09-26-2015
07:46 PM
- last edited on
09-26-2015
07:50 PM
by
RogersMaude
On Wednesday Rogers came in to set up a new wi-fi modem to my desk computer and now my rogers home phone is making a pulsating noise on it. Can hear it through the dial tone and when speaking to someone. People on the other end cannot hear it. Very loud and bothersome. Never had a problem with the phone prior.
ladybird
**Edited Labels**
Solved! Solved! Go to Solution.
09-27-2015 02:47 PM
09-26-2015 09:01 PM
Good evening @ladybird,
Thank you for your post and Welcome to the Forums!
I am sorry that you have been experiencing issues with your home phone line since the new modem has been in place.
Have you spoken to our technical support team about it?
Community, feel free to chime in ! - Anyone experienced this issue before?
Let us know if you need further assistance!
RogersMaude
09-27-2015 01:27 AM
09-27-2015 02:47 PM
09-28-2015 09:13 PM
Resolved. Changed channels several times and even checked the modem.
Rogers helpdesk told me to go into the phone and set up my voicemail but since I was an exiting customer I already had voicemail. Anyway thought what the heck I went into voicemail and after I hung up there was no pulsating tone, it was gone.