09-27-2014
01:32 AM
- last edited on
03-25-2015
10:47 AM
by
RogersJermaine
I have been using Rogers for over 15 years now. I have never had any issues. I use around 80 to 120 Gigs a month of Internet Data usage with a fmaily house hold. I have netflix (Lowest bandwidth setting), One Mac Mini, A PS3, and a Vonage phone and a few iPads. thecomputer is maybe used an hour a day if lucky and is mostly in sleep mode.
We rarely go over our usage I think once in the last 2 years around xmas. Now all of a sudden in the past 2 months I have used well over 1000 Gigs of my home intenet data plan. I didn't really look at it last month when i got the notices as I assumed I was going to be slighty over because the kids were watching more netflix or somthing. Then the flags went up this billing period as in 5 days of my billing cycle im almost at 700 Gigs!
With in five days my usage looks like this.
Is this thing being hacked for inernet use? I really doubt my neighbours are smart enough or have the need to do so. And also I would or should see them come up in the DHCP lease table if they were. When i look at my IP dhcp leased addresses for the past 5 days I dont see any other devices but my own,
Im really frustrated and will not accecpt these bills. As there is no reason why this should be happening and if it is indeed happening tech support should be able to help me trouble shoot it with out saying "You have a virus sir" They cant give me any information and are not willing to help me out. They are willing to give me one month with no overage costs which is nice but doesn't resolve the issue at all.
It may be time to leave Rogers as they just don't believe me that Im not racking up this sparatic traffic. If I am racking up this outragous traffic, Prove it!!! and help me determine where it is comming from. Give me an Ip address or a time of the day when its happening Somthing I can use to do some digging here on my end. To Find this so called "Virus" Which i believe is non exsistant. how can they track the traffic for billing purposes but have no information about the traffic. Or prove to me that its happening.
They said there is no logs in this router that will tell me when the traffic is happening Or on what IP. And they can magically monitor my usage for billing purposes but can not tell me when or where the traffic is going. I just don't believe that.
Signed ---- long time rogers user extreamly frustrated.
***edited labels***
09-27-2014 07:47 AM
09-27-2014 03:42 PM
Hi kd_special,
I defintely think this is a Rogers problem.
Over the last two months this has happened too.
One day, my wife and I used 250GB. Including one day when we weren't in the house.
2 investigations were started because we had an overcharge of $1,400.
In 2 years we had never come close to using 120GB (our limit) in one month.
Our bill was reset.
Now this month...we have another 75GB usage in one day. I think Rogers know this is a problem, hence MyRogers being down for 10 day. Anyone else with the problem?
September 09, 2014 3,177
September 08, 2014 1,014
September 07, 2014 74,078
September 06, 2014 575
September 05, 2014 1,520
09-27-2014 08:50 PM
09-27-2014 11:05 PM
Thanks for the replys guy. Honestly I fugured nothing would come form this post. Mac Adress cloning is where I think this issue may come from. After reading up on how that works it seems very possible. I had no idea somone could do that.
My first plan of action is to swap my Modem. The second plan of action is to only use their modem as a modem only and use my own router. Just to hammer it in a bit more and make it more secure. I'd imagine since there thousands of these Modem/Routers out there hacking them is extreamly simple.
I am going to start there and it will hopefullly end there. And fight with Rogers over the bill. Hope fully the issue goes away and then Ill only ave two months of rediculious overages to fight about.
Ill try that first.
kd
10-01-2014
04:51 PM
- last edited on
10-01-2014
04:53 PM
by
RogersDarrell
We are getting robbed. Seems like a lot of people having the same issues. Their first suggestion is to go unlimited which they can rob you twice as much for something you don't use. I've been dealing with Rogers for 4 weeks and still no resolution. Their way is "always your fault", you have a malware. If I see another outrage charge on my data, I will be canceling for sure. Take a look.. 262 gb in one day and lots of 105, 75.. and we don't download and we do pretty much the samething daily.. that usually 2-4 gb.
September 29, 2014 2,357
September 28, 2014 74,483
September 27, 2014 105,48
September 26, 2014 2,604
September 25, 2014 2,133
September 24, 2014 1,729
September 23, 2014 3,086
September 22, 2014 1,898
September 21, 2014 2,869
September 20, 2014 4,246
September 19, 2014 1,695
September 18, 2014 502
September 17, 2014 1,273
September 16, 2014 4,031
September 15, 2014 15,314
September 14, 2014 2,512
September 13, 2014 262,552
September 12, 2014 5,252 1
September 11, 2014 4,509
September 10, 2014 2,586
September 09, 2014 59,899
10-01-2014 05:03 PM - edited 10-01-2014 05:08 PM
It is hard to believe that you used 333 GB in a day as that means that your modem was transferring data at 30Mbps every second of the day.
By my calculation 1 Mbps = 10.8GB/day.
1Mbps = 3600 Mbph = 450MBph = 1800 MBpd = 10.8 GB/d assuming 1GB =1000MB
FYI - it is possible that Rogers is having some trouble with their tracking. My Daily internet usage contains no data from Sep 19-25 - it skips from Sep 18 to Sep 26. For the most part this coincides with the outage at MyRogers.
10-01-2014 09:01 PM
kd_special and koochigoo.....I'm so glad someone else is in the same boat.
Last month...
Daily Total (MB)
September 02, 2014 1,240
September 01, 2014 2,319
August 31, 2014 6,111
August 30, 2014 613
August 29, 2014 3,096
August 28, 2014 2,316
August 27, 2014 1,626
August 26, 2014 305
August 25, 2014 15
August 24, 2014 1,153
August 22, 2014 6,224
August 21, 2014 39,338
August 20, 2014 35,894
August 19, 2014 3,926
August 18, 2014 1,448
August 17, 2014 55,137
August 16, 2014 29,228
August 15, 2014 4,243
August 14, 2014 1,557
August 13, 2014 1,399
August 12, 2014 1,689
August 11, 2014 232
August 10, 2014 1,721
August 09, 2014 5,529
August 08, 2014 691
August 07, 2014 2,881
August 06, 2014 1,070
August 05, 2014 235,355
August 04, 2014 337,123
August 03, 2014 82,050
and ths month.....
September 30, 2014 3,876
September 29, 2014 3,110
September 28, 2014 76,451
September 27, 2014 4,152
September 26, 2014 2,499
September 25, 2014 1,512
September 24, 2014 1,767
September 23, 2014 2,591
September 22, 2014 3,457
September 21, 2014 4,383
September 20, 2014 432
September 19, 2014 509
September 18, 2014 1,582
September 17, 2014 2,117
September 16, 2014 573
September 15, 2014 3,938
September 14, 2014 2,684
September 13, 2014 5,363
September 12, 2014 1,914
September 11, 2014 2,466
September 10, 2014 1,744
September 09, 2014 3,177
September 08, 2014 1,014
September 07, 2014 74,078
September 06, 2014 575
September 05, 2014 1,520
September 04, 2014 1,551
September 03, 2014 1,257
Can anyone beat 337GB in one day. Equivalent of watching 300 movies in one day. Even if I was downloading 300 movies I don't have the space on any computer to store them! Major problem at Rogers I think.
Rogers solution is go unlimited of course. Now onto 3rd investigation. Rogers won't reveal what the results of their first 2 investigations were and they waved the overage charge last month without me having to complaint I think that says something is up with their tracking. Let's see what they do this month. Cloned modem? I'm concerned that illegal actvity is happening and my wife and I are totally unaware. Can't trust my ISP.
10-01-2014 09:12 PM
Thing is.. if it was a tracking problem.. you would think there was MORE people with the same issues?
I know my tracking is pretty much bang on. I know most averages for the basic stuff i use, and monitor what biger downloads, watching is done.. and they usually all fall within a few 100 mb of my estimate.
This is not to say, that its something on YOUR side either.
UP to 20g extra? maybe.. some weird download, virus, etc. At some of those values.. a little big.
But for those values.. likey something more is going on.
THere have been ALOT of reported cases.. of MAC cloning of modems. This is quite a big possibility.
Groups/people, not sure exactly how, are obtaining the MAC addresses of exisiting modems out there.. and cloning them on their own modems. Attach them into any rogers connection... and they are downloading off of someone ELSES plan for all intesive purposes.
Pulling 300+g.. if it was someone STEALING.. running a WHOLE TON of torrents (which is quite likely if they are doing illegal stuff), maxing out the connection speed, is still within a doable range if done for over 24 hours.
One thing in the long run to help eliminate things... would be to SWAP your modem for another... same model or different.. at least then you are on a different MAC and eliminate the above from the situation.
10-01-2014 09:23 PM
The most helpful Rogers employee I have dealt with so far was through Twitter, believe it or not, who suggested after a long string of DMs to take the router back to a Rogers store and swap it out. So that's what I'm doing tomorrow for the start of the new billing cycle. This present modem had not been wiped. I.e. I could see the name the previous owner had assigned to the modem AND the password! Which was quite alarming. I had to call Rogers so they could reset the modem remotely.
Then of course the weird usage happens. It's frustraing constantly calling Rogers and explaining that the passwords have been changed, there are no viruses, I don't use P2P. Doubly frustrating when they say "Have you been watching Netflix?". I explained I would have to have 30 TVs running simultaneous Netflix movies for 24 hours to get those download overcharges.
I had something life 860GB usage for the month ($1400) overcharge. Equivalent to watching 3000 hours worth of movies.......even through a calendar month only has 740 hours.
10-01-2014 09:30 PM
Yeah.. while i understand, that yes.. there are LOTS of users, who start using netflix, and dont realise WHAT the usage is, that it takes up etc..
It seems to be a FALLBACK to blame on.
A small higher amount? sure... but even they should realize that the larger amount, is something else.
It seems to be a lack of training.. knoledge, etc.. of the phone reps 😞
HOPEFULLY the swapping modems will help you.
Good luck.
10-01-2014 10:39 PM
10-02-2014 09:01 AM
The problems in these cases.. is the 'one person ruins it for everyone' scenarios.
It comes down to.... and this is not saying that YOU DID use it... but there is no proof that you DID NOT either.
The amount of poeple that would go OVER... quite possibly on PURPOSE.. then call in and say "Hey, it wasnt ME!!!" and then not get charged for it? People would abuse the system 😞
So its not always easy 😞
I am not saying to NOT fight it. Please do!.. its important.. and hopefully they may eventually realise to start figuring out something MORE to figure out whats going on.
Hopefully they can work something out, etc..
I have seen the same sort of reports from a few carriers (all cable ones.. as i dont think the same sort of setup is as easy to do say on DSL and other forms of internet)..
If you do swtich.. look around, and do ALL yorur research first. Dont just jump on the next cheapest guy. Look on forums and find out other comments about the service. Find others in your area with that service and see how it is there (could be GREAT in A, but SUCK in B). Double check on what their overage scenarios are, just incase they have something SIMILAR or even WORSE 😛
10-02-2014 09:35 PM
Ohh I do not want to leave rogers. Like I said before I have beena 15 + year customer. Its more the fact that they refuse to admit that there is a problem. As well they give me zero options to trouble shoot the problem. I have no intention of leaveing I will only leave if they refuse to aknowledge that I have gone out of my way to try and find a solution and better prepare myself for my defence in fighting somthing that they ultimatly have the final say in.
If they want to deny this customer a 200 dollar credit as im sure that now since I have gotten a new modem these freak data usages will dissapear at least for a few months and hopfully forever. Than they dont deserve my business.
I have set my router up so that only known Mac addresses can connect eliminating the possibilty of outsiders guessing my wifi passwords or tunneling in on port 80 or 22 etc. Not there was any evidence of that at all in the first place (As I have a 1 week DHCP Lease time and two days after the 300 gig days I checked the IP address in the router log and no unknown devices connected.
Its basically like this I have done more than my share as a customer to prevent this from happing. If im doing my part and they will not do their part by offering a secure connection and modem. Than they do not appreciate my business and they dont deserve my business. Somone else does.
Ill keep everyone posted. as I monitor my usage daily now.
10-07-2014 05:07 PM
10-07-2014 05:25 PM
10-07-2014 08:43 PM
10-29-2014 01:06 PM
Well all was good for a few weeks. Now the problem has happened again. Yesterday 465 Gigs in one day. And a day where no one was home for even half the day. on a 24 hour clock thats 19 gigs an hour. No New IP address in the DHCP table and no new connections/ No unknown MAc addresses.
I don't know what to do now.
Somonme could have taken this modems mac address again or they already had the MAC address and i simply got a returned modem from the store. Now im going to have to call Rogers and have a fight with them and maybe unfortunatly cancel. I see no way for them to help me track this down or resolve the issue.
The last managers i spoke to all agreed that this seems odd and they believe its fraud but them nor I can prove it. I may have to switch to another provider as im sure they wont keep crediting my bill.. Which i really don't want to do I like Rogers and I need a new cell phone plan so i wanted to tie them togethr,.
Dang it.
10-29-2014 02:09 PM
10-29-2014 02:13 PM
10-29-2014 11:21 PM
So heres the new information I know.
I swapped out my modem/Router CEN3ROG (Hibtron) a few weeks ago and was watching the usage daily 1 to 5 gigs normal usage. The Oct 27 476 Gigs thats 19 Gig per hour.
No new Ip address connections no unknown devices or mac addresses. I have no idea what to think?
Perhaps this Mac address of this modem was already known.
Tech support wants me to unplug my modem for 24 hours. then they can look at tracking the data. I will start with that and go from there.
kd