When is enough enough?

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Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: When is enough enough?

5) there is no user manual on the new guide really per say. 😞  But ask your questions, we are pretty good with it.

 

4) you are not able to record ANY on demand, on any of the boxes ever, as far as i was aware.

 

3) hold down exit till the power light blinks, then pres down, down, 2

 

2) Pulling the plug is the easiest thing to do to reboot the unit.. you'll loose everything till it comes back up.

 

1)
For this audio loss.. WHEN is it happening... LIVE tv? or just on recorded?
How is the unit connected? what cable, etc.

(might be a few fixes/tweeks, but need to know first)



OLDYELLR
I'm a Senior Advisor
Posts: 3,804

Re: When is enough enough?


@YtanyaY wrote:

 

There is no user manual (although the piece of paper I was given:

  1. rogershelp.com/digitalcable/guides/HD_EIG_ON.pdf 

refers to the user guide (which we don't have.)



There is no user guide for the Rogers version of this box, but Cisco does have one for their generic model, which records just 6 programs at once. Read this post:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...


Rogers PayGo. Location: S-W Ontario
YtanyaY
I'm a Senior Contributor
Posts: 196

Re: When is enough enough?

Hi OLDYELLR and Gdkitty,

I thank you both very much

 

"1) For this audio loss.. WHEN is it happening... LIVE tv? or just on recorded?
How is the unit connected? what cable, etc.

(might be a few fixes/tweeks, but need to know first)"

 

Not recorded - PVR has not been used yet

Wall -> cable -> box:

USB cable from box to TV.

 

The audio returned after pulling the plug...

 

"4) you are not able to record ANY on demand, on any of the boxes ever, as far as i was aware."

 

I used to be able to record from TMN OD and ENCORE OD.

 

There still are signal issues; but I have been able to watch onDemand since they installed the NB3.

 

Thank you for the link to the manual!

 

I'll post back after the Rogers second level technician has diagnosed things

assuming I can ...

Smiley Wink

 

Thank you!

 

 

 

 

 

Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: When is enough enough?

4)

I am wondering if with the older boxes... the PLAYBACK used to be done via a channel.. it played the info back on channel... 950 or something?  Maybe that allowed it to record it somehow.
With any of the newer generation ones.. it plays the playback, more as an OVERLAY.. not on a channel.. so no way to record.

 

 

1)
When you say USB, i am assuming you mean HDMI? (they are kinda similar 🙂 )

 

Hmm.. well lets look at a few things anyways.

(dont have my box infront of me so cant give specifics)
Go into the settings, then find where it has the RESOLUTION for the video.
IF its set to 1080p.. change it back to 1080i (nothing outputed is higher than this anyways).
Give that a try.

If that doesnt fix it.. might be one other thing, but give that a go first.



YtanyaY
I'm a Senior Contributor
Posts: 196

Re: When is enough enough?

Gdkitty

You are very helpful and I appreciate it!

 

I cannot use large font or colored text!

It keeps "correcting" it!


@Gdkitty wrote:

4)

I am wondering if with the older boxes... the PLAYBACK used to be done via a channel.. it played the info back on channel... 950 or something?  Maybe that allowed it to record it somehow.
With any of the newer generation ones.. it plays the playback, more as an OVERLAY.. not on a channel.. so no way to record.

 

I cannot seem to do sectional quotes ...

 

It was not too long ago that I could record from TMN OD and ENCORE OD. When it was not possible Rogers told me I would be able to record OD with a rogers PVR.

 

1)
When you say USB, i am assuming you mean HDMI? (they are kinda similar 🙂 )

 

That is what I meant

 

Hmm.. well lets look at a few things anyways.

(dont have my box infront of me so cant give specifics)
Go into the settings, then find where it has the RESOLUTION for the video.
IF its set to 1080p.. change it back to 1080i (nothing outputed is higher than this anyways).
Give that a try.

 

I cannot find "VIDEO resolution" on settings.  All it has is appearance and video output: normal | stretched | and zooms e.g.25%.


If that doesnt fix it.. might be one other thing, but give that a go first.


I did not get very far. I will look at the manual after but I was just called by the "ROGER'S SECOND LEVEL TECHNICIAN WHO IS GOING TO FIX EVERYTHING".

The technician who just called is NOT a second level and he is subcontracted by Rogers.(He is a regular non-rogers technician.

 

The work order apparently only stated

RF signal

rust in box.

 

His signal meter has broken and he cannot get another one.

 

I was PROMISED BY TWO managers that today a SECOND LEVEL TECHNICIAN WAS COMING.

How can they do this?

 

I really do not know who to contact now?

 

I am spending LITERALLY 75% of my life dealing with rogers. AND iNACCURACIES.

 

Thanks again Gdkitty!

 

Gdkitty
Resident Expert
Resident Expert
Posts: 14,340

Re: When is enough enough?

Depending on your area... MOST areas, have 3rd party technicians.. They use INTEK where i am, but LINK-ON more south of me

 

They do have different level of technicians..  so they could have sent a more SENIOR one.

 

Not often will you see an actual rogers one in those areas.. the rogers ones tend to be more the MAINTENANCE ones.. the ones who work on the big boxes, the nodes, the street cables, etc.

 

 

Resolution... hit settings, then appearance, then TV type.