Why do I need a new SIM card to reopen my account?

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I've Been Around
Posts: 1

Why do I need a new SIM card to reopen my account?

Hello,

 

I cancelled my monthly plan last week as I expect my usage to go down significantly from this point on.

 

I called in today to get my phone transfered to Pre-Paid plans (1 week after my account cancellation) and I am told that I need a new SIM card to activate.

 

My question is: Why?

 

Is my card broken? 
Is my card expired?

 

I ask the agent and telling me that it's "Rogers' policy" isn't good enough; unless someone can give me a good reason (aside from the obvious money grab that this policy is) I'm not going to remain a Rogers' customer.

 

 

***edited labels***

 

Solved! Go to Solution.
Resident Expert
Resident Expert
Posts: 13,850

Re: Why do I need a new SIM card to reopen my account?

Pretty much all the companies are this way. I know bell does the exact same, as we go through it all the time even with business accounts.

I think once an account is canceled removed from a card, those cards are deemed dead. Been this way as long as I can remember (and I have used cells since the analog only days).

Could call in and try to escalate it to see if you can get a free one.

 

____________________________________

Updated Solution

 

The sim card is attached to your post paid account which is now cancelled. Since you are moving to a prepaid account, the same sim card would not be eligible as it was already linked to a different account. You will need to purchase a sim card that will be eligible with your  new prepaid account. 



I Plan to Stick Around
Posts: 35

Re: Why do I need a new SIM card to reopen my account?

Gdkitty is right. SIM cards are a one time use thing. Once they are listed as inactive in the Rogers system, they're no good to anyone. I would assume it is a counter measure to prevent fraud. 

I'm a Trusted Advisor
Posts: 31,991

Re: Why do I need a new SIM card to reopen my account?

Hello Cridle.

In some cases it does work tho. I was able to reactivate my old sim card from last year & my nano sim card from last year as well. Worked just fine. Seems to me only in some cases this works tho.

Most of the times it wont work.