Why are existing customer paying for paper billing?
This is not part of the original agreement.
There was no notice of change or agreement.
No where in the terms of service (nor any contract, as far as i am aware) does it have anything about how the billing is done.. therefore it can change at any time.
The only thing contained in the ToS is as follows:
Unless otherwise specified in a Service Agreement, we may change, at any time, any charges, features, content, functionality, structure or any other aspects of the Month-to-Month Services or the Term Services, as well as any term or provision of a Service Agreement, upon notice to you by bill message, text message, letter or e-mail.
There was notice of the change comming, sent out months before it did happen. So at least legaly, they ARE able to do so.
I am not DEFENDING them in any way.. i prefer paper billing.. and have switched to online to save the money, and print off the PDF version afterwards.
Unfortunately though, there is not much we can do about it.
Wrong. They had the paper fee years ago.. So its not not that. The NHL contact has NOTHING to do with this. They started this if i am not mistaken in 2010 or earlier..
The feds won't do much Sadly as many and even me have complained to them and nothing with the NEW CRTC rule took it out. It seems that the CRTC won't listen to this.
Hmm i and others i know have been getting it since mid or so of 2010. Doesn't make sense some get it then and some get it this year.. Then again some stuff at Rogers never make sense lol.