I'm unable to enable wifi calling feature on my iPhone 6 Plus purchased through Apple. It tells me to contact my carrier to enable the feature on my account. Even though I meet all the requirements, Rogers technical support tells me the wifi calling feature will only work with iPhones purchased through Rogers. Is this correct? All people with iPhones should have access to the same features regardless of where we buy the phones!
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its been over 4 days now, since early am on march 1 wifi calling has shut itself off & wont reenable. upon attemps to reenable it instantly pops up "to allow wifi calling on this account contact rogers". ive already called rogers, ive already afterwards been through live chat. a ticket is made already & im waiting for a text msg response from "senior technical support". other users are also having the same problem since the same time.
ive already done absolutely everything, hense being escalated, reset network settings, reset all settings, switch between 2g/3g/lte, tried multiple wifi networks, had my account/sim reprovisioned, soft restart phone, hard restart phone, remove sim/reinsert, use mobile data only, restore ios as new etc. this is on rogers' end & apparently no one knows. some users got kicked off wifi calling automatically, some still have it working. but if they turn it off then try to reenable it they too will probably be stuck with contact rogers error. its instant pop up & doesnt even get to the 911 address screen.
i had it working fine for months prior, nothing was done to the phone or my account & its already been confirmed i have no wifi calling blockers like one number etc.
Last thing you could do is buy a new sim card and called them back and try again with the new sim it might work... Had the exact same problem about 3 weeks to a month ago, changed my sim and it started working again. It might of been the sim it might not either, but at this point you have nothing to lose...
I'd like to voice my frustration and dissatisfcation with Rogers right now. I've been a long-term customer and never had an issue unitl now. I'm unable to enable the wifi calling feature on my new iPhone 7 Plus purchased through Apple. It tells me to contact my carrier to enable the feature on my account. Even though I meet all the requirements, Rogers technical support agents tells me the wifi calling feature will only work with iPhones purchased through Rogers. I find this extremely annoying I think anyone who is Rogers customer with iPhones should have access to the same features regardless of where we buy the phones! I've also been told by a rep at Apple that Rogers limits LTE speeds on non-contract phones. I really hope this isn't true and would like some answers from Rogers.
Just to clarify:
-All iPhones have their software/firmware come directly from apple servers. Rogers has no control over this.
-Carrier Settings also come from Apple Servers, however Apple and Rogers communicate on what settings are enabled/frequiences, etc. But it's still pushed by Apple Servers to all iPhones (locked or unlocked)
So if you have two iPhones, one bought from a Apple Store unlocked, and one purchased from a Roger store locked/on contract, both have identical software/firmware and identical carrier setting files. Rogers blocks WiFi calling and VoLTE using the IMEI of the phone on the Rogers Side of the network.
The best way to get WiFi calling and VoLTE is to call Rogers and ask them to update your IMEI number on their account settings page, make sure they have the latest IMEI info for your current phone. Also on your WiFi Router make sure all VPN traffic is enabled, VoLTE/WiFi calling uses VPN to communicate to Rogers.
Sorry I missed typed my previous post.
It should have said: "I called Tech Support, they added the IMEI number, but still no luck. My Wifi Calling turns on, but does NOT show "Rogers Wi-Fi"
In terms of your question, @Klotar, My status bar shows: "ROGERS V" (where "V" is the Wi-Fi indicator icon)
Also, I've noticed through all these troubleshooting steps that even my VoLTE does not work eiter, "I have LTE- Voice/Data" enabled, and have LTE signal avalalble. A tech support rep mentioned that normally when wi-fi calling doesn't work, so doesn't VoLTE.
I have my LTE set to data only. I think I read somewhere (sorry, no solid source) that if you are using Wi-Fi Calling, that VoLTE should be set to data only -- something to do with the handoffs (I know that's contrary to what support told you -- and I don't know if I'm mistaken). I took that to mean we couldn't be set for both Wi-Fi Calling and VoLTE (voice & data).
Aside from that, the only other obstacles I can think of are IMEI (which you've gotten taken care of) and Rogers One Number.
Anyways, try toggling the LTE voice/data to just data, JUST to see if Wi-Fi Calling starts to work -- at least we will have narrowed it down if you haven't already tried. Good luck!