One NumberTM
Alternative Line Service
Wireless Priority Service (WPS)
UMA Hotspot
Datacom
CS Data
FAX and USSD services

Re: Wifi Calling

TiagoM
I've Been Around

Sorry for bumping an old thread... just figured if I landed here by searching google, someone else will too.

 

Another thing that I found that would "force" the Wi-Fi calling feature to be enabled, is by going to Settings --> Cellular --> Cellular Data Options --> Enable LTE --> and finally change the option to "Data Only".

 

Worked instantaneously for me.

Re: Wifi Calling

nicholas1520
I've Been Here Awhile

Hi Everyone,

 

I just got my wireless service activated, I'm on a Share Everything Plan (4 GB) with Unlimited Canada Calling. I tried activating Wi-Fi calling on my iPhone and it says to contact Rogers to enable it on the account. I spoke to a representative over the live chat and they advised it's not available on my specific plan. I've read the FAQ and the Rogers' website it states the following:

 

"Do I need a specific device or plan to use Wi-Fi Calling?

Yes. To use Wi-Fi Calling, you will need the following:

  • A monthly postpaid voice and LTE data wireless plan. Prepaid customers can’t use Wi-Fi Calling.
  • An LTE SIM installed in your device.
  • A compatible Rogers device, including one of the following:
    • iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8 or 8 Plus with iOS 9 or later installed - remember to update your carrier settings when prompted to do so at the end of the OS installation."

I had Wi-Fi calling before with Rogers on a different plan so I know my device is compatible, is something wrong here or is it actually not available on my plan?

 

Re: Wifi Calling


@nicholas1520 wrote:

Hi Everyone,

 

I just got my wireless service activated, I'm on a Share Everything Plan (4 GB) with Unlimited Canada Calling. I tried activating Wi-Fi calling on my iPhone and it says to contact Rogers to enable it on the account. I spoke to a representative over the live chat and they advised it's not available on my specific plan. I've read the FAQ and the Rogers' website it states the following:

 

"Do I need a specific device or plan to use Wi-Fi Calling?

Yes. To use Wi-Fi Calling, you will need the following:

  • A monthly postpaid voice and LTE data wireless plan. Prepaid customers can’t use Wi-Fi Calling.
  • An LTE SIM installed in your device.
  • A compatible Rogers device, including one of the following:
    • iPhone 5c, 5s, 6 or 6 Plus, 6s, 6s Plus, SE, 7, 7 Plus, 8 or 8 Plus with iOS 9 or later installed - remember to update your carrier settings when prompted to do so at the end of the OS installation."

I had Wi-Fi calling before with Rogers on a different plan so I know my device is compatible, is something wrong here or is it actually not available on my plan?

 


@nicholas1520

That is weird, it should work with a Share Everything Plan. Send a PM to @CommunityHelps asking them to look into your account.

 

Re: Wifi Calling

BS
I'm a Senior Advisor

@nicholas1520

 

I would suggest the same thing that gp-se just suggested and contact communityhelps to review your account.

 

We have two plans operating in our home, same phones and one plan doesn't work because of the restrictions stated above, and the other does.

 

Hope it gets cleared up.

Bruce

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