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Where is the link to chat online with Rogers staff persons?.

MSwhip
I Plan to Stick Around

1. Tech Suppor about Internett and 2. Customer Service about Billing?

 

I cannot find anywhere in your pages a link for Chat Online with Rogers.

 

Where do i find it?

 

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Re: Where is the link to chat online with Rogers staff persons?.

Meowmix
I'm a Trusted Advisor
8 REPLIES 8

Re: Where is the link to chat online with Rogers staff persons?.

Meowmix
I'm a Trusted Advisor

Re: Where is the link to chat online with Rogers staff persons?.

Chirstia
I've Been Around

hi would like to see if i can hook up a new service

 

Re: Where is the link to chat online with Rogers staff persons?.

Then you would want to go via that link for the webchat.. or call into the phone number.

1-888-ROGERS1

 

They can not do it via the website.



Re: Where is the link to chat online with Rogers staff persons?.

akadv
I've Been Around

This link does not work, I've tried several times to find the chat link & I'm sure i'm not the first person that can't find it don't you think it's time you maybe actually address this issue & get it fixed???

Re: Where is the link to chat online with Rogers staff persons?.

57
Resident Expert
Resident Expert

@akadv :  The link in post 2 works fine for me. Make sure you haven't disabled pop-ups and make sure you've got JavaScript enabled in your browser.  Try another browser - like Chrome.  I have found that quite a few websites don't function as well using say Firefox or IE.



Re: Where is the link to chat online with Rogers staff persons?.

Ziezolde
I've Been Here Awhile

This link no longer goes to a functioning page.  

The Customer "Support" page doesn't have links to Chat

Obviously, you'd like us to all get lost after you have our credit card number.

Re: Where is the link to chat online with Rogers staff persons?.

57
Resident Expert
Resident Expert

@Ziezolde :  The link in post 2 works perfectly for me.  Make sure you've enabled the functions I outlined in my previous post.

 

If you can't get it to work, try the following, which has chat links once you click on a tab, again with a properly functioning browser:

 

https://www.rogers.com/consumer/support/contactus

 

I tested Chrome, Firefox and Safari (with Javascript enabled)



Re: Where is the link to chat online with Rogers staff persons?.

Ziezolde
I've Been Here Awhile
Thanks. It was Ghostery that was to blame for suppressing the chat box.