I've been with Rogers for probably 12 years now. Everything in my home is with Rogers. Phone, TV, Cells, etc. I've even converted friends and family from Bell over to Rogers.
Lately I've been wanting to upgrade my Note 2 to the Note 3. I want to keep my grandfathered plan of which I was able to switch from my S2 to the Note 2 last year.
I understand I'll pay off my Flextab balance ($255 at the moment) and am willing to pay the $200 for the Note 3 subsidized and extend my current contract. But no matter who I try (retensions, AML, several mall locations, Future Shop, etc.) nobody will allow me to pay off my Flextab and upgrade and keep my grandfathered plan. One location (AML Rogers) even told me I'd have to pay ABOVE MSL for the phone outright and showed me in the system the price). Absolutely incredible.
Also wanted to note that when I logon to my rogers online account, it gives me the option to upgrade my Note 2 to the Note 3. Then says to call the 1-800 number to purchase. And guess what? It's a big fat no after waiting 10 mins to talk to a human. So what gives? I get it you want more customers. But marketing 101, you'll get more new customers when existing customers are happy.
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