I'm unable to enable wifi calling feature on my iPhone 6 Plus purchased through Apple. It tells me to contact my carrier to enable the feature on my account. Even though I meet all the requirements, Rogers technical support tells me the wifi calling feature will only work with iPhones purchased through Rogers. Is this correct? All people with iPhones should have access to the same features regardless of where we buy the phones!
Solved! Solved! Go to Solution.
So annoyed... after working to get wifi calling working and figured out with rogers I just upgraded to 9.2 ios only to find same problems as I initially had. The wifi calling can't be enabled until I contact carrier. I contacted technical support and he couldn't figure it out and has escalated the issue. I have an Iphone 6s and it seems that I spend more time trying to get wifi calling to work properly than I do using it. Seems that this is feature they shouldn't be advertising yet. So now I can't enable wifi calling... again and the carrier which I'm directed to contact doesn't have a solution. Man I am so tired of this.
Same issue here, my wifi calling is no longer working under 9.2 with the latest carrier file updates. iPhone 6S purchased from Apple. Another 6S+ also purchased through Apple works completely fine. Rogers escalated the issue to Level 2 Tech Support a few days ago but still no resolution!?!
To be fair to Rogers, it is still possible that it's an iOS bug that is causing your issue, which is really out of their control. Have you tried a different Wi-Fi network? You might also try going to Settings > General > Reset and tap "Reset Network Settings" (but be warned, you will need to reconnect to any Wi-Fi networks you use after doing that).
After spending over 4 hours with various Rogers Tech Support including Level 2 and 3 Tech support. I can confirm that WiFi calling is working on a Non-Rogers iPhone 6S Plus (purchased directly from Apple last week). What resolved my problem was swapping the LTE SIM i got from the Apple store with a new SureTap Sim card i went to the Rogers store to get.
I encourage you all that have issues with activating a Non-Rogers iPhone to try this and i am sure your problem will be resolved. Please dont rely on Rogers BS telling you that it doesnt work on a Non-Rogers phone.