Where is my data going? And why is it so spartatic

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I Plan to Stick Around
Posts: 21

Re: Where is my data going? And why is it so spartatic

So heres the new information I know.

 

I swapped out my modem/Router CEN3ROG (Hibtron) a few weeks ago and was watching the usage daily 1 to 5 gigs normal usage. The Oct 27 476 Gigs  thats 19 Gig per hour. 

 

No new Ip address connections no unknown devices or mac addresses.  I have no idea what to think?

 

Perhaps this Mac address of this modem was already known.

 

Tech support wants me to unplug my modem for 24 hours. then they can look at tracking the data. I will start with that and go from there. 

 

kd

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Resident Expert
Resident Expert
Posts: 6,872

Re: Where is my data going? And why is it so spartatic

Were you able to see the message that I sent?  Check the envelope symbol at the upper right corner of the page.



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I Plan to Stick Around
Posts: 21

Re: Where is my data going? And why is it so spartatic

I did see your message and replied but through my email address. I assume that was wrong.
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Resident Expert
Resident Expert
Posts: 6,872

Re: Where is my data going? And why is it so spartatic

If you could resend it through the message system here that would be great.  To send a message to anyone here on the forum, click on their name, which takes you to a second page and send the member a message from the "send this user a private message"  link which is on the right hand side.



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Resident Expert
Resident Expert
Posts: 14,233

Re: Where is my data going? And why is it so spartatic


@kd_special wrote:

So heres the new information I know.

 

I swapped out my modem/Router CEN3ROG (Hibtron) a few weeks ago and was watching the usage daily 1 to 5 gigs normal usage. The Oct 27 476 Gigs  thats 19 Gig per hour. 

 

No new Ip address connections no unknown devices or mac addresses.  I have no idea what to think?

 

Perhaps this Mac address of this modem was already known.

 

Tech support wants me to unplug my modem for 24 hours. then they can look at tracking the data. I will start with that and go from there. 

 

kd


While this is an inconvienence.. its a way to help check.

If the unit is unplugged for the full 24 hours.. there should be ZERO usage.
If there is any usage comming in... that is showing that likely someone else out there is cloning the mac and using it elsewere.



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I Plan to Stick Around
Posts: 21

Re: Where is my data going? And why is it so spartatic

Well I have done the 24 hour test and to not my surprise It didn't log any usage. The problem only happens on or two days a month I'd have better odds playing the local lottery. 

 

So i called back rogers told them I;ve done the test now can we escalate the ticket to engineering. "Yes absolulty sir" They will research this and then call you back. This call happened at 11 pm

 

10 am the next morrning I get a call. FROM A MACHINE saying my ticket has been resolved. No explaniation no nothing. A silly voice and thats all they said. Ok great I guess.

 

I call in later in the day to try and find out what they did or find. They tech informed me that the ticket had been closed alright and that The usauge is has been confirmed to be from my MAC address, on all the high usage days. I said "well we already knew that but the problem is that I didn't do that usage" He informed me there is nothing I he nor anyone can do. And even he agreed that the usage spikes looked odd. I asked what the TEchs actullt did in a spane of 8 hours and he said he didn't know. 

 

The most frustrating part of this whole ordeal is that every employee i have spoken with at rogers always calls up my account looks at the usauge and says this " hmmmmm yeah that is odd" such hig usuage over 24 hour span of time. Every single one. So they admit that it looks odd but will not investagate. and then Engineers investigate for what what could they have even done in that short span of time. Im at my end.

 

Im canceling with rogers (sigh) and moving on to tek savvy or Smart.ca  I have done my part to try and solve this Rogers won't do theres. They can't even check for me to try and track by hours as opposed to 24 hours. I begged them to ask the engineer to check that on those days. As Im sure its possible. They said no sir. If they could see that all that usage perhaps happens in less than 24 hours it could prove that my speed can not even go that fast to download that much data. But they wont even bother. So im not going to bother anymore.

 

after 18 years as a customer with this company its time to move to the little guy. Who probally sublets the line from them anyways so service will be the same just cheeper. 

 

thanks for all the help guys and gals

 

 

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Resident Expert
Resident Expert
Posts: 6,872

Re: Where is my data going? And why is it so spartatic

Can you do a quick copy and paste for me?  Navigate to the DOCSIS WAN page and copy the downstream and upstream tables into this thread.  If you copy just the tables, the pasting process should dump the values into the Rich Text edit page, or you could dump the text into notepad, and then copy it from there and paste it into this thread.  I'll sort it out when I look at it.  I'd like to see both downstream and upstream, but I'm really interested in seeing your upstream levels.



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I'm Here A Lot
Posts: 7

Re: Where is my data going? And why is it so spartatic

Hi guys,
It's happened again!
66GB downloaded in one day.
Last month was absolutely fine, but it has started again this month. Sick of it. Rogers still won't tell me the outcome of the last three investigations. Time to leave.
AP
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I Plan to Stick Around
Posts: 21

Re: Where is my data going? And why is it so spartatic

This is some data somone wanted to see. But check this out. I noticed this as I was seaching through my data look at the useage when this all started the month of Sept. Note Sept 15 2014, 701 Gigs in 24 Hours. hmmmm 60mbs Connection. 

 

So thats about 7.5 Megs a second MAX MAX Speed.  Thats 27 Gig an hour (27,000 x 24= 648000 ) Or 640 Gig So on Sept 15 I exceeded my speed limits. 

	                DLoad  UpLoad   Totoal
  September 19, 2014	4,489	185	4,674
  September 18, 2014	5,707	304	6,011
  September 17, 2014	15,166	215	15,381
  September 16, 2014	507,139	328	507,467
  September 15, 2014	701,500	158	701,658
  September 14, 2014	233,339	162	233,501
  September 13, 2014	26,241	9,688	35,929
  September 12, 2014	82,394	116	82,510
  September 11, 2014	4,031	231	4,262
  September 10, 2014	13,898	276	14,174
  September 09, 2014	17,171	108	17,279
  September 08, 2014	4,570	86	4,656
  September 07, 2014	157	31	188
  September 06, 2014	1,701	289	1,990
  September 05, 2014	3,845	161	4,006
  September 04, 2014	1,109	62	1,171
  September 03, 2014	2,265	101	2,366
  September 02, 2014	413	128	541
  September 01, 2014	1,343	497	1,840
  August 31, 2014	1,246	103	1,349
  August 30, 2014	2,177	121	2,298
  August 29, 2014	1,581	460	2,041
  August 28, 2014	4,956	204	5,160
  August 27, 2014	4,717	181	4,898
  August 26, 2014	3,297	141	3,438

 Here is some more info

 

Downstream Overview

	                MOD   Strength  Noise  ChID
1	657000000	 256QAM	-5.000	29.269	131
2	591000000	 256QAM	-5.500	29.759	121
3	597000000	 256QAM	-5.600	30.154	122
4	603000000	 256QAM	-6.000	29.063	123
5	609000000	 256QAM	-5.900	28.753	124
6	615000000	 256QAM	-6.000	29.103	125
7	621000000	 256QAM	-5.600	29.574	126
8	633000000	 256QAM	-5.700	28.678	127
9	639000000	 256QAM	-6.100	29.807	128
10	645000000	 256QAM	-5.100	29.397	129
11	651000000	 256QAM	-5.100	29.103	130
12	663000000	 256QAM	-4.600	29.574	132
13	669000000	 256QAM	-4.500	29.620	133
14	675000000	 256QAM	-4.400	30.532	134
15	681000000	 256QAM	-4.200	30.421	135
16	687000000	 256QAM	-4.000	30.206	136
17	693000000	 256QAM	-4.200	30.366	137
18	699000000	 256QAM	-4.300	30.589	138
19	705000000	 256QAM	-4.800	30.421	139
20	711000000	 256QAM	-4.100	31.616	140
Upstream Overview
Port ID	Frequency (MHz)	BandWidth	Modulation Type	Signal Strength (dBmV)	Channel ID
1	23700000	6400000	ATDMA	39.500	3
2	30596000	6400000	ATDMA	38.250	2
3	38596000	3200000	ATDMA	40.750	1

 

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Resident Expert
Resident Expert
Posts: 6,872

Re: Where is my data going? And why is it so spartatic

Ok, thats interesting.  Its not what I expected to see, but it is interesting.  Your signal to noise ratios are bad.  Translation:  there is a considerable amount of noise on your RG6 cable that feeds the modem.  Possible theory in this case:  if the bit counter is nothing but a crossover up and down of a specific voltage, something like high noise levels might trigger the counter.  It really depends on how the counter was designed.  It would be interesting to actually scope your RG6 cable to see what is actually on the line at the moment.  You need to get a tech out to your home to check the cable, but this is no ordinary check.  Because you have such wacky downstream numbers, tech support needs to flag this so that the field tech does a thorough inspection, and replace cabling if there is any doubt as to their condition.  Before you have that conversation however, do you run your incoming RG6 cable through any surge suppresser of any type that happens to be part of a power bar.  And, do you use a power bar of any type to plug your equipment into.  If so, you need to completely shut down the power bar and use extension cords if necessary to power your equipment.  I've seen a couple of cases recently where the power bar generated a considerable amount of noise, to the point of killing the incoming power and signal to noise ratios.  If the fault is due to a power bar, you would end up paying for the tech visit.

 

Your downstream power levels are down, but even with that, its not a big deal.  but the combination of low power and lower than normal signal to noise ratios means that something is wrong with the incoming cable.  The upstream aren't terribly bad.  The target levels on the downstream are normally 0 dBmV for power and 37 to 40 dB for signal to noise, and on the upstream, the power level is normally 37 to 40 dBmV.

 

Your Download and Upload numbers do not make any sense at all and the ratio of download to upload is just crazy in some cases and then completely normal.  My first guess is some issue with the cable, but we'll see.