Whirring sound on my 8642HD PVR

[Gigi52]

My purchased Cisco Explorer 8642HD PVR keeps 'whirring'  It works great but that sound drives me crazy.  I have two newer Nextboxes but this one I purchased and want to keep it for the guest bedroom   Any suggestions on a restore ?  Or is it a hard drive that may need replacing ?  Or should I just chuck the four year old box ?

***Edited Labels*** 

[RogersHassam · Accepted solution]

Hi @Gigi52,

That's normally the sound of the hard drive but if it's that bad and loud, I can only suggest replacing the box. This is not really a software related issue which you can resolve by doing a factory reset. The factory reset can be done through the troubleshooting menu. Is the box still under warranty? How old is it? 

Thanks, 

RogersHassam 

[RogersHassam · Accepted solution]

Hi @Gigi52,

That's normally the sound of the hard drive but if it's that bad and loud, I can only suggest replacing the box. This is not really a software related issue which you can resolve by doing a factory reset. The factory reset can be done through the troubleshooting menu. Is the box still under warranty? How old is it? 

Thanks, 

RogersHassam 

[Gigi52]

Thanks RogersHassam.  The box is about 4 years old.  No warranty.  I purchased it at Future Shop.  I have two Nextboxes which work great.  Just thought that I might be able to do something about the noise.   It works fine, but definitely has older software than the Nextbox 2     The noise is annoying so probably not a good idea to put it in a guest room 🙂      Great community and great support.

[RogersHassam]

@Gigi52,

Thanks :). If anyone else in the Community has suggestions, please feel free to chime in! 

@robindp, @Gdkitty, @57, @OLDYELLR

RogersHassam 

[57]

You could put one of the quiet ones in the bedroom?

You could replace the iHDD yourself if you're handy, or get someone to do so for you for less than the cost of a new PVR.

After 4 years it's likely the iHDD that's the cause of the problem.  If you've tried a reboot, then it is what it is.  If it's clicking then the iHDD may be on its last legs.