Where is the link to chat online with Rogers staff persons?.

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MSwhip
I Plan to Stick Around
Posts: 10

Where is the link to chat online with Rogers staff persons?.

1. Tech Suppor about Internett and 2. Customer Service about Billing?

 

I cannot find anywhere in your pages a link for Chat Online with Rogers.

 

Where do i find it?

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,130

Re: Where is the link to chat online with Rogers staff persons?.


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Meowmix
I'm a Trusted Advisor
Posts: 32,130

Re: Where is the link to chat online with Rogers staff persons?.

Chirstia
I've Been Around
Posts: 1

Re: Where is the link to chat online with Rogers staff persons?.

hi would like to see if i can hook up a new service

 

Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: Where is the link to chat online with Rogers staff persons?.

Then you would want to go via that link for the webchat.. or call into the phone number.

1-888-ROGERS1

 

They can not do it via the website.



akadv
I've Been Around
Posts: 1

Re: Where is the link to chat online with Rogers staff persons?.

This link does not work, I've tried several times to find the chat link & I'm sure i'm not the first person that can't find it don't you think it's time you maybe actually address this issue & get it fixed???

57
Resident Expert
Resident Expert
Posts: 4,171

Re: Where is the link to chat online with Rogers staff persons?.

@akadv :  The link in post 2 works fine for me. Make sure you haven't disabled pop-ups and make sure you've got JavaScript enabled in your browser.  Try another browser - like Chrome.  I have found that quite a few websites don't function as well using say Firefox or IE.



Ziezolde
I've Been Here Awhile
Posts: 3

Re: Where is the link to chat online with Rogers staff persons?.

This link no longer goes to a functioning page.  

The Customer "Support" page doesn't have links to Chat

Obviously, you'd like us to all get lost after you have our credit card number.

57
Resident Expert
Resident Expert
Posts: 4,171

Re: Where is the link to chat online with Rogers staff persons?.

@Ziezolde :  The link in post 2 works perfectly for me.  Make sure you've enabled the functions I outlined in my previous post.

 

If you can't get it to work, try the following, which has chat links once you click on a tab, again with a properly functioning browser:

 

https://www.rogers.com/consumer/support/contactus

 

I tested Chrome, Firefox and Safari (with Javascript enabled)



Ziezolde
I've Been Here Awhile
Posts: 3

Re: Where is the link to chat online with Rogers staff persons?.

Thanks. It was Ghostery that was to blame for suppressing the chat box.