While the grass MAY seem greener on the other side, it may be spray painted? 🙂
Some of the navigation stuff on the site is a little funny.. could be cleaned up to just make it EASIER.... like the download PDF of your bill most people think is a download for the terms and condtions they are so close together.
But the only MAJOR trouble i have with the site.. is like you said jbird.. the servers almost seem overloaded at times.. like too many customers at once, etc.
When i check at times early in the morning, etc usualy, its pretty quick... likely as very few on it.
I would have to agree with you. Almost 90% of the time I check my bill i am unable to access certain information. Information such as the amount of data i used that month. The page reloads stating,"rogers is unable to access your account at this time". At least i dont have Rogers internet, just think if their service ran as bad as their site.
Agreed, the website itself, is NOT overly mobile friendly, even on the fastest smartphone... just the layout, the way the menus work,, etc.
BUT.. the website, at least at this exact time of posting, works fine.
On a PC, 10mb fibre connection with bell, took me less that 20 seconds, from typing in the address on the browser, to menu, to wireless, to pick a phone catagory, to pick a phone and into that phones details. (and this is even using IE).
Part of the freezing issue, etc could be how the mobile browser is possibly having issues loading it. Which is something they should fix then, as many are using mobile devices even as their primary internet device now.
(I have seen images of a new layout/design.. maybe it will be more friendly)