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Which Modem does Rogers rent for Express Service?

ottawacan
I Plan to Stick Around

I've had Express service since 2008, and was renting a modem.  That modem recently failed and I went to a Rogers store to get a replacement. 

 

The replacement I got is a "Scientific Atlanta DPC2100".

(I didn't bother noting the make and model of the old modem that failed. It was a vertical standing unit, much bigger than DPC2100, with a "Pause" button.)

 

I have noticed that, with the replacement modem, I am getting slower results at Speedtest.net.

I used to get download speeds up to 25 Mb/s, using Fibrenoire server in Montreal.

Now, the speed Never exceeds 19 Mb/s. The average speed is much lower - sometimes as low as 5 Mb/s.

 

This annoys me... even if Express Service promises a max of 18 Mb/s.

 

I would like to know whether I am paying for the latest and current modem that Rogers rents out for Express subscribers.

Do they currently rent out DPC2100? (I've sent this question to Rogers twice, with no answer as yet.)

What modem do you have (for Express service)?

 

 

***edited labels***

 

 

46 REPLIES 46

Re: Which Modem does Rogers rent for Express Service?

acmt64
I've Been Around

HI GDKitty,

 

Which one is the best choice for the setup? and what is the advantage for the choice? Thanks.

Re: Which Modem does Rogers rent for Express Service?

Gdkitty
Resident Expert
Resident Expert
For most people, bridged mode is the best choice. All features are handled by the router, from dhcp to port forwarding, etc.

For a few like myself, where network layout is not quite normal, for some wired connections I get better performance (less hubs, etc) doing it as an access point.

Re: Which Modem does Rogers rent for Express Service?

The Grandfather clause really irks me. When I signed up with rogers it was for the then Extreme package (yes a long time ago) and I purchased my Motorola 5100 Modem. I had no caps and I had a lot of services that are now no longer available (remember full membershipflicker ,newsnet service free ptotection) Now I have a very regressive 60GB cap because of the docis 2 modem even though I hit sustsined downloads with push technology of 2MB sec.

Point being if they really want to grandfather me give me what I signed up for 12 years ago.

 Not Happy and rogers really doesn't care.

 My services will be cancelled as soon as I find a reliable alternative. The only time I called to complain was last August when My son had inadvertantly left his reloaded tablet to sync with his online storage (he was visiting) I asked do you really want to lose a 20 year customer over 5GB of data. The response. Your modem can't handle that amount of data.

. . I  do this for a living managing a large network. Its not that my modem can't handle the data it is pure and simple that they want even more money from me to upgrade to a docis 3 modem and the junk they supply is not worth buying OR renting

Gerry

Re: Which Modem does Rogers rent for Express Service?

Kiwi7
I Plan to Stick Around

@gmaapollard wrote:

The response. Your modem can't handle that amount of data.

. . I  do this for a living managing a large network. Its not that my modem can't handle the data it is pure and simple that they want even more money from me to upgrade to a docis 3 modem and the junk they supply is not worth buying OR renting

Gerry


You are 100% correct. The D2 modem has no problem handling well in excess of the 60 GB usage allowance and Rogers has no reservations about charging you an arm and a leg for exceeding that 60GB. Not only that but the SB5100 is also perfectly capable of handling the 25 down and 2 up speeds that you would get if you upgraded your modem. It may not be able to handle the speeds for the higher tiers, but for express Internet, it is perfectly capable. You are also 100% correct that the junk they try to pawn off on customers is exactly that - JUNK!

Re: Which Modem does Rogers rent for Express Service?

pdqweb
I Plan to Stick Around
I just replaced my old rental modem with a purchased Hitron CGN3 from Future shop on sale. Immediately turned off it's Wifi capability (Bridge mode) as every forum said the Wifi range and stability was garbage. Apparently Rogers does not sell just a DOCSIS3 modem so you have to buy the new gateway and put it into Bridge Mode (disable Wifi bands 2.4GHz, then disable Wifi 5GHz, disable gateway functionality, uPnP) Here's some help. How to Use Your Own Router with Rogers DOCSIS 3.0 Upgrade: http://jkoblovsky.wordpress.com/2012/11/21/how-to-use-your-own-router-with-rogers-docsis-3-0-upgrade... FYI, Rogers won't let you activate a new one while you still have the old one. I wanted to keep it until I was sure the new one worked but no go.
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