GDKitty, you must be the only person here who gets good service from Rogers and therefore speaks so highly about them.
One of these days you will sit on the phone for over an hour waiting for a technical rep or billing or customer service only to find they do not know the answer and say someone will call you back, who never does.
And as I've heard from Rogers employees, they have to wait for the latest and greatest at least a month after a device (ie. iPhone 5) is released to the general public.
Unfortunately, there seems to be a lot of Rogers customers here who have not have the same positive experience as you have. And to you I can only say you have been pretty darn lucky as the comments and issues others post in this forum seem to reflect the general Rogers customer experience.
I have read statistics where only 4-5% of dissatisfied customers actually register a complaint. Translation - For every 1000 unhappy Rogers customers, only about 40-50 will actually be bothered to complain!!
Again, WHERE did i ever say that its NOT an issue?
ALL i am saying, is that there may be users without the issues.
Other users which may not have the issue, will not likely post, as they have no reason to.. theirs is working fine.
It may be a small %, but its still possible.
I have NEVER once said that rogers doesnt have to fix it.
Just because i dont have the problem, or have a positive experience, DOESNT mean i am saying something doesnt need to be fixed.
There are hundreds that post on Rogers facebook all the time. This does not means or may be small as i can give you around 100+ comments from the past week already about the cable & how the software is garbage. I follow their facebook every single day & see the posts. Just because they do not post on here, does not mean it may be a small % or anything like that. Not every single person will open a account & post on here. Everyone has a different way of contacting Rogers in many ways. Again this does not mean it may be a small % of users.
I have only seen you & 2 others actually post on how Rogers cable is great & nothing is wrong with them VS thousands on Facebook & posts on here. Do not take everything so personal.
People that love the Rogers boxes & like the OS do not post because they have NOTHING to post for. This is why you see a small amount of users posting. The only people that post on here & on Facebook are the ones with issues / do not like Rogers. The ones that love it, will see how Rogers is down the road. As for the time being, i wish them the best.
Anyways I apolize if you think anything i said anything wrong towards you. Lets get back on topic here. No need for this.
I think we may have miss read each others, which got us going on this
My post above was trying to say what you just said. I may have worded it wrong that made it seem the other way.
"People that love the Rogers boxes & like the OS do not post because they have NOTHING to post for. This is why you see a small amount of users posting."
I will agree.. 95%+ of the users that do post SOMETHING, post a problem with it.... all we can go off is those who DO say something.. the 100,000s of users that dont say anything, positive or negative, we cant go off of.
Its hard when someone directs a comment AT me
Anyways.. i agree, lets try to keep personal differences apart.. the point the forums is to discuss and help users with issues
I just came on here to complain about the NetBox and found this. Must admit I really agree. I bought a new TV so decided to buy the latest PVR (we've had the Scientific Atlantic for a few years) hoping for great improvements and more disk space. Well, I got the space but a lot of problems.
Let me first say that the Cisco programmers could have started by using the older box as a guide as to what is good to do. There are so many features on the SA unit that they ignored. Things that made it easier.
Overall the colour scheme, highlighting, etc. on the NetBox is poor. If a UI designer worked on it, fire them now. It is not obvious, it is not clear. Let us change the colour options and rethink the icons used.
The lack of a DVR/PVR channel means that EVERYTIME we end watching something recorded while recording two others we get the stupid error that you can have three things going at once because the PVR goes back to the last channel watched. Why?????
I am missing so many ends of shows that run late because the extend 5 minutes, 15 minutes, etc. Doesn't consistently work.
Yes, there are some nice features (I like the tools on the info guide) and it does take time to get used to a new unit but overall the new box, to me, is a step down from the older ones.