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WiFi Calling with IOS 8

ximofo
I've Been Here Awhile

With rogers being on record that they will support wifi calling in ios 8, and with the GM now available, when should we be expecting a carrier update to enable it?

 

***Edited Labels.***

 

134 REPLIES 134

Re: WiFi Calling with IOS 8

inferno129
I'm a Reliable Contributor

make sure one number is disabled on ur account, have one of the share everything plans, & a lte sim

keep trying it u might get to filling in ur 911 address then itll give an error or say the same thing, once u get the toggle to show its on, wait up to 20 mins (ya that long..) & it should randomly come in..

or u can enable airplane mode & enable wifi, that seems to force it to use wifi calling in seconds

Re: WiFi Calling with IOS 8

Hm. I'll try that. Failing that I guess i'll have to call/chat in tomorrow (business support only open from 8am-8pm 😞 )

I'm sure I had to have RON disabled for another reason already, and the only things on my account are "Loyalty Plan - Premium Tab" (my plan) and "iPhone Value Pack" (the addon that gives me my int'l texting and vvm)

It is a Share Everything plan.

Re: WiFi Calling with IOS 8

Kvalnir
I Plan to Stick Around

Had nothing but troubles yesturday getting it to work even after removing Rogers One Number, but the toggle suddenly worked this morning.  Might have taken some time for the RON to turn off completely.

Re: WiFi Calling with IOS 8

If I have to choose between Roger one number and this I'll take RON any day as it doesn't cost you minutes. 

Re: WiFi Calling with IOS 8

dauthiatull
I Plan to Stick Around

the point of using wifi is to save money. IE not using minutes

this makes wifi calling usless and the RON app is crap and breaks every other day.

 

I have already sent a complaint about net neuthralty to the crtc and I sugest others do as well.

Re: WiFi Calling with IOS 8

Pretty sure you need a Share Everything plan for wifi calling anyways, dont you? And those have unlimited mins usually. I personally think its helpful as I usually find people can't hear me as well over H+ when i'm in my basement, have to be on the second story. So wi-fi calling should end up being a clearer signal. As well as being able to send standard SMS over wifi.

Re: WiFi Calling with IOS 8

RON is crap on mobile for sure. It drops every call I made after a couple mintutes even when standing next to the router.

 

On the other hand RON works great on my Mac. I use it every day for over an hour and it costs me zero minutes.

Re: WiFi Calling with IOS 8

RogersDarrell
Community Manager (Retired)
Community Manager (Retired)

Hey Community,

 

 

Note: We're aware that some customers are experiencing issues enabling Wi-Fi Calling and we're currently working through determining the cause and implementing a fix as soon as possible.

 

You may experience an error message like this:

 

iOS9 WiFi EN_6.PNG

 

 

 

RogersDarrell

Re: WiFi Calling with IOS 8

Shawnieboy
I Plan to Stick Around

I don't get an error, my toggle just never turns on after I enter the 911 information. 

Re: WiFi Calling with IOS 8

inferno129
I'm a Reliable Contributor

make sure port 500 udp is not blocked, thats used for initial provision when wifi calling is turned on. port 4500 udp is used for all data transmission through wifi calling after its on

Re: WiFi Calling with IOS 8

How long will it take for Wifi Calling to be working? I have been using Rogers One Number for a while and it is a major battery drain so I would really love to be able to stop using it.

Re: WiFi Calling with IOS 8

Shawnieboy
I Plan to Stick Around
Why does wifi calling use minutes when RON doesn't. This makes no sense.

Re: WiFi Calling with IOS 8

Thanks all. Up and running on wi-fi calling now. Just had to give it 24 hrs... Went in at 4pmish today, switched toggle on, entered 911 info, 5 mins later I am in business. I left, went to my school (which has bad wifi) for an hour, did not get wi-fi calling there, but as soon as I was home and on my (very good) wifi connection it instantly flopped over to wifi calling.Screenshot_1.png

Re: WiFi Calling with IOS 8

Good day @Shawnieboy!

 

Thank you for your post!  Smiley Wink

 

Our objective is to improve customer experience and provide calling and messaging services in areas with poor or no cellular coverage using your wireless phone number. Unlike other apps such as Viber, WhatsApp or FaceTime, Wi-Fi calling allows you to use your own business phone number to call and message anyone.

 

When you use Wi-Fi calling, you are still leveraging Rogers Network to complete your calls and messages using your wireless phone number, and you are therefore licensing costs incurred by Rogers to let you use your phone number over Wi-Fi. As a result, billing of voice over Wi-Fi is treated the same way as being made over the traditional network. 

 

You indicated yesterday not being able to turn Wi-Fi calling on after entering the 9-11 information. If you are having issues using Wi-Fi calling, you should ensure the firewalls in place allow UDP Port 500/4500 and ESP Protocols, as @inferno129 stated above.

 

If you are still experiencing difficulties, please let us know!

It would be my pleasure to reach out to you directly via Private Message.

 

RogersMaude

Re: WiFi Calling with IOS 8

codemonk
I Plan to Stick Around

Hi RogersMaude,

 

Sorry but your argument is deeply flawed.

 

Lets see an example:  Rogers currently offers the Share Everything plan with 500 Mb data that  includes free Wifi calling for $55.  On the other hand my $80/month grandfathered plan with 6Gb data does not include free wifi calling. I pay way more yet I do not get the free Wifi calling.

 

Lets approach this differently, Your argument is that Wifi calling is not free since there is a cost associated with the call as the call is using the Rogers backbone network. Currently Rogers cheapest internet package is 25Gb/$25 monthly plus modem rental. Your FAQ states that one hour of Wifi calling requires about 75 Mb data.  It is a very  simple math to calculate what would wifi call cost if we would use Rogers ISP pricing for the backhaul network cost:

 

ROGERS ISP price: 0.0012 dollars / minute  -- ROGERS WIRELESS price  0.35 dollars / minute

ROGERS WIRELESS 286 times more expensive

 

it gets even worst when a more realistic  internet package is used: 200Gb/$50 monthly:

 

ROGERS ISP priec: 0.0003 dollars / minute  -- ROGERS WIRELESS price  0.35 dollars / minute

ROGERS WIRELESS 1146 times more expensive

 

BTW I'm not eve sure what the CRTC would do if someone would file a complain that Rogers is double charging them for the same service as the customer would pay $.35 cent a minute for the wifi call  and then charged again for the network traffic.

 

Now, if you objective is truly to "improve customer experience and provide calling and messaging services in areas with poor or no cellular coverage" then why dont't you try to deliver on that objective for all of your cellurar subscribers not just the ones that are on certain recent plans ?

 

Please understand that I'm not neccessarily advocate making wifi calls completly free.  Rogers is profit oriented business and at the end  nothing is free. What I'm trying to suggest here is that he pricing should be consistent. "A megabyte is a megabyte" and Rogers cannot just charge thousand time more for something that is sold by Rogers for far less or provided free.    

Re: WiFi Calling with IOS 8

Good evening @codemonk,

 

I understand your point of view and I appreciate your feedback.

I think that I may not have expressed myself properly and I am very sorry about that. Smiley Embarassed

 

How is Wi-Fi Calling billed when I am in Canada?

  • Incoming: Wi-Fi calls, Wi-Fi SMS/MMS messages received while in Canada will be deducted from your wireless plan airtime and messaging allocation.
  • Outgoing: Wi-Fi calls, Wi-Fi SMS/MMS messages sent over Wi-Fi while in Canada to Canadian numbers will be deducted from your wireless plan airtime and messaging allocation, no long distance charges apply.
  • If you exceed your monthly allocation, overage rates and/or current pay-per-use wireless rates will apply.

Therefore, there is no additional charge to use Wi-Fi calling. If you would be using your cellphone line to make a call from your phone number, the same condition would apply.

Charges are only applicable if you go over what is included in your plan.  

Most plans we currently offer include unlimited airtime/messages.

If you feel like the plans we currently offer are better or less expensive than the one you currently have, feel free to contact us in order to have it changed. It will not renew your term/commitment.

 

To use Wi-Fi Calling, you will need:

  • An iPhone 5c, 5s, 6, 6 plus and the new iPhone 6s and 6s Plus device with iOS 9 installed
  • A monthly voice or voice and data wireless plan
  • The Wi-Fi Calling feature enabled on the device

  • A Rogers LTE SIM card

All Rogers postpaid customers with eligible devices can use Wi-Fi calling!

 

I hope this clears things up Smiley Wink

 

RogersMaude

Re: WiFi Calling with IOS 8

Shawnieboy
I Plan to Stick Around
Are you not leveraging the Rogers network when using Rogers one number? I still don't understand your argument if Rogers one number is free.

Re: WiFi Calling with IOS 8

Shawnieboy
I Plan to Stick Around
I was hoping wifi calling could be a replacement for Rogers one number since it integrates with iPhone compared to the one number app which isn't great. Unfortunately this is a let down.

Re: WiFi Calling with IOS 8

Wow what a PR baloney response RogersMaude.

 

Can you please explain to us how Rogers One Number works in your logic?  I use my Wifi, my internet and it costs me no minutes.

 

For some reason Wifi calling using my wifi and my internet seems to be a burdon on the Rogers network which requires billing by the minute.

Re: WiFi Calling with IOS 8

I am truly sorry you are feeling this way @Shawnieboy Smiley Embarassed

 

I've taken notes of your feedback and it will be forwarded to the attention of appropriate department.

 

We could certainly try and find you a plan that would suit your needs and budget but that would also be unlimited for talktime and messaging usage. Would you like us to get in touch with you directly via Private Message?

 

Let us know!

 

RogersMaude

Re: WiFi Calling with IOS 8

Good evening  @tingtong,

 

Thank you for your post!

 

I am sorry that the information I am providing you does not answer your questions.

I just want to clarify some information with you.

There seems to be confusion pertaining to the way Wi-Fi calling is billed.

You are not charged a certain rate per minute for using that function. 

 

It simply goes according to your regular monthly plan.

 

Hope this helps!

 

RogersMaude

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