Why do the games look like there brodcast in SD not HD ?

[musky]

i am watching my game through my xbox1 my download is 25 mb and upload is 12mb last night i was watching the nashvile and islander game it looked like hd for about 5 sec every 5 min the it looked like it switched to sd it was hard to follow the puck because sd is horrible is there a reason for this.

Spoiler

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[RogersAsif]

Welcome to the Community @musky

I haven't tried Rogers GameCentre Live on Xbox One yet, but I used it on my PS4 and other devices and the quality was great too me. Have you compared with other platforms such as PC to rule out a connection issue? The greater your bandwidth the better the quality.

Anyone is else in the Community using Rogers GameCentre Live on Xbox One? Feel free to chime in

RogersAsif

[musky]

itswerid because i can see the quality of the picture drop to sd when watching it in hd.

[RogersAsif]

Hello @musky

That's usually an indication that the connection rate is dropping. For example, if im watching a game then go to spot with less coverage(wifi or data) the stream will start to degraded.

I just thew on a game on my laptop for first second it appeared choppy as the program was establishing a stronger connection, but now its great quality. Similar to what I mentioned above.

Is this happening with all your devices?  We would be glad to help troubleshoot the issues.

RogersAsif

[musky]

so far iv only run it on my xbox1 ,because i want to watch the game on my tv.

[RogersAsif]

@musky

Any updates? Are you still having this issue, tested on any other devices yet?

RogersAsif

[musky]

all i have is a 3gb laptop can i test it on that,also if i turn my tv or xbox down to 720p instead of 1080 would that help the streem.

[RogersAsif]

Ok please test on your laptop and let me know if you notice any difference. Can you also run a speed test and let me know what you are getting? Also, your Internet package speeds would be helpful as well.

I don't believe changing the TV settings or Xbox settings would be any help, but it's worth a shot.

RogersAsif